Role Description To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support. - Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. Ensure incidents are aligned to correct resolver groups. - Manage and resolve incidents/problems related to software functionality, installation, configuration, and usage. - Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists. - Manage and prioritise assigned incidents by customer entitlement, impact, and urgency to achieve SLAs. - Responsible for ensuring that relevant stakeholders are communicated to with regular updates during the lifecycle of the incident. - Primary Escalation point taking ownership in handling tickets which requires in-depth technical expertise such as more complex problems; software/hardware fixes. - Maximise remote incident resolution levels, reducing field-based costs. - Management of customer specific data and documentation to support business processes. - Proactively develop and enhance the quality of Professional Services provided to Canon’s internal and external customers through the sharing of best practice, development groups, and investing in personal development. - Collaboration with Tier 3 Developers or engineers if issue requires highly technical fix that needs code modifications and set-up changes. - Apply configuration changes and software repairs which is beyond the scope of Tier 1 handling. Qualifications - 4-year College Degree courses (e.g. Business, IT or same kind) - Customer Service background and with BPO experience - Experience in supporting and assisting customers and colleagues via phone, Skype and email - High level of accuracy, superior attention to detail and a strong work ethic - Excellent time management and prioritisation skills - Ability to work independently and flexible - Advanced Microsoft or IT qualification (e.g. OS, SQL, Azure, Infrastructure) - Excellent customer skills in listening and interpreting information to understand customers technical issues, to aid in quick identification and resolution to issues. - Excellent verbal and written communications, in particular ability to adapt communication style and techniques to ensure that complex information can be easily understood by a non-technical audience - Ability to work independently and collaboratively in a team environment - Strong attention to detail and ability to multitask in a fast-paced environment - Highly customer-focused and delivery-oriented individual with excellent planning and organisational skills - Experience in software installation, configuration, and troubleshooting. - Minimum of 3 years’ experience working in a similar customer facing role - A good working knowledge of Microsoft Operating systems, Active Directory, Network infrastructures, DNS, DHCP, Firewalls, Azure, Cloud, SaaS, Hyper-V/VMWare, RDP Benefits - Flexible working arrangements - Inclusive and diverse workforce - Equal opportunity employer

Role Description We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone who's organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work independently while having resources and tools and mentorship. - Oversee and support client communications and service workflows - Ensure timely responses, follow-ups, and issue resolution - Coordinate details, schedules, and confirmations as needed - Maintain accurate records and service documentation - Provide professional, friendly leadership in client-facing situations Qualifications - Strong communication, organization, and problem-solving skills - Customer service or client management experience (preferred, not required) - Ability to multitask and work independently in a remote setting - Reliable, detail-oriented, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM Benefits - 100% remote flexibility - Training and ongoing support provided - Clear path for growth within a supportive team

Role Description As a Tech Customer Service Representative, you won't just be answering calls; you'll be turning frustration into satisfaction. You will be the voice of our brand, ensuring every user receives clear, confident, and empathetic support. - Act as a professional problem solver, finding quick and effective solutions for customers. - Handle technical inquiries with patience and care, even in high-pressure situations. - Maintain meticulous records of issues and follow up until full resolution. - Communicate complex solutions clearly and confidently. Qualifications - Native or C1 level in German. - Fluency in English. - Comfortable navigating digital tools and explaining technical concepts. - Stay calm, focused, and professional under pressure. - Attention to detail to ensure nothing falls through the cracks. - Previous experience in Customer Service is preferred; sales experience is a plus. Requirements - Service Hours: Monday to Saturday (including bank holidays), 08:00 – 19:00. - Rotational shifts. - 2 Days off per week (Sunday + 1 rotational day). Benefits - Base Salary: €1,300 per month (paid 14 times per year). - Performance Bonus: Up to €225 per month (paid 12 times per year). - Meal Allowance: €7.63 per working day. - Welcome Bonus: Paid in 12 monthly installments during your first year. - Health Insurance: Available from Day 1 (Co-pay for first 6 months; 100% free after 6 months). - Relocation Support: We are exceptionally offering relocation assistance for this specific project!

Role Description This job can be part-time to start. It can eventually be part-time or full-time. You can be based anywhere in Europe. This job is for you if: - You’re super driven and ambitious about building people-power movements for justice. - You have deep experience with both online and offline campaigning/organizing in Europe. - You think strategically, are entrepreneurial, enjoy coaching, and work really well with people. - You’re creative and hungry to see change happen. - You’re nimble at finding ways to meet needs and shape solutions. - You are excellent at running an online/offline campaign and its component pieces yourself. - You find using tech tools easy and want to invest deeply and take leadership in SMT's work. - You are willing to be in the trenches working on campaigns too. What you’ll do - Provide a range of campaign strategy and implementation support for partner groups, with the support of senior SMT team members. - Build and maintain relationships with a range of organizing networks. - Develop new online training to meet movement needs across Europe. - Build an instructor team of practitioners from across the continent and help to shape and do outreach. - Keep your fingers on the pulse of new tech and digital developments in Europe, testing out tools and comparing them. Qualifications - You speak and write fluent English, as a non-negotiable, but ideally, speak another language dominant on the continent. - You have a minimum of 5 years of relevant campaign experience in which you held responsibility that included digital campaigning. - You have a knack for campaigning and understand what it takes to make a difference. - You have broad experience in running issue campaigns, including creating your own memes and setting up Facebook ad campaigns. - You have experience with coaching and training people. - You have management and organizational skills that enable you to keep multiple projects on track. - You have previous experience working remotely, are highly self-motivated, and need to be doing work that involves constant learning. - You are an activist yourself, not just doing this work as paid employment. - Ideally, you have a history of investing in roles for the long haul. Compensation and Hours - SMT's culture is hard-driving and highly collaborative. - We're looking for people driven and passionate about their work and building justice in the world. - SMT provides extensive access to skill-building and professional development. - It has a transparent global pay scale that varies based on experience and country cost of living. - Healthcare contribution, generous paid time off, and internal career ladders with significant growth potential in both responsibility and compensation. How to apply - Use of A.I. to draft responses is detectable and leads to applications that aren't useful and are more likely to be declined. - This app only allows one document upload, so please include your list of tools at the end of your cover letter. - If you have other work you'd like to share, include a link to a folder of your campaign work or other documents at the bottom of your cover letter. - A later step in the process will include a timed live exercise. References will be required. - You should have a list of digital tools and tactics with which you work, and campaign collateral and narrative. - Please don't take the time to apply if you are not at this level. Equal Opportunity Statement Social Movement Technologies is an equal opportunity and inclusive employer. SMT does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We believe that a diverse staff enables us to better understand and serve our members, audience, and community. Women, people of color, and members of low-income, disadvantaged, and LGBTQ communities are strongly encouraged to apply. Salary $22 - $52/hr USD depending on country and experience.