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Dynamics 365 Developer – Customer Engagement

Software EngineerSoftware EngineerOtherRemoteLeadTeam 10,001+Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Connecticut

Posted

105 days ago

Salary

$107.5K - $204.5K / year

Seniority

Lead

Bachelor Degree8 yrs expExperience acceptedEnglishAzureJavaScript.NET

Job Description

Dynamics 365 Developer – Customer Engagement

RTX

• We are seeking an experienced Dynamics 365 Developer to expand and enhance our Customer Engagement (CE) and Case Management capabilities. • This role will focus on designing, developing, and optimizing solutions within our Dynamics 365 platform to support enterprise-scale customer service operations. • Design, configure, and customize Dynamics 365 Customer Engagement solutions, with a focus on Case Management. • Develop plug-ins (C#/.NET) and client-side customizations (JavaScript). • Build automation and integrations using Power Automate, Power Apps, Power Pages, and Azure services. • Partner directly with Product Owners and business stakeholders to refine user stories and deliver high-quality solutions in an agile environment. • Support ongoing platform enhancements, integrations, and production stability.

Job Requirements

  • Bachelor’s degree in computer science, Management Information System, Information Technology, or related technical field and 8+ years of hands on hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an Advanced degree in computer science, Information Technology, Data Science, or a related technical field and 5+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE).
  • Demonstrated experience implementing and enhancing Case Management or Customer Service modules within D365.
  • Strong proficiency in: C# and .NET for plug-in development.
  • JavaScript for D365 form and UI customizations.
  • Power Automate (cloud flows and integrations).
  • Experience integrating D365 with Azure services and external systems.
  • Solid understanding of D365 architecture, data model, security model, and solution layering.
  • Experience working in an Agile/Scrum environment with active participation in backlog refinement and sprint delivery.
  • Ability to translate business requirements into technical designs and scalable platform solutions.
  • Strong written and verbal communication skills with the ability to collaborate directly with business stakeholders.
  • U.S. citizenship is required , as only U.S. citizens are authorized to access information under this program/contract.

Benefits

  • medical
  • dental
  • vision
  • life insurance
  • short-term disability
  • long-term disability
  • 401(k) match
  • flexible spending accounts
  • flexible work schedules
  • employee assistance program
  • Employee Scholar Program
  • parental leave
  • paid time off
  • holidays

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