• Submit and manage USA insurance claims accurately and timeously. • Follow up on unpaid, denied, or rejected claims. • Work with insurance remits/EOBs and payment postings. • Investigate and resolve billing discrepancies. • Communicate with insurance companies regarding claims and denials. • Maintain accurate billing records and documentation. • Ensure payer requirements and authorisation guidelines are followed. • Work across multiple insurance portals and systems. • Escalate unresolved billing issues where necessary. • Assist with revenue cycle and claims management processes.

Title: Mental Health Group Specialist Location: Salem OR United States Job Description: Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role We are seeking dedicated Master's-level professionals to join our Oregon Clinical Cohort. This is a full-time (W-2), fully remote telehealth position designed for clinicians looking to become experts in high-impact group facilitation. As a Mental Health Group Specialist, you will begin making a difference on day one, working alongside a highly skilled therapy team to deliver psychoeducation, enabling meaningful, real-world change for clients. This role focuses on Group Mastery; you will lead transformative sessions for clients facing complex behavioral and emotional challenges while enjoying the stability of a salaried position and a fixed schedule. Please Note: This role focuses on psychoeducational and skill building facilitation. If you are registered as a CSWA, such hours may be eligible towards your independent licensure, at the discretion of the Board of Licensed Social Workers. For Professional Counselor Associates and MFT Associates: While these hours may not currently count toward clinical licensure in Oregon, the position offers a premium salary and a stable career path for Master's-level professionals or QMHPs looking to gain specialized experience in a high-growth clinical environment. Responsibilities Availability: Group Schedules (All PST) - Mon - Thurs: 10am - 8pm - OR - Tues-Thurs: 10am - 8pm; Friday: 5-8pm; Saturday: 8am - 2pm - Care Delivery: Deliver 28 hours of group facilitation weekly using Charlie Health's evidence-based curriculum. - Curriculum Mastery: Review assigned curriculum prior to group start times and facilitate across various age groups and cohorts (Integrative, Support Staffing, and Wellness Hour). - Engagement: Foster client engagement and group cohesion, encouraging a "camera-on" culture and active participation. - Collaboration: Participate in collaborative Treatment Team meetings (Tuesdays) and Group Supervision (bi-weekly) with Clinical Leadership. - Documentation: Monitor and complete client documentation within a 24-hour timeframe, meeting State and The Joint Commission standards. - Communication: Maintain professional and prompt communication via email and Slack with Primary Therapists, Care Coaches, and staff. Requirements - Education: Master's degree in a mental health or related field (MSW, Clinical Mental Health Counseling, Marriage and Family Therapy, etc.). - Location: Must currently reside in and be legally eligible to work in the state of Oregon. - Experience: Demonstrated proficiency across multiple modalities (DBT, CBT, EMDR, MI) and experience in intensive treatment settings. - Caseload: Ability to work with a diverse population and age ranges from 8-64 - Telehealth Savvy: Ability to facilitate engaging, effective virtual sessions with a reliable high-speed internet connection. - Professionalism: Strong belief in group-based treatment and the ability to maintain appropriate professional boundaries. Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #li-remote Our Values - Connection: Care deeply & inspire hope. - Congruence: Stay curious & heed the evidence. - Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Role Description The Sr. Client Relationship Specialist will report to the Manager in the Priority Care Department. This role is responsible for supporting Registered Investment Advisors (RIAs), broker dealer (BDs), assigned Investment Sponsor and Platforms, as well as associated individual clients with Inspira accounts while ensuring the highest quality of service. The primary responsibility of this role is to work directly with assigned Advisor/Sponsor relationship and their contacts to develop and maintain a positive relationship through telephone and email communication. The incumbent is also responsible for interacting with all necessary internal departments to on-board new relationships, answer inquiries related to assigned accounts and addressing client requests. This position is instrumental in growing and maintaining the RIA/BD/Sponsor client relationships for Inspira. - Serve as a dedicated point of contact for Advisors/BDs (IA), Investment Sponsors and Platforms (INST), and associated individual clients (PREM, ENG). - Demonstrate a working knowledge of IRA functions and Internal Revenue Service Code including prohibited transactions and complex investment scenarios. - Support account opening, the investment process, and ongoing activities while maintaining the integrity of applicable IRS Rules and Regulations. - Answer Advisor/Sponsor/client inquiries in a timely and accurate manner. - Outgoing communications via phone and emails. - Maintain and handle all resolution cases from across the firm for the assigned Advisors/BDs, Institutional, Premier or Engaged points of contact. - Handle resolution cases as it relates to Sponsor relationships. - Review and resolve complex customer requests. - Share information gathered from conversations with Advisors, Sponsors, and clients with their Team Leadership to provide insight into relationships and help drive future product enhancements, with active listening and communication. - Work cross-functionally with various departments and team members within the business to maximize service by cross training. - Suggest and implement improvements to internal processes. - Manage special projects as assigned. - Other duties as assigned. Typical schedule for this position is a.m. CT to p.m. CT. Qualifications - 3-5 years of experience in Financial Services Industry - Bachelor’s degree in business, Finance, Communications, or related field - CISP recommended Requirements - Possess a high level of knowledge with regard to IRAs and applicable IRS code including an understanding of prohibited transactions and complex investment scenarios - Knowledge of investment vehicles, as well as savings and retirement planning tools - Ability to solve complex issues, both independently and in a collaborative team environment - Ability to maintain the highest quality of service and professionalism - Excellent analytical skills with a proactive nature - Strong organization skills with a drive to meet deadlines - Flexibility to take on overflow of work that comes to the team - Strong relationship and communication skills applied to both internal and external clients - Proficiency in Microsoft Excel, Word, and Outlook - An aptitude for prioritization and multi-tasking - A drive to learn and apply new concepts quickly - Experience with Salesforce CRM preferred - Experience in relationship management within the Financial Services industry preferred

Role Description We’re looking for a motivated, independent, can multitask, and with a strong work ethic Support Specialist for a Shared Team. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat. - Provide customer support by phone, email, and chat in a timely manner. - Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department. - Be proactive and take initiative in improving work processes. Qualifications - Excellent English communication skills: verbal, writing, and reading – MUST - A proven experience in customer support or technical support roles for at least 2 years – MUST - Experience in supporting point-of-sale systems or property management systems for the hospitality industry – ADVANTAGE - Experience supporting eCommerce companies that use platforms such as Shopify, WooCommerce, or ShipStation — ADVANTAGE - Proven knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom – ADVANTAGE - Able to learn quickly and multitask as we are supporting a few clients/accounts simultaneously Requirements - Flexible to work on a shifting schedule - night shifts, overtime, and swing shifts as the team is covering 24/7 support - Professional work environment: good quality computer, headsets, and a stable internet connection. Benefits - Fully remote, long-term opportunity - Great entry point into recruitment and talent acquisition - Hands-on training and mentorship provided - Fast-paced environment with clear growth potential - Opportunity to develop sourcing, research, and communication skills