Title: Customer Service Representatives (TX/ ID/ NV) Location: Remote, TX, NV, ID, US Job Description: Regular Full-Time ID, US Remote, NV, US Remote, TX, US Requisition ID: 3282 Salary Range:$18.50 To $20.00 Hourly Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com. At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive. Main purpose of the Spanish Customer Service Representative (TX/ID/NV) role: Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed. Major Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. - Answering inbound telephone calls and providing excellent customer support - Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism - Responsible for researching and resolving complaints to ensure customer retention and satisfaction - Follow up on all written correspondence and escalate to customer service manager on duty as necessary - Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies: - Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken - Ability to work in a team environment - Ability to give and receive honest and direct feedback - Strong customer orientation with desire and willingness to help - Strong verbal and written communication skills - Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output - Knowledge of apparel construction and fabrication and various fashion categories - Ability to work required overtime when business needs warrant - Schedule flexibility as shifts can change based on needs of our customers Remote Work Requirements: - Ability to work autonomously in a virtual environment - Must be reachable and available by telephone, email, and instant message during work hours - Ability to meet set productivity standards on an ongoing basis - Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Remote Work Requirements: - Ability to work autonomously in a virtual environment - Must be reachable and available by telephone, email, and instant message during work hours - Ability to meet set productivity standards on an ongoing basis - Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) - Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) - Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) Minimum candidate qualifications: - Excellent English and Spanish spoken and written language skills - Experience with Microsoft word and excel - High School Diploma - Type 50+ words per minute Preferred qualifications: - 1+ years in Customer Service, help desk or call center experience - Type 60+ words per minute - Working knowledge of website navigation A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $18.50 - $20/hr.

Role Description Our client is one of Australia’s largest gifting, homewares, and kitchenware distributors, dedicated to bringing joy and meaning to people's lives through their products. They are now seeking to hire a Customer Solutions Specialist to join their dedicated Customer Solutions team. This role exists to execute day-to-day processes and customer service plans, ensuring the business consistently meets and exceeds both customer and consumer expectations. Job Responsibilities - Order & Request Management - Process new customer orders received via email, phone, dropshipping, and EDI channels. - Manage end-to-end order-to-cash tasks and activities, including processing, warehouse requests, transport requests, and handling invoice or credit issues. - Assist in managing back orders and hold orders to ensure comprehensive end-to-end order management. - Perform system order updates, amendments, and manage operational system steps requiring non-automated actions. - Handle booking administration, delivery window coordination, and pre-booking tasks for deliveries. - Customer Support & Inquiry Resolution - Manage primary communication platforms daily, including MS365 email and the Zendesk Suite. - Respond efficiently to customer and consumer enquiries across Zendesk, email, voice messaging, live chat, and social media channels. - Prepare for future expansions into direct consumer contacts and enquiries via messaging apps and chat tools. - Follow up on internal requests such as proof of delivery tracking updates, warehouse requests, and carrier assistance requests. - Claims & Issue Resolution - Conduct thorough claims investigations and complete end-to-end claims processing. - Identify, investigate, and resolve transport issues, logistics delays, and customer returns. - Address and resolve warranty and claim enquiries within the approved company delegation of authority. - Communication & Continuous Improvement - Communicate effectively, professionally, and transparently with both internal stakeholders and external customers. - Maintain strong performance KPIs based on workload attended to within SLA, aiming for an output-driven 24-hour turnaround on emails. - Adopt a continuous improvement mindset, providing constructive feedback and participating in workshops to optimize functional workflows. Qualifications - Proven prior experience in order management, order processing, and operations-focused environments. - Demonstrated experience handling claims processing and navigating system automation workflows. - Strong hands-on experience using Zendesk (or a similar customer service suite) and intermediate proficiency with Microsoft Office suite. - Exposure to ERP systems such as SAP or Microsoft AX, along with dropship and marketplace portals. - High level of English competency to communicate effectively with clients, suppliers, and internal teams. - Outstanding attention to detail and strong relationship management capabilities. - Ability to work well under pressure in a fast-moving environment while maintaining a positive attitude and sense of humour. - A home workspace equipped with multiple screens featuring above 2K resolution to efficiently operate across the operational systems. Requirements - Prior experience working within the homewares, kitchenware, or consumer goods retail and distribution sector. - Deep familiarity with managing EDI orders and complex marketplace portal logic. - Experience navigating and optimizing workflows specifically within Microsoft AX software. Benefits - Permanent work-from-home set-up. - Dayshift (Australian business hours). - Full-time job. - HMO. - Annual leave. - Christmas Bonus equivalent to 1 month's wage (pro-rata).

• Own core finance operations Support payments, treasury activities, payroll coordination, reconciliations, and operational finance processes to ensure everything runs accurately and on time. • Strengthen controls and accuracy Perform checks, reconciliations, and reviews across financial data and operational workflows. Investigate inconsistencies, resolve issues proactively, and improve reliability across processes. • Improve systems and workflows Use Excel and Power Query to structure, clean, analyse, and improve finance data. Help automate manual tasks and create more scalable ways of working. • Collaborate across the business Work closely with Finance, People Ops, external accountants, payroll providers, and operational teams to ensure smooth coordination and clear communication. • Take ownership and drive improvement Operate autonomously, identify inefficiencies, challenge weak processes constructively, and proactively contribute ideas that improve how the function operates.

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • Offers schedule flexibility once certified