Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers Miami, FL and the surrounding area. The selected candidate must currently live within the territory or be willing to relocate to the Miami, FL area. Relocation assistance may be provided. The Role GM Field Service Engineers (FSEs) provide on-site professional automotive, business and computer technical support to GM's retail and wholesale communities. FSEs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for GM. The primary FSE objective is to diagnose and direct repairs on California customer vehicles and to reduce vehicle repurchases and warranty expense to GM. FSEs will also evaluate Dealership internal comeback processes, provide Dealership onsite service readiness feedback and support Techline products at GM Dealerships. What You'll Do (Responsibilities) Retail Support - Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center. Respond immediately to dispatch cases for vehicle concerns that may lead to "vehicle down" or potential "repurchase" situations - Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back. - Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle - Utilize GM's predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area. - Review dealer comeback process on every dealer contact to determine it meets GM's requirements - Help implement a comeback process for each dealer that does not have a robust process in place. Work with the GM West Regional team when help is needed to persuade dealers to implement changes. - Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel - Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized "field fix" information - Conduct ad-hoc in-Dealership training sessions, which can include technical information on the use of Techline tools and applications, as well as, other diagnostic tools and equipment when the dealer's deficiencies in these areas are causing buybacks. - Take ownership of Dealer concerns and use effective problem resolution skills - For those that are contributing to buybacks, trouble-shoot Service department IT hardware and Techline tool problems, using all available resources and follow through to resolution - For dispatched cases, address GM Dealership customer problem resolution needs via phone or at the Dealership location. - Report on Dealership's "State of Health" relative to overall service readiness to prevent buybacks. - When lack of qualified Technicians is the cause of buybacks, assist in Dealer Technician recruitment and retention by reviewing "Technician Pipeline" options to Dealer Service Management Wholesale Support Develop and maintain strong relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, including the GM Engineering community with a focus on product quality improvements and minimizing potential repurchases. Represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information - Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering as processed through the TAC and FSE Dispatch Center escalation process. - Provide feedback in the form of Field Product Reports (FPRs) to Vehicle/Powertrain Brand Quality Managers and GM Engineering - Provide support for Better Business Bureau (BBB) arbitration hearings and legal cases, such as "lemon law" law suits, to protect GM interests - Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team Your Skills & Abilities (Required Qualifications) - 100% USA Geographic mobility is a requirement for this and all future moves in the field. - Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience. - Knowledge and experience with GM Essential Service tools - State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month). - Possession of a valid driver's license and a clean driving record - Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app). - Ability to manage, resolve, document, and close dispatch cases in the required time-frame. - Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department - Ability to work with minimal direction and be responsible for self-training to maintain and increase skills - A history of maintaining customer satisfaction in a territory with multiple customer locations is desired - Ability to create and provide specialized training - Excellent communication skills and time management to successfully prioritize and deliver critical services. Self-motivated with a proactive approach to meeting and exceeding customer expectations. What Will Give You A Competitive Edge (Preferred Qualifications) - 10 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience. - Familiar with the GM Comeback Process for GM Dealers - Familiar with GM Customer Assistance Operations - Vocational Degree, Technical Degree, Associates Degree or bachelor's degree - Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.) - Proficient user of Pico Scope - 10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position - Computer hardware set-up, internet and wireless communications experience - Certified in the following Automotive Service Excellence (ASE) Tests and re-certification at the required intervals: - A1-A9 plus Master Technician certification - B2-B5, plus Master Technician certification - T1-T8, plus Master Technician certification - L1, L2 and L3 - Knowledge of GM Global Connect Service Applications - Knowledge of GM Service Training College (GM STC) training web site and applications - Extensive knowledge of GM vehicle control systems, including controller area networks, GM LAN, etc. - 100% completion of GM Service Training requirements including achieving GM Master Technician in one or more GM STC Training paths. - GM World Class Technician credentials - Knowledge of LAN/WAN IT infrastructure Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. - The salary range for this role is ($69,000 - $107,300). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more #LI-AP1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

• Provide maintenance and commissioning services including calibrations, I/O checkout, functional testing, troubleshooting and preventative maintenance. • Provide responsive, customer service driven electrical and automation support to customers, which includes troubleshooting, remediation, implementation, commissioning, and testing of electrical and automation components and systems.

Role Description Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominant focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment. Job Location: Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required. Job Responsibilities - Deliver in-field support and optimize material delivery systems. - Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization. - Conduct hands-on demonstrations of Pregis systems and deliver end-user training on operational procedures and preventative maintenance. - Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports. - Ensure timely and thorough completion of all service-related documentation. - Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity. - Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications. - Maintain accuracy and completeness in the preparation of all required documentation. - Maintain inventory control for parts and tools and ensure thorough documentation and reporting of completed service work. - Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies. - Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation. - Maintain precise and current records for all co-managed parts and tool inventories. - Consistently adhere to full compliance with established financial and operational policies and procedures. - Available to travel upon request to provide support at other service locations across North America. - Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios. Qualifications - Associate’s degree or equivalent from 2-year college (preferred). - At least 5 years of related experience and/or training (preferred). - Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics. - Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within an assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 50% travel.

• Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special purpose equipment and system components at customer locations • Integrates equipment with customer and/or third-party vendor equipment, as needed • Provides after-sales technical support and machine maintenance training to customers • Performs preventive maintenance on customer equipment as required • Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimated arrival times for unscheduled service requests • Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance • Participates in trade shows as required