• Atención al Cliente Claro HFC – Administrativo • Proporcionar servicio de atención al cliente • Gestionar consultas y resolver inquietudes de los clientes • Asegurarse de cumplir con los estándares de calidad de servicio

Music Streaming Platform Customer Specialist with Turkish and English (Remote in Bulgaria) Location: - Sofia, Sofia City Province, Bulgaria, Bulgaria - Employees can work remotely - Full-time Company Description At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team, for the world’s leading music streaming platform. If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you. With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base! Job Description What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to Spotify users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps with patience and clarity Qualifications Excellent Turkish (C1) and English (C1) Valid EU work permit Prior customer service experience is a plus Strong written communication and problem-solving skills A team player with a positive, can-do attitude Comfortable explaining complex topics in a clear, simple manner What You’ll Get: Permanent contract with long-term job security Fully remote training and work from anywhere in Bulgaria Additional health and life insurance 21 days of paid annual leave Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Additional Information Why Join Us? Fully digital onboarding and contract signing Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment Ready to start your journey with Spotify and Sutherland? Apply now and let’s make customer support more human – one message at a time.

Title: Customer Service Representatives- Remote Atlanta, GA Employees can work remotely Full-time Company Description As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. Job Description Please complete SHL testing sent to you upon application to advance to next round. in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends) Some of the high-level tasks of the job include: - Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process. - Advise the customer of their account open and closed accounts. - We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. - We assist customer with information on all optional products. - Assist customer with extensions and deferral in times that may not be able to pay. - Taking payments and reviewing history/notes and clearly communicating account statuses to customers. - Maintain accurate records of customer interactions, including any issues that arise and their resolution. - Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account. - Must be comfortable with manual calculations - Must be comfortable handling multiple systems at one time To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive: - Hourly rate of $16/hour - Medical, dental and vision benefits - Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) - Additional pay incentives as well as monthly rewards & recognition programs - Advancement opportunities – 80% of our frontline leaders have been promoted from within - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications - Excellent verbal and written communication skills and are a strong multitasker - Strong attention to detail - Drive to solve problems and meet goals - Familiarity with Microsoft Office tools - Experience in customer service - High school diploma or equivalent We will provide equipment, but to work from home, you must have: - Excellent Internet connectivity: - Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! - Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems. - Productive, quiet and distraction-free, secure place to work. - A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Title: Customer Service Representatives (TX/ ID/ NV) Location: Remote, TX, NV, ID, US Job Description: Regular Full-Time ID, US Remote, NV, US Remote, TX, US Requisition ID: 3282 Salary Range:$18.50 To $20.00 Hourly Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com. At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive. Main purpose of the Spanish Customer Service Representative (TX/ID/NV) role: Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed. Major Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. - Answering inbound telephone calls and providing excellent customer support - Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism - Responsible for researching and resolving complaints to ensure customer retention and satisfaction - Follow up on all written correspondence and escalate to customer service manager on duty as necessary - Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies: - Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken - Ability to work in a team environment - Ability to give and receive honest and direct feedback - Strong customer orientation with desire and willingness to help - Strong verbal and written communication skills - Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output - Knowledge of apparel construction and fabrication and various fashion categories - Ability to work required overtime when business needs warrant - Schedule flexibility as shifts can change based on needs of our customers Remote Work Requirements: - Ability to work autonomously in a virtual environment - Must be reachable and available by telephone, email, and instant message during work hours - Ability to meet set productivity standards on an ongoing basis - Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Remote Work Requirements: - Ability to work autonomously in a virtual environment - Must be reachable and available by telephone, email, and instant message during work hours - Ability to meet set productivity standards on an ongoing basis - Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Minimum candidate qualifications: - Excellent English and Spanish spoken and written language skills - Experience with Microsoft word and excel - High School Diploma - Type 50+ words per minute Preferred qualifications: - 1+ years in Customer Service, help desk or call center experience - Type 60+ words per minute - Working knowledge of website navigation A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $18.50 - $20/hr.