• Hold a high-bar for client delivery excellence by coaching your leaders • Lead a team of ~25 high performing Senior Service Delivery Associates • Be accountable for business results and quality of service delivery • Coach leaders on data and critical metrics • Identify Service Delivery Gaps and help innovate and transform the business

Role Description Our client is looking to hire a VP of Merchant Underwriting who can optimize underwriting strategy across merchant acquiring. This individual will balance growth acceleration with disciplined risk management, leveraging data, automation, and advanced analytics to drive profitable portfolio expansion while safeguarding the enterprise from credit, fraud, regulatory, and reputational risk. This role requires a commercially minded leader who can translate risk trends, regulatory expectations, and portfolio performance into actionable underwriting frameworks that enable responsible growth. Strategic Leadership - Define and execute on an underwriting strategy aligned to corporate growth targets, risk appetite, and capital efficiency objectives. - Establish and maintain dynamic risk frameworks segmented by vertical, channel, and product type. - Partner with internal teams to embed risk-adjusted decisioning into go-to-market strategy. Portfolio & Credit Risk Management - Oversee merchant underwriting across SMB, mid-market, and enterprise segments. - Develop and maintain underwriting policy, governance, and escalation protocols. - Monitor portfolio performance metrics (loss rates, chargeback exposure, fraud indicators, concentration risk) and proactively recalibrate underwriting criteria. - Support with the implementation of predictive modeling and machine learning capabilities to enhance risk scoring and pricing precision. Operational Excellence - Drive automation and straight-through processing to improve speed-to-decision while preserving control integrity. - Optimize workflow design, capacity planning, and service-level standards to support scalable growth. - Build robust QA and second-line review mechanisms to ensure policy adherence and regulatory compliance. Risk & Regulatory Governance - Ensure practices comply with card brand rules, sponsor bank requirements, AML/BSA standards, and applicable state and federal regulations. - Maintain strong documentation, audit trails, and defensible decision frameworks. - Serve as primary underwriting liaison during regulatory exams, sponsor bank reviews, and internal audits. Data & Technology Enablement - Decisioning, including integration of alternative data sources and third-party risk intelligence tools. - Collaborate with Technology and Data teams to modernize underwriting systems and reduce manual friction points. - Leverage analytics to identify emerging industry risk trends and proactively adjust exposure. People & Leadership - Recruit, develop, and retain high-performing underwriting and risk professionals. - Establish a culture of accountability, analytical rigor, and commercial partnership. - Create clear performance KPIs tied to portfolio outcomes and operational efficiency. This role is critical to building a resilient, scalable payments platform that accelerates merchant acquisition without compromising enterprise integrity. The VP of Underwriting will serve as both a growth enabler and a risk guardian, ensuring the organization remains agile, compliant, and competitively positioned in an evolving payments landscape. Qualifications - Extensive progressive underwriting or credit risk leadership experience within the industry. - Deep expertise in merchant risk, card-not-present exposure, chargeback management, fraud typologies, and high-risk vertical underwriting. - Demonstrated experience scaling underwriting functions in high-growth environments. - Strong knowledge of card network rules, sponsor bank frameworks, AML/BSA expectations, and regulatory risk management principles. - Proven track record of leveraging analytics, automation, and technology to modernize risk operations. - Executive-level communication skills with the ability to influence cross-functional stakeholders and board-level audiences.

• Provide day-to-day leadership support and operational direction for the C&I Claims Team • Manage, train, and mentor the Construction Claims Account Executive and Subject Matter Experts • Serve as a technical resource for claims-related issues and processes • Provide strategic oversight of complex construction claims portfolios • Lead coverage advocacy on complex and disputed claims • Guide internal teams on coverage strategy, exposure management, and resolution planning • Coordinate with various stakeholders to ensure consistent claims management • Review stewardship reports, loss trend analyses, and management reporting • Mentor and develop team members to elevate performance and service standards • Communicate proactively with executive leadership regarding claims developments

Role Description Perch Energy is a mission-driven clean energy company expanding access to affordable renewable energy through community solar. We help connect residential and commercial subscribers to solar projects and make it easier for solar project owners to serve them at scale. Perch is a for-purpose company focused on making clean energy more accessible, affordable, and equitable. We’re hiring a VP of Product to lead the transformation of Perch into an AI-enabled, platform-driven community solar marketplace that scales efficiently across markets, partners, and regulatory environments. This role is focused on: - Automation - AI - Scalability - Partner- and customer-facing product excellence You will also identify practical ways to use AI to accomplish these goals and wherever it improves workflow efficiency, supports better decisions, and/or helps handle unstructured inputs without adding unnecessary complexity. This role spans: - Acquisition - Enrollment - Subscription management - Billing - Servicing - Reporting - Customer care - Partner experience in a regulated, multi-sided energy marketplace What You’ll Own: - Product strategy and roadmap for Perch’s core platform, with a focus on automation, simplification, and long-term scalability. - Automation of high-risk and high-touch workflows, reducing manual intervention across onboarding, billing, exception handling, and other operational processes. - Configurable, data-driven product systems for customer acquisition, enrollment, and servicing that can adapt as markets, channels, and business needs evolve. - Customer acquisition systems across B2C, B2B, partner-led, and channel-based flows, improving conversion, lowering acquisition cost, and reducing friction from initial interest through enrollment. - Embed AI across acquisition, enrollment, billing, and servicing workflows to create a step-function change in automation, decisioning, and scalability. - Partner and developer experiences, including portals, workflows, APIs, and data visibility that make it easier to do business with Perch. - Reporting and analytics as product capabilities, delivering trusted performance visibility and compliance-ready reporting for solar project owners and sales channel partners. - Regulatory-aware product design, ensuring policy and market requirements are reflected in durable platform logic rather than manual workarounds. - Cross-functional partnership with Engineering, Operations, Finance, Legal, Sales and Business Development teams to align product investments with business priorities and platform evolution. - Leadership of the product organization, including building a strong product team, defining clear ownership, and establishing disciplined, outcome-driven product practices. What Success Looks Like: - Core customer, partner and internal workflows become more self-service, automated, and scalable over time. - Product systems are configurable and adaptable, reducing dependence on one-off logic and manual intervention. - Internal teams and external partners have strong visibility into performance, status, and outcomes through productized reporting and analytics. - Reduce CAC through traditional and digital channels, increase subscriber conversion rate and reduce churn. - Perch delivers a simple, predictable experience for subscribers, developers, and channel partners across a complex, regulated marketplace. - AI is used selectively and practically to remove manual steps, improve workflow quality, and help teams operate more efficiently. - The product team sets a high bar for clarity, execution, and measurable business impact. Qualifications - 10+ years of product management experience, including senior leadership roles with ownership of a broad product portfolio or platform. - Experience working with offshore product and engineering teams. - Strong experience building and scaling products in complex, regulated, or operationally intensive environments. - Experience with two-sided or multi-sided marketplaces and balancing the needs of multiple stakeholders. - Proven success driving automation and workflow simplification through product. - Experience supporting both B2C and B2B users, including external partners. - Strong analytical mindset with experience using data to guide product decisions and prioritization. - Practical experience applying AI-enabled tools or workflows in product, operations, analytics, or customer-facing processes is a plus. - Track record of building and leading high-performing product teams. - Excellent cross-functional leadership and communication skills. - Energy, utilities, fintech, or adjacent marketplace experience is strongly preferred. - Passion for clean energy and mission-driven work. Benefits - A remote-first culture – work where you’re most productive and comfortable. - Flexible paid time off – take time to recharge when you need it, no explanations required. - 13 company holidays and Summer Fridays – built-in long weekends and early logoffs to soak up the sunshine. - 12 weeks of paid parental leave – time to focus on your growing family without missing a beat. - 80–95% company-paid medical, dental, and vision coverage – we've got you (and your loved ones) covered.