• Liderar el ciclo completo de entrega de la implementación de soluciones de previsión • Coordinar a los interesados empresariales y técnicos a través de equipos internacionales • Gestionar la planificación, cronogramas, riesgos, gobernanza e informes de proyectos • Garantizar la implementación exitosa e integración de soluciones Databricks y Anaplan • Impulsar la ejecución del proyecto, pruebas, implementación y alineación de los interesados

Title: Operations Manager / Project Manager II Location: Ashburn, VA; Orlando, FL; and San Antonio, TX Remote Employment Type: Full‑time Clearance Requirement: CBP Background Investigation (Unclassified) Salary Full Time Medical, Dental, Vision, PTO, & 401K Job Description: About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that make a real difference. Position Summary Aretec is seeking an Operations Manager / Project Manager II to provide day‑to‑day operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a large‑scale, multi‑site service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a hands‑on operations leader with strong service desk supervisory experience and a customer‑focused mindset. What You'll Do - Serve as the day‑to‑day operations manager for CBP TSD operations across all supported locations. - Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages. - Ensure appropriate supervisory coverage across all shifts and locations. - Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government. - Produce after‑action reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement. - Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures. - Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports. - Support the Program Manager in all program management and operational oversight activities. - Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures. Required Qualifications - Minimum 3 years of supervisory experience in an IT service desk or technical support environment. - Highly customer‑focused, responsive, reliable, and detail‑oriented. - Strong managerial, communication, organizational, and problem‑solving skills. - Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred Qualifications - ITIL v4 Foundation certification. - HDI Support Center Manager (SCM) certification. - Experience supporting 24x7 IT service desk operations. - Prior CBP or DHS experience. - Experience with ServiceNow and Amazon Connect. - Experience managing a remote or hybrid workforce. Why Join Aretec - Support a mission‑critical federal program with national‑level impact. - Work closely with senior program leadership in a collaborative environment. - Competitive compensation and a comprehensive benefits package, including: - Health, Dental, and Vision Insurance - 401(k) with Employer Match - Certification and Professional Development Support - Paid Time Off and Holidays Equal Opportunity Employer Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

• Coordination of project management activities, resources, budget control, equipment, and information • Develop and maintain project documentation, invoices, plans, and reports • Maintain project plans, including schedule, project timeline, team plans, etc. • Meet the target criteria within the project • Identify and manage risks to ensure delivery is on time • Lead and motivate the project team, coordinating the project team to keep them on track and keep the project on budget • Project cost management • Develop and maintain strong business relationships • Act as the point of contact and communicate project status to all participants, plan meetings, and keep minutes • Cooperate and coordinate with other departments and third-party subcontractors, and satisfy the needs of different stakeholders over the project lifecycle

Title: Project Manager Location: 100% Remote in U.S Glastonbury, Connecticut, 06033 United States Department: Professional Services Job Description: WHO WE ARE Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive. At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world SUMMARY As a Project Manager at Finalsite, you’ll be the go-to expert guiding schools through the successful launch of their websites, communication platforms, and mobile apps. You’ll manage multiple projects at once, ensuring everything stays on track, on time, and stress-free for our clients. This role isn’t just about timelines and tasks - it’s about building relationships, providing consultative guidance, solving problems, and making sure schools feel supported every step of the way. You’ll collaborate closely with designers, developers, and consultants, translating client goals into actionable plans and helping clients make informed decisions that support their digital strategy and engagement goals. LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES - Own the project experience by guiding schools and districts through website, communications, and mobile app implementations with clarity and confidence. - Serve as a key part of the client journey, building trusted relationships and ensuring clients feel supported from kickoff through launch and beyond. - Manage multiple projects simultaneously, balancing timelines, deliverables, client expectations, and key project performance metrics. - Drive project timelines and accountability by proactively managing milestones, identifying risks, and ensuring projects stay on track toward launch and client success goals. - Coordinate with cross-functional teams, including designers, developers, and consultants, to bring school visions to life. - Use project management tools to track progress, monitor KPIs, set milestones, and communicate updates to clients and internal teams. - Ensure clear communication by setting expectations, proactively addressing roadblocks, and keeping clients informed at every stage. - Provide consultative recommendations and strategic guidance on website structure, content organization, communications, and digital engagement best practices. - Advise schools on best practices for websites, communications, and mobile engagement to maximize their Finalsite tools. - Foster a positive, stress-free project experience by anticipating needs and providing solutions before challenges arise. QUALIFICATIONS AND SKILLS - 3+ years of experience in project management, leading project teams, or a related role, - Certification(s) in project management is a plus. - Proven ability to manage multiple projects simultaneously with varying levels of complexity, budgets, and timelines, while keeping all details organized and on track. - Strong ability to work independently, anticipating challenges and proactively solving problems without needing constant direction. - Excellent communication and interpersonal skills, with the ability to build strong client relationships and provide a seamless project experience. - Skilled at driving timelines and keeping clients informed while ensuring deliverables stay on schedule. - Comfortable working across multiple software systems and tools to track progress, streamline workflows, and manage resources effectively. - Ability to thrive in a fast-moving environment with competing priorities, ensuring each client receives the attention and support they need. - Understanding of website analytics, optimization strategies, and best practices for digital engagement. RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.