Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen Company Description Mit smartkündigen können Sie digital, mithilfe von vorformulierten und anwaltlich geprüften Schreiben, Ihre Verträge innerhalb von 2 Minuten kündigen. Unser Service ist zu 100% kostenlos. Außerdem haben Sie die Möglichkeit, Ihre Verträge von unseren Vertragsmanagern online verwalten zu lassen. So sparen Sie sich den Papierkram.

Title: Technical Product Support Specialist-Fluid Power Location: LAKE FOREST, IL, US, 60045-5201 Workplace: Remote Department: Customer Service (US) Job Description: Work Location Type: Remote Req Number 331126 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. Compensation This position is hourly. The anticipated base pay compensation range for this position is $24.67 and $37.02 Rewards and Benefits: With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details We are hiring a Technical Product Support (TPS) Specialist for our fluid power product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. You Will Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members. - Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog. - Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations - Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells. - Capture and forward feedback product teams about products based on interaction with customers and field team members. You Have 7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls. - Experience with Industrial Controls and Automation. - Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Role Description Join our passionate team of customer experts to solve real-world problems, and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage expenses, being part of the Expensify team means building the easiest, fastest, and most efficient platform to automate everything expense-related. Join the Expensify Concierge team and help deliver an incredible end-to-end experience for our customers. This is a unique player-coach role where you’ll lead and support a pod of frontline agents while also managing key high-value customer relationships of your own. You’ll become a true Expensify expert, working closely across teams to understand every part of the customer journey—from account management and support to training, KYC checks, quality assurance, and documentation. If you love variety, ownership, and making a real impact on how customers experience our product, this role is for you. What Makes This Opportunity Special - Flat Organization: Direct impact and visibility across the company - Fully Remote: Work from anywhere in the US with flexible work arrangements (note: working US business hours to support customers in real time is required) - Grow Your Impact: Build and define this role in a flat organization where ownership, scope, and compensation grow with your contributions, not just titles - Own Your Success: Control retention metrics for your pod and directly influence outcomes Qualifications - You know how to build and maintain strong customer relationships over time, not just solve one-off issues. - You’re energized by juggling diverse customer challenges throughout the day, and comfortable with context-switching to keep teams aligned and customers retained. - You are eager to grind through a stack of well-defined, repeatable micro-tasks every day, with attention to detail and sustained urgency. - You're a natural coach and mentor who gets genuine satisfaction from helping others level up. - You can diagnose problems across a tech stack, including client-side issues, accounting systems errors, and mobile bugs. - You are patient and calm when things go wrong, recognizing that you are directly responsible for hearing and managing customer concerns with a positive spirit. - You are a skilled communicator, especially in writing, to simplify financial topics for customers and complex topics for your teammates, coach your pod on nuanced issues, and build compelling cases for engineering resources when your team needs support. - You embrace change when the company changes and grow to ensure you get better year after year, actively seeking ways to develop your skills and your team's capabilities. - You're excited by our culture of Live Rich, Have Fun, and Save the World, and have an ambition you're incredibly passionate about that Expensify can help you achieve. Requirements - 3+ years in SaaS B2B environments, with experience in account management - Proven track record managing customer retention, adoption, and expansion metrics - Experience with complex B2B software serving enterprise or international customers - Strong written communication skills for customer documentation and internal technical cases - Track record advocating for product, engineering and design resources for your customers and managing cross-functional priorities - Comfortable working independently with minimal supervision in fast-paced, autonomous environments Desirable - Experience coaching, mentoring, or directly managing team members - Familiarity with accounting/finance/HRIS software - Experience with HubSpot or other CRM platforms - Technical troubleshooting ability across web applications, accounting systems, APIs, or mobile platforms Daily Focus & Responsibilities - Account Management: Building Lasting Enterprise Relationships - Overseeing a dedicated book of business—your own portfolio of high-value enterprise customers - Leading and coaching a pod of frontline support agents who manage SMB customer accounts—you're their manager, mentor, and biggest advocate - Championing your team's needs cross-functionally, especially securing engineering resources and attention for their SMB customers - Developing and executing churn mitigation strategies when customers show signs of disengagement - Actively engaging key contacts over chat and calls - Upselling the adoption of new features - Quality & Training: Setting Your Team Up for Success - Maintaining standards of excellence across our multiple support tiers - Developing and delivering high-quality training for customers and peers - Meeting KPIs that center on customer experience and retention - Risk & Fraud: Protecting Expensify and Customer Funds - Diligently following operational protocols and written instructions across a broad range of operational tasks - Flagging and blocking fraud risks - Product Support: Identifying and resolving bugs - Triaging and troubleshooting user errors by gathering comprehensive details about bugs - Developing and sharing expertise of Expensify and its partners' platforms - Synthesizing customer feedback and data to inform decisions on the product roadmap and product improvements, alongside the opportunity to design and implement them Benefits - 401k with employer match - 100% Medical/Dental/Mental Health support/Vision contributions - $20k annual family planning benefit through Carrot - $5k relocation reimbursement if you move to our SF or Portland offices - Up to three months of fully paid parental leave, with up to six months for birthing parents - Commuter benefits - Flexible vacation policy

Role Description To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support. - Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. Ensure incidents are aligned to correct resolver groups. - Manage and resolve incidents/problems related to software functionality, installation, configuration, and usage. - Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists. - Manage and prioritise assigned incidents by customer entitlement, impact, and urgency to achieve SLAs. - Responsible for ensuring that relevant stakeholders are communicated to with regular updates during the lifecycle of the incident. - Primary Escalation point taking ownership in handling tickets which requires in-depth technical expertise such as more complex problems; software/hardware fixes. - Maximise remote incident resolution levels, reducing field-based costs. - Management of customer specific data and documentation to support business processes. - Proactively develop and enhance the quality of Professional Services provided to Canon’s internal and external customers through the sharing of best practice, development groups, and investing in personal development. - Collaboration with Tier 3 Developers or engineers if issue requires highly technical fix that needs code modifications and set-up changes. - Apply configuration changes and software repairs which is beyond the scope of Tier 1 handling. Qualifications - 4-year College Degree courses (e.g. Business, IT or same kind) - Customer Service background and with BPO experience - Experience in supporting and assisting customers and colleagues via phone, Skype and email - High level of accuracy, superior attention to detail and a strong work ethic - Excellent time management and prioritisation skills - Ability to work independently and flexible - Advanced Microsoft or IT qualification (e.g. OS, SQL, Azure, Infrastructure) - Excellent customer skills in listening and interpreting information to understand customers technical issues, to aid in quick identification and resolution to issues. - Excellent verbal and written communications, in particular ability to adapt communication style and techniques to ensure that complex information can be easily understood by a non-technical audience - Ability to work independently and collaboratively in a team environment - Strong attention to detail and ability to multitask in a fast-paced environment - Highly customer-focused and delivery-oriented individual with excellent planning and organisational skills - Experience in software installation, configuration, and troubleshooting. - Minimum of 3 years’ experience working in a similar customer facing role - A good working knowledge of Microsoft Operating systems, Active Directory, Network infrastructures, DNS, DHCP, Firewalls, Azure, Cloud, SaaS, Hyper-V/VMWare, RDP Benefits - Flexible working arrangements - Inclusive and diverse workforce - Equal opportunity employer