• Build and lead customer support across Bastion's partner ecosystem • Define support obligations across partnerships • Field partner escalations and learn deeply about the product • Audit support state and evaluate support tooling landscape • Own support function and build operating system • Design and execute BPO strategy for Tier 1 volume

• Organise and maintain creator databases and tracking systems • Coordinate creator outreach and follow-ups • Manage product seeding and gifting workflows • Track content delivery and creator/content performance • Categorise creators by market, content type, content quality and performance • Identify content and creator gaps across different markets and campaigns • Help build systems for scaling creator relationships and content production • Assist with creator onboarding and workflow management • Support creator activities across Instagram, Meta, TikTok and emerging growth channels • Assist with coordination of content for organic, paid and creator campaigns • Support TikTok Shop initiatives and creator workflows • Assist with product coordination and inventory tracking for campaigns and creator activities • Maintain reporting systems and performance trackers • Support growth initiatives and campaign execution • Build and improve SOPs and internal documentation • Create dashboards, trackers and workflow systems • Identify inefficiencies and suggest practical solutions • Help improve operational processes across different areas of the business • Assist with implementing tools and automation opportunities where appropriate • Help reduce founder context switching by coordinating projects and follow-ups • Help keep projects moving and ensure action items are completed • Assist with cross-functional coordination where required e.g. • Assist with coordinating product launches and launch timelines across multiple teams and projects • Track launch progress including samples, photography, content requirements, product uploads and key deadlines • Help maintain launch calendars and ensure tasks are progressing on time • Follow up with relevant team members and suppliers to keep projects moving • Identify missing items, delays or gaps that may impact launch schedules • Assist in building and improving launch systems and repeatable workflows • Assist with occasional Shopify product setup and data entry tasks • Support product organisation including collections, tags, product information and categorisation • Help maintain organised records, spreadsheets and operational trackers • Assist with uploading and organising product assets where required • Support occasional administrative and coordination tasks across the business as needed

• Partner with the License Operations & Entity leadership team to define and execute Kraken’s license operations strategy — balancing operational excellence with commercial outcomes and product launches. • Build business and operational models that support and maintain new product launches, market entries, and licensing pathways. • Translate regulatory milestones into tangible business opportunities (e.g., new services, expanded client offerings, or passporting advantages). • Identify and evaluate strategic partnerships and outsourcing arrangements that enhance scalability or regulatory efficiency. • Execute operational model across EU MiCAR, and other Payward/Kraken Legal Entities including product launches, regulatory examinations, MI generation and commercial initiatives. • Drive end-to-end execution of EU MiCAR, and other entities regulatory projects and Product Launches, coordinating across Product, Legal, Risk, Compliance, and Finance. • Identify, deploy, and leverage generative AI tools (e.g., ChatGPT, Claude) to streamline workflows, automate operational processes, and enhance efficiency, decision-making, and scalability across regulatory and commercial initiatives. • Analyze and research developing regulatory regimes and provide strategic recommendations with cross-functional input. • Support regulatory deliverables, submissions, and communications with supervisors. • Support the preparation of Board and Committee materials, including regulatory updates, operational MI, outsourcing oversight reporting, and strategic initiatives for regulated entities. • Coordinate governance cycles across large CBI-regulated entities, ensuring timely escalation, approvals, action tracking, and alignment with Board, Risk, Compliance, and Audit Committee requirements. • Drive effective governance and stakeholder engagement by maintaining governance calendars, supporting Board reporting processes, and ensuring regulatory obligations and decision-making forums operate efficiently across multiple jurisdictions. • Prepare executive and Board-level reporting that translates regulatory, operational, and commercial developments into clear risk, performance, and strategic insights for senior leadership and non-executive directors. • Oversee, advise and support all parties in the performance of all ongoing monitoring and periodic reviews of Outsourcing arrangements to include Third Party engagements. • Measure performance of outsourced service providers to agreed SLA, key performance indicators and track on a regular basis and maintain records of these outsourcing oversight activities. • Ensure accurate and timely assessment reports, trend analysis and feedback is provided to the Compliance and Risk Committee. • Assist in ensuring third-party risk management and outsourcing policies and procedures adhere to regulatory standards. Responsible for keeping up to date with changing regulations in relevant jurisdictions and application of knowledge to the role. Coordinate with Compliance, Operational Risk and internal /external audit to meet group and regulatory requirements. • Act as point of contact for outsourcing related queries and provide guidance and training in line with third party management and outsourcing policy, procedures and regulations to the internal clients and stakeholders. • Assess proposed new engagements and maintain records of these outsourcing oversight activities, and participate in client due diligence, RFPs or external third-party provider assessments as required. • Act as the central point of integration between regulatory strategy and operational execution. • Lead cross-functional working groups, manage dependencies, and drive visibility across leadership on progress, risks, and opportunities. • Support commercial and product teams in understanding MiCAR constraints and opportunities when designing new offerings. • Deliver strategic updates and performance insights to executives and the board, linking regulatory progress to market positioning.

Role Description We are looking for a highly organised, proactive and systems-driven Growth Operations & Creator Coordinator to support multiple areas of the business, with a strong initial focus on creator coordination, content systems, growth initiatives and operational improvement. A large part of this role will involve helping organise and scale our creator ecosystem across channels including Instagram, Meta, TikTok and emerging growth platforms. You will help create structure around content creators, product seeding, performance tracking, systems and workflows to ensure our content pipeline can scale as the business grows. This is not a traditional admin role. The business moves quickly, priorities evolve and many systems are still being built. We are looking for somebody who enjoys creating structure in growing environments and takes ownership rather than waiting for instructions. Key Responsibilities - Creator & Content Coordination - Organise and maintain creator databases and tracking systems - Coordinate creator outreach and follow-ups - Manage product seeding and gifting workflows - Track content delivery and creator/content performance - Categorise creators by market, content type, content quality and performance - Identify content and creator gaps across different markets and campaigns - Help build systems for scaling creator relationships and content production - Assist with creator onboarding and workflow management - Growth Channel Operations (Meta, Instagram, TikTok & Ecommerce) - Support creator activities across Instagram, Meta, TikTok and emerging growth channels - Assist with coordination of content for organic, paid and creator campaigns - Support TikTok Shop initiatives and creator workflows - Assist with product coordination and inventory tracking for campaigns and creator activities - Maintain reporting systems and performance trackers - Support growth initiatives and campaign execution - Systems & Process Improvement - Build and improve SOPs and internal documentation - Create dashboards, trackers and workflow systems - Identify inefficiencies and suggest practical solutions - Help improve operational processes across different areas of the business - Assist with implementing tools and automation opportunities where appropriate - Founder Support & Coordination - Help reduce founder context switching by coordinating projects and follow-ups - Help keep projects moving and ensure action items are completed - Product launch coordination - Assist with coordinating product launches and launch timelines across multiple teams and projects - Track launch progress including samples, photography, content requirements, product uploads and key deadlines - Help maintain launch calendars and ensure tasks are progressing on time - Follow up with relevant team members and suppliers to keep projects moving - Identify missing items, delays or gaps that may impact launch schedules - Assist in building and improving launch systems and repeatable workflows - Shopify/admin work (occasional) - Assist with occasional Shopify product setup and data entry tasks - Support product organisation including collections, tags, product information and categorisation - Help maintain organised records, spreadsheets and operational trackers - Assist with uploading and organising product assets where required - Support occasional administrative and coordination tasks across the business as needed Qualifications - Previous experience in ecommerce operations, creator coordination, project coordination or similar roles - Strong organisational and project management skills - Excellent written and verbal English communication - Strong spreadsheet and tracking experience - Comfortable learning and using new systems and tools - Comfortable working independently in a remote environment Requirements - Notices gaps and proposes solutions - Takes initiative rather than waiting for instructions - Enjoys creating systems and improving processes - Can manage multiple moving parts without becoming overwhelmed - Is comfortable working in fast-changing environments - Thinks critically and proactively - Is highly organised and detail-oriented - Can work independently with minimal supervision - Communicates clearly and confidently Highly Desirable - Shopify experience - Creator or influencer coordination experience - Experience working with Instagram, Meta or TikTok creator ecosystems - Exposure to TikTok Shop - Experience with Airtable, Notion or project management systems - Exposure to AI tools, workflow automation or process systems - Previous experience working with D2C ecommerce brands, particularly within fashion, lifestyle, beauty, children’s products or creator-led brands - Experience supporting fast-growing businesses where systems and processes are still evolving - Experience creating SOPs, workflows and operational documentation Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)