• Respond promptly and professionally to customer inquiries via phone, email, and chat. • Assist customers in navigating the website, placing orders, and resolving issues related to their purchases. • Provide product information, track orders, and facilitate returns and exchanges. • Troubleshoot and resolve customer concerns, including delivery issues, damaged items, and billing inquiries. • Collaborate with various departments to address and resolve customer concerns efficiently.

Role Description Child's Play Wonderschool is hiring a Billing Data Entry Assistant to support remote billing and administrative operations. This role involves: - Entering billing information - Reviewing payment records - Updating account details - Maintaining accurate documentation within company systems We are looking for a dependable candidate with strong organizational skills and attention to detail who can work efficiently in a remote setting. Qualifications - High school diploma or equivalent - Previous administrative or data entry experience preferred - Basic understanding of billing or account processes is a plus - Strong typing and computer skills - Excellent organizational abilities - Ability to multitask and meet deadlines Requirements - High school diploma or equivalent - Previous administrative or data entry experience preferred - Basic understanding of billing or account processes is a plus - Strong typing and computer skills - Excellent organizational abilities - Ability to multitask and meet deadlines Benefits - Fully remote work environment - Paid training - Flexible scheduling options - Career advancement opportunities - Supportive management team

Role Description The Data Entry Operator role is a remote position designed for organized, detail-oriented individuals seeking a flexible work-from-home opportunity. This role is critical to maintaining accurate, up-to-date digital records and supporting smooth administrative operations. The ideal candidate will independently manage data entry tasks with precision, ensure confidentiality, and meet deadlines without constant supervision. This position is ideal for those pursuing remote, part-time, or full-time careers in data entry, administrative support, or online typing roles. - Enter and update information accurately in company systems and digital platforms - Review data for errors and implement corrections promptly - Organize and maintain digital files, spreadsheets, and records - Manage spreadsheets, online forms, and basic documentation using MS Office or Google Sheets - Complete assigned tasks within established deadlines - Uphold confidentiality of sensitive company information - Communicate effectively with the team via remote channels when necessary - Support general administrative duties as required Qualifications - Proficient typing speed and high accuracy - Basic computer literacy and reliable internet access - Experience with MS Office, Excel, or Google Sheets - Strong attention to detail and commitment to data accuracy - Ability to work independently and manage time effectively - Excellent communication and organizational skills - Self-motivated, responsible, and reliable work ethic

Role Description We are seeking a Medical Virtual Assistant to support the migration from legacy systems to advanced platforms such as Verity, Health Stream, and Healthie, and provide ongoing administrative, credentialing, and billing assistance. Key Responsibilities - Data Migration & Records Management - Transfer and input patient demographics, provider licenses, and payer/insurance information from legacy systems into new platforms (e.g., Verity, Health Stream, Healthie). - Ensure accuracy and completeness of transferred data. - Organize, track, and maintain updated digital records post-migration. - Assist in verifying and updating missing or outdated data elements as needed. - Credentialing & Licensure - Audit provider documentation to ensure all credentials and licenses are valid and current. - Review and update provider credentialing files. - Verify licensure, certifications, and NPI details. - Monitor expiration dates and flag non-compliant files. - Assist in gathering and preparing documentation for credentialing and re-credentialing processes. - Administrative Support - Schedule patient appointments and send reminders. - Update and manage patient records using EMR systems (Healthie). - Communicate with providers and internal stakeholders. - Support the setup and maintenance of telehealth platforms. - Insurance & Billing - Perform insurance benefits verification and eligibility checks. - Support enrollment application processes and assist with appeals. - Assist in claims processing and other billing-related tasks. - Collaborate with internal staff for seamless process alignment. Qualifications - Healthcare experience: Not mandatory, but familiarity with administrative processes and healthcare systems is preferred. - Virtual Assistant experience: Minimum 1–2 years in a remote administrative or healthcare VA role. - Medical license: Not required, though understanding of credentialing and healthcare procedures is advantageous. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.