• Own and maintain the full company tech stack - GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, and all integrations • Diagnose and resolve issues fast - and document fixes so they don't repeat • Respond to critical outages and eliminate redundant tools to reduce costs • Build AI-driven automations to replace manual tasks across all department • Reverse-engineer undocumented systems and create SOPs and system map • Target 30-50% reduction in manual workload • Build and maintain a complete SOP library for every operational process • Design systems for long-term maintainability, not short-term fixes • Own OKRs, quarterly planning, and cross-functional project tracking • Convert CEO objectives into clear plans with owners and deadlines • Support Sales, Marketing, and Service Delivery with fast operational help • Own Trustpilot review processes and the weekly operations meeting

• Works with the Director, Operations as a strategic partner in all operational aspects of managing and leading the Asset Services team • Monitor appropriate checks and balances to ensure high level of quality in operations • Understand compliance with management agreements and review expenditures • Ensure compliance of full utilization of C&W tools and resources • Work with MDs, Engineering to verify the existence of property procedures • Manage workers' compensation accounts • Streamline business processes for efficiencies within the Asset Services business

Execute incident response for IT and operational environments, analyze security alerts using advanced tools, and contribute to the development of incident response strategies while enhancing overall cybersecurity capabilities across the organization.

The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio-including F&I, DMS, and Xtime Service products-for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive's suite of technologies. This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth. This is a regional position encompassing Missouri, Nebraska, and Kansas. Preference will go to applicants living within the territory. What You'll Do - Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions. - Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction. - Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements. - Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools. - Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions. - Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows. - Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships. - Stay current on product updates and enhancements and communicate their value in the context of dealership operations. What's In It For You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. Who You Are Minimum Requirements: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field - Safe drivers needed; valid driver's license required Preferred Qualifications: - 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership. - Deep understanding of dealership operations, including service, parts, and F&I. - Proven ability to influence dealership personnel at all levels-from service advisors to general managers. - Proficient in Salesforce, Microsoft Office, and virtual collaboration tools. - Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions. - Comfortable working independently in a remote environment while collaborating cross-functionally. USD 82,500.00 - 123,700.00 per year Compensation: Compensation includes a base salary in the range of $82,500.00 - $123,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets