LSEG (London Stock Exchange Group)

• Provide expert technical support for several LSEG products • Record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce) • Keep clients updated throughout case life cycle aligned with LSEG Statement of Service update commitments • Follow all policies and procedures for managing and raising customer issues to reduce resolution times • Work with 3rd party service providers • Perform break fix activities affecting customer sites remotely and arrange for on-site dispatches when required using global consistent methodologies and tools • Provide expert technical support for problem resolution, including reproduction of customer issues • Provides high-quality technical advice to internal partners and 3rd party engineers • Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing • Create and maintain knowledge documents • Able to work shifts (desk will provide 24hr coverage) • May be required to work weekend on rotation basis

We are currently looking for an Account Manager to join the LSEG Customer Connect Sales team. This role will be required to cover German speaking clients. You will manage an existing portfolio of Financial Buy Side and Sell Side customers with a strong focus on revenue retention and gross sales. You are responsible for organizing a strategic approach to retain existing revenue and generate new gross revenue sales, mainly remotely, via calls and e-mail, social media and other digital communication tools. The successful candidate will be a resourceful, motivated individual with a high level of intellectual curiosity, especially towards the financial markets. Sense of ownership, proactivity and strong ambition are prerequisites for successful application for the role. Responsibilities Include: - Manage, retain and grows revenue from the book - Establish strong, long-term customer relationships, and cultivate new business opportunities - Maintain relationships with key decision makers and build a strong reputation in German speaking financial market - Develop a high velocity and high-speed mindset to multiply touch points with customers and answer with an high reactivity to their inquiries - Develop and proactively implement retention and growth-centric account strategies - Apply knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth - Collaborate and drive account team and/or other business units where required and have oversight of all account activities - Be responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to other internal stakeholders - Act as point of contact for the clients and provide the client with accurate information in a timely manner - Diligently track customer activity in internal systems in order to execute on account strategy and identify additional opportunities Successful candidates will have the majority of the following skills and experience: - Good business acumen and a working knowledge of the financial industry - Fluent in English and German. - Shows autonomy, sense of ownership and initiative and has persuasive sales ability - Has the flexibility to adapt to a fast-changing environment and works well under pressure - A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business - Selling skills (identity, develop and articulate simple to complex proposition/consultative selling) - Strong negotiating and influencing skills needed in order to handle objections and convert leads into prospects - Creative problem solver with an entrepreneurial spirit - Strong customer focus work ethic - Proven track record of sales or high achievements within a target driven environment - Graduate level education - A proven ability to learn quickly - Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency - Problem solving--ability to understand, articulate, structure and solve client needs Career Stage: Senior Associate Compensation Information: LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł134,200 - zł223,800. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience. Benefits Information: LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview. London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

We are currently looking for an Account Manager to join the LSEG Customer Connect Sales team. This role will be required to cover German speaking clients. You will manage an existing portfolio of Financial Buy Side and Sell Side customers with a strong focus on revenue retention and gross sales. You are responsible for organizing a strategic approach to retain existing revenue and generate new gross revenue sales, mainly remotely, via calls and e-mail, social media and other digital communication tools. The successful candidate will be a resourceful, motivated individual with a high level of intellectual curiosity, especially towards the financial markets. Sense of ownership, proactivity and strong ambition are prerequisites for successful application for the role. Responsibilities Include: - Manage, retain and grows revenue from the book - Establish strong, long-term customer relationships, and cultivate new business opportunities - Maintain relationships with key decision makers and build a strong reputation in German speaking financial market - Develop a high velocity and high-speed mindset to multiply touch points with customers and answer with an high reactivity to their inquiries - Develop and proactively implement retention and growth-centric account strategies - Apply knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth - Collaborate and drive account team and/or other business units where required and have oversight of all account activities - Be responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to other internal stakeholders - Act as point of contact for the clients and provide the client with accurate information in a timely manner - Diligently track customer activity in internal systems in order to execute on account strategy and identify additional opportunities Successful candidates will have the majority of the following skills and experience: - Good business acumen and a working knowledge of the financial industry - Fluent in English and German. - Shows autonomy, sense of ownership and initiative and has persuasive sales ability - Has the flexibility to adapt to a fast-changing environment and works well under pressure - A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business - Selling skills (identity, develop and articulate simple to complex proposition/consultative selling) - Strong negotiating and influencing skills needed in order to handle objections and convert leads into prospects - Creative problem solver with an entrepreneurial spirit - Strong customer focus work ethic - Proven track record of sales or high achievements within a target driven environment - Graduate level education - A proven ability to learn quickly - Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency - Problem solving--ability to understand, articulate, structure and solve client needs Career Stage: Senior Associate Compensation Information: LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł134,200 - zł223,800. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience. Benefits Information: LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview. London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

• Drives and delivers product aligned customer learning driving adoption and value creation for FX and Money Market workflow globally • Collaborates with Subject Matter Experts to design, update, and coordinate customer facing training content suitable for live classes, videos, and/or documents • Becomes the face of the company for learning, often leading advanced level classes and covering market topics • Identifies and builds a strategy for customer learning in FX and Money Markets for Sales & Trading community across various LSEG products • Shares knowledge and expertise in a timely manner by delivering in-depth and advanced learning and by coaching and mentoring other instructors • Builds or enhances relevant learning paths, classroom materials & on demand learning videos • Coordinates/Coaches/Supports Associates delivering beginner level classes or CSMs covering non-English classes • Delivers advanced webinars and/or partners with internal experts on market topic webinars and drives all aspects from preparation to post session activities • Reviews attendance stats, view rates & customer feedback

• Write database procedures, functions, and triggers • Optimize, rewrite and debug complex SQL queries, explain plans and PL/pgSQL to ensure database performance • Create automation for repeating database tasks • Write Unix shell scripts including PL/pgSQL and schedule them • Monitor stale schemas, tables and vacuum/analyse them regularly • Manage large partitioned tables including the indexes

Job Summary As a Senior Data Scientist, you will leverage cutting-edge technologies and methodologies to deliver data-driven insights and solutions for complex customer needs. You will work on end-to-end solutions, including building Proof of Concepts (POCs), professional services, and integrating third-party technologies with client systems. This role is pivotal to ensuring the successful implementation of data science-driven products and capabilities, with a key focus on AI, machine learning, and Natural Language Processing (NLP). You will collaborate closely with cross-functional teams, delivering innovative solutions to customers in highly dynamic, data-intensive environments. Role & Responsibilities Lead and execute complex customer engagements, utilizing specialized expertise in AI, Machine Learning, and NLP, including building POCs, integrations, and deployments with customer workflows. Apply a combination of technical, product, and data science expertise to co-create solutions that address specific customer needs, including ideation, clarification, technical design, and documentation. Lead detailed customer presentations for complex technical propositions, focusing on explaining advanced data science concepts and AI/ML solutions in an accessible way. Manage relationships with internal and external stakeholders, ensuring that project and customer-specific technical requirements are captured, refined, and translated into actionable solutions. Qualifications and Experience Required 10+ years of experience in data science or a related field, with a focus on AI, machine learning, and NLP, preferably in a senior technical or leadership role. Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or related field. A Ph.D. in a relevant field is a plus. Expertise in Natural Language Processing (NLP) with a deep understanding of the latest NLP stack, including transformer-based architectures such as BERT, GPT, T5, and newer models like GPT-4, PaLM, and other state-of-the-art large language models (LLMs) that are driving the evolution of NLP applications. Extensive experience with advanced machine learning and deep learning frameworks such as TensorFlow 2.x, PyTorch, Hugging Face, and JAX for NLP and other advanced AI tasks. Deep knowledge of cloud services (AWS, GCP, Azure) and their use in data science workflows, particularly for deploying machine learning models at scale. Expertise in Python , with advanced knowledge of modern data science and machine learning libraries such as Pandas, NumPy, SciPy, scikit-learn, spaCy , as well as cutting-edge NLP frameworks like Hugging Face Transformers, Datasets , and NLTK for efficient model training, fine-tuning, and data preprocessing. Strong programming skills in Python, R, and SQL , with advanced proficiency in handling large-scale data using distributed data systems like Apache Spark , cloud-native NoSQL databases such as MongoDB , Cassandra , and DynamoDB , as well as search engines like Elasticsearch and vector databases for semantic search (e.g., Pinecone , Weaviate ). Hands-on experience with data ingestion, data wrangling, and data pipeline orchestration using tools like Apache Kafka , Apache Spark , Airflow , and distributed computing frameworks like Dask and Ray . Experience with advanced data science methodologies , including ensemble learning , deep reinforcement learning , transfer learning , and deploying large pre-trained models for real-time inference and production. Ability to design, prototype, and deploy NLP models for a range of applications, from information retrieval to sentiment analysis, chatbots, and question answering systems. Demonstrated success in delivering solutions in complex, fast-paced environments with a focus on customer satisfaction and technical excellence. Strong communication skills , with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Proven experience in customer-facing roles is highly valued, particularly in the enterprise tech or financial sectors. Familiarity with AI-powered product development in industries such as finance, healthcare, or e-commerce. Experience with data visualization tools like Tableau , Power BI , or Plotly to present data science findings effectively. Knowledge of regulatory requirements in finance , including experience working with financial data feeds and APIs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.