• Provide expert technical support for several LSEG products • Record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce) • Keep clients updated throughout case life cycle aligned with LSEG Statement of Service update commitments • Follow all policies and procedures for managing and raising customer issues to reduce resolution times • Work with 3rd party service providers • Perform break fix activities affecting customer sites remotely and arrange for on-site dispatches when required using global consistent methodologies and tools • Provide expert technical support for problem resolution, including reproduction of customer issues • Provides high-quality technical advice to internal partners and 3rd party engineers • Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing • Create and maintain knowledge documents • Able to work shifts (desk will provide 24hr coverage) • May be required to work weekend on rotation basis

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Customer Support Manager (CSM) for the US Federal DoD Government Markets is responsible for ensuring customer satisfaction, contractual projects, and identifies new sales opportunities for multiple Department of Defense accounts. Travel is required for customer retention and internal business activities. Job Description - The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. - Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. - Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. - Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. - Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. - Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services. - The CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies. - The CSM will be responsible for maintaining customer satisfaction through the Program Management team of the United States Air Force and other applicable accounts. - The CSM could/should be expected to provide support over various time zones which the program supports and some East Coast locations. - The CSM provides support outside of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency. - Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for Project 25 and related wireless technologies. - Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities. - Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams. - Must also have more than average skills within Excel for Project revenue and margin tracking. Pivot table knowledge is a must. CANDIDATE EXPECTATIONS - 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is desired. - Knowledge of Motorola RF systems and products is a plus - Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required - Job performance depends on ability to successfully utilize Oracle and Salesforce applications. - Experience with US Federal Government contracts performance is a plus - Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information. US Citizen with ability to obtain US Government clearance(s). - The Customer Support Manager (CSM) travels 25% - 50% of the time. Preference will be given to applicants located in Western Region. #LI-CC1 Target Base Salary Range: $70,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements - Bachelor's Degree OR 5+ years of experience in LMR, Public Safety, Account Management, Customer Support, Technical Services Sales with large Government customers - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Role Description Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team as a CIS4U Customerservice Ambassador (m/w/d) at Dedalus, one of the world's leading companies in healthcare technology, and contribute to a better healthcare system in a healthier world. - Identifying structural weaknesses and points for further development to continuously improve our work in the CIS4U service organization. - Reimagining service: Encouraging questioning of existing procedures, trying new approaches, and sustainably optimizing processes. - Taking responsibility for service-related initiatives, tracking their progress, and escalating when necessary. - Making improvements transparent through regular reporting, clear communication, and sustainable integration into daily operations. - Strategically utilizing our D4U Customer Portal, optimizing its use for customers and service, and developing it as a central interaction and service tool. - Coordinating the optimization of our service processes towards customers to continuously improve our service. Qualifications - Structured and analytical work style, with no hesitation to address uncomfortable topics clearly. - Proactive approach to engaging with others and independently seeking improvement potential in customer communication and collaboration. - Strong ability to identify even the smallest points for optimization. - Technical or IT-related background (e.g., Computer Science, System Engineering, IT Operations, Service/Support). - Ideally, experience in product service, IT operations, or hospital IT environments. - Ability to explain complex relationships clearly, both technically and economically. - Enthusiasm for new innovations and AI topics that inspire further thinking. - Confident handling of regulatory requirements from audits and the QARA area. - Convincing through objectivity, clarity, and perseverance. - Good English skills, both spoken and written. Benefits - Permanent employment contract with attractive salary for a long-term perspective. - Responsible and exciting tasks in a future-oriented industry. - Complete hardware and software equipment for comfortable remote work. - A friendly team that supports you and communicates on a first-name basis. - Current company mobile phone with dual-SIM (Android or iOS) for private use. - Option for a discounted Germany ticket for your environmentally friendly mobility. - Discounts on tickets for various leisure events. - Group accident insurance (also applicable for accidents in leisure time). - Company pension scheme and time value accounts. Company Description Dedalus is committed to a motivating and appreciative work environment that reflects the passion with which our employees pursue our mission: to support doctors and nurses in providing better care for their communities. We promote a corporate culture where learning and innovation are expressly welcomed. Together, we improve clinical collaboration and processes, making a significant contribution to millions of people worldwide. - Our company is supported by a diverse community of 7,600 employees in over 40 countries. - Together, we drive innovations and develop better health solutions for millions of patients worldwide. - Dedalus stands for diversity, inclusion, equal opportunity, and equality. - We are committed to creating a respectful, diverse, and inclusive work environment.

Title: Promotional Support Coordinator Location: Santa Clarita United States Job Description: One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone. We are looking for a Promotional Support Coordinator. This position is responsible for supporting the relevant Revenue Management teams by providing expertise in relation to creation, communication and support for our pricing & promotions. This role is critical in ensuring the product team delivers what is communicated through public offers, emails, direct mail and other communication channels. Here's a summary of what Princess is looking for in the Promotional Support Coordinator. Is this you? Responsibilities: - Execute the promo build in Polar using self-created upload documents for each new campaign and/or set of promos. - Gather information from Product Teams (PTs) and Market Planning about how each new promotions and program releases are intended to work including, but not limited to, pricing (CPRO), terms (PPCs), recaps (UTXT) and limits (CINV). - Oversee testing process to ensure desired outcome is attained before going "live". - Liaise with internal experts (including CSUS) on the best way to set up each promo (flags, exceptions, etc.) to achieve goals of PTs and minimize Customer Service impacts - Identify, research and resolve questions and errors relating to promotions and Polar system data. Take support calls from Customer Service, Customer Relations and Group Services as first line of contact into the department. Knowledge & Skills: - Scope: This incumbent will need to fully understand the intent of varying Product Team initiated promotions and implement them into POLAR. This may require working with other experts, such as CSUS, to creatively problem solve and test how promotion will work in POLAR and how they display in other downstream system like princess.com, GDS and API feeds. - Problem solving: Must be able to trouble shoot reported errors with promo and pricing to find the root cause and a solution. Employee will need to understand complex relations between promo types and figure out how to get them to work together to reach the desired outcome. - Impact: The promos that this team builds are what enables guests to book cruises, specifically this enables casino to launch targeted special offers with not only contribute to Net Ticker Revenue, but also Onboard Revenue and Gaming Revenue. - Leadership: Coordinator must be able to work along multiple teams and ensure tasks are completed timely and correctly. Requirements: - High School Diploma/GED/Associates degree - Minimum of 2 years' related experience - Strong knowledge of POLAR Reservation System - Must be proficient in Microsoft Excel, Word and Outlook - Must have excellent proofreading skills - Excellent interpersonal skills and written communication skills - Attention to detail and organizational skills - Must be able to adapt to change, be flexible with changing priorities - Team player comfortable forging and maintaining relationships with colleagues in other departments - Quick learner - Professional demeanour, highly proactive with positive attitude - Work beyond normal business hours may be required occasionally to support business needs, projects or operational support that may be required outside of normal business hours or on weekends - Ability to self-manage time and tasks Travel: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Princess headquarters in Santa Clarita for in-office collaboration. What You Can Expect: Princess provides comprehensive and innovative benefits to meet your needs, including: - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact careers@carnival.com. #PCL #LI-Remote #LI-SF1