• Provide expert technical support for several LSEG products • Record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce) • Keep clients updated throughout case life cycle aligned with LSEG Statement of Service update commitments • Follow all policies and procedures for managing and raising customer issues to reduce resolution times • Work with 3rd party service providers • Perform break fix activities affecting customer sites remotely and arrange for on-site dispatches when required using global consistent methodologies and tools • Provide expert technical support for problem resolution, including reproduction of customer issues • Provides high-quality technical advice to internal partners and 3rd party engineers • Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing • Create and maintain knowledge documents • Able to work shifts (desk will provide 24hr coverage) • May be required to work weekend on rotation basis

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Customer Support Manager (CSM) for the US Federal DoD Government Markets is responsible for ensuring customer satisfaction, contractual projects, and identifies new sales opportunities for multiple Department of Defense accounts. Travel is required for customer retention and internal business activities. Job Description - The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. - Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. - Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. - Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. - Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. - Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services. - The CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies. - The CSM will be responsible for maintaining customer satisfaction through the Program Management team of the United States Air Force and other applicable accounts. - The CSM could/should be expected to provide support over various time zones which the program supports and some East Coast locations. - The CSM provides support outside of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency. - Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for Project 25 and related wireless technologies. - Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities. - Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams. - Must also have more than average skills within Excel for Project revenue and margin tracking. Pivot table knowledge is a must. CANDIDATE EXPECTATIONS - 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is desired. - Knowledge of Motorola RF systems and products is a plus - Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required - Job performance depends on ability to successfully utilize Oracle and Salesforce applications. - Experience with US Federal Government contracts performance is a plus - Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information. US Citizen with ability to obtain US Government clearance(s). - The Customer Support Manager (CSM) travels 25% - 50% of the time. Preference will be given to applicants located in Western Region. #LI-CC1 Target Base Salary Range: $70,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements - Bachelor's Degree OR 5+ years of experience in LMR, Public Safety, Account Management, Customer Support, Technical Services Sales with large Government customers - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Role Description American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The primary function of this position is to answer incoming calls from Providers, Members, and Health Plans, assisting callers with a wide range of topics from benefit information to problem resolution. Responsibilities - Receives and responds to incoming telephone calls. - Answer incoming calls/chats and outgoing calls in a professional, accurate, timely, and courteous manner. - Communicates professionally at all times. - Ascertain the nature of the call and record information in the ASH proprietary systems. - Look up caller information using proprietary ASH systems and provide information to the caller. - Forward logs requiring further research to the appropriate department. - Utilize appropriate resources, including those online, to provide timely responses. - Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner. - Meet or exceed minimum key job accountabilities established for the Customer Service Representative position. - Maintains safe, secure, and healthy work environment by following all legal and compliance requirements. - Complete all ASH and CSS trainings timely. - Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel. - Responds to requests for internal and external customers and/or clients, as required. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - 1 year experience performing customer service duties; inbound call center experience preferred. - Basic computer skills. - Strong verbal communication skills. - Ability to utilize and maneuver in multiple systems during a single interaction. Requirements - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Benefits - Primarily sedentary, able to sit for long periods of time. - Ability to see, speak, and hear other personnel and/or objects. - Ability to communicate both in verbal and written form. - Ability to travel within and around the facility or Work from Home (WFH) environment. - Capable of using a telephone, computer keyboard, and mouse. - Ability to lift up to 10 lbs. Company Description American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Role Description Estamos en búsqueda de un Asistente Virtual Bilingüe con un enfoque en Atención al Cliente, Prospección y Ventas para unirse a nuestro equipo. El candidato ideal debe ser un profesional con experiencia en la gestión de relaciones con clientes, prospección de nuevos negocios y soporte en ventas, capaz de trabajar de manera remota y manejar múltiples tareas con precisión y eficiencia. - Brindar soporte al cliente a través de diversos canales de comunicación (correo electrónico, teléfono, chat). - Gestionar y resolver consultas y problemas de los clientes de manera efectiva y oportuna. - Realizar llamadas de prospección para identificar oportunidades de negocio. - Apoyar en la gestión del ciclo de ventas, desde la prospección hasta el cierre. - Mantener y actualizar bases de datos de clientes y prospectos. - Colaborar con el equipo de ventas para desarrollar estrategias de captación de clientes. - Preparar y enviar cotizaciones, propuestas comerciales y seguimiento de clientes potenciales. - Reportar métricas clave de atención al cliente y ventas al equipo directivo. Qualifications - Experiencia mínima de 2 años en atención al cliente, prospección y ventas. - Habilidades excepcionales de comunicación verbal y escrita. - Capacidad para manejar múltiples tareas y trabajar bajo presión. - Experiencia en el uso de software CRM para la gestión de clientes y ventas. - Orientación al cliente con habilidades de resolución de problemas. - Competencias bilingües en inglés y español (hablado, escrito y leído). - Capacidad para trabajar de manera independiente y gestionar el tiempo eficazmente. Requirements - Software CRM (Salesforce, HubSpot, u otros similares). - Herramientas de prospección (LinkedIn Sales Navigator, Hunter.io, u otros similares). - Plataformas de gestión de proyectos (Asana, Trello, u otras). - Herramientas de comunicación (Slack, Microsoft Teams, Zoom). - Microsoft Office y Google Workspace. - Energía eléctrica estable: Un suministro de energía confiable para evitar interrupciones. - Internet de alta velocidad: Conexión estable con al menos 25 Mbps de velocidad de descarga y 10 Mbps de velocidad de carga. - Computador tipo laptop: Preferiblemente con las siguientes especificaciones: - Procesador Intel i5 o superior / AMD Ryzen 5 o superior. - 8 GB de RAM o más. - Disco duro SSD de 256 GB o más. - Cámara web y micrófono funcionales para videollamadas y reuniones virtuales. - Orientación a resultados con capacidad para alcanzar y superar metas. - Habilidades interpersonales para construir relaciones sólidas con clientes. - Capacidad para adaptarse a cambios y trabajar en un entorno dinámico. - Actitud proactiva y capacidad para resolver problemas de manera eficiente. Benefits - Trabajo desde casa. - Oportunidades de desarrollo y crecimiento profesional. - Ambiente de trabajo dinámico y colaborativo. - Compensación competitiva en dólares.