Role Description Lifemark recognizes the transformative power of work. As a Rehabilitation Service Specialist Team Manager (RSS-TM) within Partners in Canadian Veteran Rehabilitation Services (PCVRS), you'll lead a remote team of Rehabilitation Service Specialists (RSS). You'll play a critical role in PCVRS's mission to deliver rehabilitation services to Canadian veterans under VAC’s Rehabilitation Services and Vocational Assistance Program (RSVP), in partnership with WCG Services, making a real difference in the lives of veterans and their families. Partners in Canadian Veterans Rehabilitation Services (PCVRS) provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service related injuries or illness. Using a biopsychosocial spiritual approach, the assessment and intervention services are performed by an interdisciplinary team of clinicians with expertise in the management of complex conditions such as chronic pain, persistent symptoms following head injury, MSK injuries, often with comorbid mental illness with presenting psychosocial barriers to recovery. As the leader of a strong and professional team, you make a difference at the personal and community level by ensuring veterans achieve their employment goals and receive the best support possible. - Supports RSS team to ensure timely, high quality and Participant-centered services are provided within service standards. - Supports the RSS Regional Manager to implement change management processes related to volume fluctuations, performance issues, or changes in policy impacting service delivery. - Ensures Rehabilitation Plans are progressing and being re-assessed monthly, pro-actively problem solving with RSS when plan is not progressing as anticipated. - Hires team members with appropriate skills and qualifications to perform duties required; participates in recruitment, selection, and training of staff as appropriate. - Represents the program and builds awareness and commitment among employers and community agencies of the program’s services. - Conducts direct service work which may include Initial Intake Interviews, development of Rehabilitation Plans, implementation/monitoring of Rehabilitation Plans, and completing some vocational services as appropriate to Team Manager qualifications. Qualifications - A current health professional designation and licensed to practice in Atlantic Canada. - Minimum of five (5) years of direct experience in medical, psychosocial, or vocational rehabilitation services (or a combination), including assessments, working with individuals facing health challenges, analyzing assessments, and collaborating within interdisciplinary teams. - Experience managing a diverse team of health care professionals. - Two (2) or more years of management experience in disability management, case management and training. - Experience managing complex files with mental health component. - Comfort working within a dynamic change environment. - Employment conditional on obtaining federal Reliability Status security clearance. - Bilingual French/English is an asset. - Ability to work within Atlantic Time Zone hours. - For internal applicants, it is important that they are currently meeting service standards and deliverable expectations. Benefits - Competitive salary. - Comprehensive and flexible health and dental benefits. - Ongoing learning and development opportunities. - A diverse and inclusive workplace with a track record of high employee engagement and teamwork. Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Visit and Apply today! Visit www.lifemark.ca/careers

• Manage IT audit and assurance engagements, including SOC 1, SOC 2, SOC 3, SOC for Cybersecurity, HITRUST, HIPAA, and other compliance assessments. • Collaborate with senior team members and Partners on risk assessments, audit planning, and reporting. • Lead day-to-day engagement activities, providing guidance, oversight, and feedback to staff and seniors. • Build and maintain client relationships through proactive communication and high-quality service delivery. • Oversee evaluation of IT control design and operational effectiveness. • Identify and clearly communicate audit findings and remediation recommendations to clients. • Participate in client meetings and ensure a positive client experience throughout the engagement lifecycle. • Support continuous improvement of assurance methodologies, tools, and documentation standards. • Ensure work is performed in compliance with quality control and professional standards. • Assist in training and mentoring team members to support skill development and career growth. • Provide weekly status updates to management, including progress tracking and issue escalation. • Demonstrate professionalism, integrity, and ethical behavior in all activities. • Stay current with regulatory changes, industry standards, and IT audit best practices. • Proactively raise potential engagement or client issues with firm leadership. • Participate in business development efforts, including proposal support and client presentations. • Take on special projects assigned by the partner group as needed.

Role Description Agir à titre d’infirmier(ère) chargé(e) de la gestion des cas en offrant des services de gestion de cas médicaux aux patient(e)s et aux professionnels de la santé. Aider le (la) médecin à remplir tous les documents spécifiques au programme afin de garantir aux patient(e)s un accès à leurs traitements prescrits en temps opportun. Servir de ressource aux médecins qui prescrivent ces médicaments et offrir un soutien continu aux patient(e)s pour le suivi, les renouvellements et les changements de couverture. Qualifications - Diplômé(e) d’un Programme d’infirmier(ère) autorisé(e) ou d’un Programme d’infirmier(ère) auxiliaire autorisé(e)/immatriculé(e), titulaire d’une autorisation d’exercer en vigueur délivrée par un organisme provincial de réglementation au Canada. - Inscrit(e) et en règle auprès de l’organisme provincial de réglementation. - Au moins deux ans d’expérience dans des Programmes de soutien aux patient(e)s ou l’équivalent. - Expertise démontrée dans la prestation d’un service à la clientèle exceptionnel et dans l’établissement de relations positives avec les parties prenantes internes et externes. - Maîtrise de la communication verbale et écrite et des compétences interpersonnelles en anglais et en français (pour les provinces/régions ayant des exigences de service en français). - La compréhension des critères de couverture provinciaux et privés, des processus d’autorisation spéciale et de la façon de s’orienter dans le paysage de la couverture des médicaments au Canada est un atout. - Compétences informatiques et techniques solides : Excel, Word, Outlook, tablettes électroniques, portails Web/utilisation d’Internet. - Excellentes compétences en matière de réflexion critique et de résolution de problèmes. - Capacité à prendre des décisions en faisant preuve de discernement. - Aptitude à collecter des données de manière précise et à assurer leur intégrité. - Facilité à travailler dans un environnement sans papier. - Capacité à se dépasser pour obtenir des résultats. - Capacité avérée à travailler en équipe. - Capacité à résoudre les conflits de manière professionnelle. - Sens aigu de l’organisation et souci du détail. - Gestion autonome du temps et capacité à effectuer plusieurs tâches simultanément tout en respectant les délais. - Connaissance de la LPRPDE et de son application dans un environnement confidentiel lié aux patient(e)s. - Aptitude à travailler dans un environnement de travail calme avec une capacité avérée à travailler de manière autonome au sein d’une équipe dans un environnement de télétravail/virtuel. - Accès Internet haute vitesse établi au bureau à domicile. Requirements - Assist in completing patient enrolment; including gathering all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner. - Liaise and advocate with third-party providers and provincial governments as necessary to determine coverage options. - Ensure patients are scheduled for necessary diagnostic tests and notify physicians of any expired test results that require follow-ups. - Complete Welcome Call activities with the patient according to defined scripts. - Provide patients and physicians with direct toll-free number. - Review post visit reports to confirm next appointment is scheduled and data integrity of the report against the physician order, if applicable. - Track missing post visit reports, if applicable. - Facilitate any required communication with physicians, Patient Support Programs, or other health care professionals involved in the patient’s circle of care. - Follow up and advocate until a decision is received, ideally securing coverage for the patient, if applicable. - Work closely with the manufacturer local sales representatives to support specific physician’s and staff needs, if applicable. - Offer and/or provide educational training to patients and physicians on product(s). - Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics. - Coordinate and schedule patients at appropriate visit locations (home, clinic, etc.), if applicable. - Provide updates to internal and external stakeholders based on observations. - Ensure patient records are maintained and data-accurate to meet program reporting requirements. - Must be able to identify and report Adverse Events to Health Canada, Med Info, and enter into source system and third-party systems. - Report and document Adverse Events as per Pharmacovigilance requirements. - Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project. - Maintain confidentiality of pharmaceutical partner(s) and corporate information and discuss only with appropriate Bayshore personnel. - Complete all relevant reports (time sheets, expenses, mileage, reports, etc.) as per specified timelines and Bayshore’s policy, if applicable. - Complete product complaint reports. - Adhere to Bayshore and manufacturer Policies and Procedures. - Complete other tasks, as requested. Company Description

• Improve workplace experience across global offices • Manage workplace programs including meals, snacks, wellness support, and employee services • Coordinate employee workspace setup and ergonomic support • Prepare workspaces and equipment for new joiners • Maintain workplace quality, organisation, and office standards • Coordinate vendors, facilities teams, and office operations partners • Support office events and internal workplace initiatives • Resolve day-to-day workplace issues and improve workplace processes