Title: Technical Product Support Specialist-Fluid Power Location: LAKE FOREST, IL, US, 60045-5201 Workplace: Remote Department: Customer Service (US) Job Description: Work Location Type: Remote Req Number 331126 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. Compensation This position is hourly. The anticipated base pay compensation range for this position is $24.67 and $37.02 Rewards and Benefits: With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details We are hiring a Technical Product Support (TPS) Specialist for our fluid power product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. You Will Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members. - Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog. - Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations - Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells. - Capture and forward feedback product teams about products based on interaction with customers and field team members. You Have 7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls. - Experience with Industrial Controls and Automation. - Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Role Description To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support. - Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. Ensure incidents are aligned to correct resolver groups. - Manage and resolve incidents/problems related to software functionality, installation, configuration, and usage. - Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists. - Manage and prioritise assigned incidents by customer entitlement, impact, and urgency to achieve SLAs. - Responsible for ensuring that relevant stakeholders are communicated to with regular updates during the lifecycle of the incident. - Primary Escalation point taking ownership in handling tickets which requires in-depth technical expertise such as more complex problems; software/hardware fixes. - Maximise remote incident resolution levels, reducing field-based costs. - Management of customer specific data and documentation to support business processes. - Proactively develop and enhance the quality of Professional Services provided to Canon’s internal and external customers through the sharing of best practice, development groups, and investing in personal development. - Collaboration with Tier 3 Developers or engineers if issue requires highly technical fix that needs code modifications and set-up changes. - Apply configuration changes and software repairs which is beyond the scope of Tier 1 handling. Qualifications - 4-year College Degree courses (e.g. Business, IT or same kind) - Customer Service background and with BPO experience - Experience in supporting and assisting customers and colleagues via phone, Skype and email - High level of accuracy, superior attention to detail and a strong work ethic - Excellent time management and prioritisation skills - Ability to work independently and flexible - Advanced Microsoft or IT qualification (e.g. OS, SQL, Azure, Infrastructure) - Excellent customer skills in listening and interpreting information to understand customers technical issues, to aid in quick identification and resolution to issues. - Excellent verbal and written communications, in particular ability to adapt communication style and techniques to ensure that complex information can be easily understood by a non-technical audience - Ability to work independently and collaboratively in a team environment - Strong attention to detail and ability to multitask in a fast-paced environment - Highly customer-focused and delivery-oriented individual with excellent planning and organisational skills - Experience in software installation, configuration, and troubleshooting. - Minimum of 3 years’ experience working in a similar customer facing role - A good working knowledge of Microsoft Operating systems, Active Directory, Network infrastructures, DNS, DHCP, Firewalls, Azure, Cloud, SaaS, Hyper-V/VMWare, RDP Benefits - Flexible working arrangements - Inclusive and diverse workforce - Equal opportunity employer

Role Description We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone who's organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work independently while having resources and tools and mentorship. - Oversee and support client communications and service workflows - Ensure timely responses, follow-ups, and issue resolution - Coordinate details, schedules, and confirmations as needed - Maintain accurate records and service documentation - Provide professional, friendly leadership in client-facing situations Qualifications - Strong communication, organization, and problem-solving skills - Customer service or client management experience (preferred, not required) - Ability to multitask and work independently in a remote setting - Reliable, detail-oriented, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM Benefits - 100% remote flexibility - Training and ongoing support provided - Clear path for growth within a supportive team

Role Description As a Tech Customer Service Representative, you won't just be answering calls; you'll be turning frustration into satisfaction. You will be the voice of our brand, ensuring every user receives clear, confident, and empathetic support. - Act as a professional problem solver, finding quick and effective solutions for customers. - Handle technical inquiries with patience and care, even in high-pressure situations. - Maintain meticulous records of issues and follow up until full resolution. - Communicate complex solutions clearly and confidently. Qualifications - Native or C1 level in German. - Fluency in English. - Comfortable navigating digital tools and explaining technical concepts. - Stay calm, focused, and professional under pressure. - Attention to detail to ensure nothing falls through the cracks. - Previous experience in Customer Service is preferred; sales experience is a plus. Requirements - Service Hours: Monday to Saturday (including bank holidays), 08:00 – 19:00. - Rotational shifts. - 2 Days off per week (Sunday + 1 rotational day). Benefits - Base Salary: €1,300 per month (paid 14 times per year). - Performance Bonus: Up to €225 per month (paid 12 times per year). - Meal Allowance: €7.63 per working day. - Welcome Bonus: Paid in 12 monthly installments during your first year. - Health Insurance: Available from Day 1 (Co-pay for first 6 months; 100% free after 6 months). - Relocation Support: We are exceptionally offering relocation assistance for this specific project!