• Drive onboarding engagements to ensure rapid time-to-value and successful customer go-live. • Align customer business objectives with measurable success outcomes, adoption milestones, and operational goals. • Partner cross-functionally to deliver a seamless onboarding and customer experience. • Drive platform adoption and customer maturity through strategic guidance, adoption analysis, and value-driven engagement. • Conduct Monthly and Quarterly Business/Value Reviews (MBRs/QBRs) focused on ROI, business outcomes, and roadmap alignment. • Lead adoption workshops, enablement sessions, and product demonstrations to accelerate customer success. • Act as a trusted advisor by helping customers navigate evolving cybersecurity, cryptography, PKI, and compliance trends. • Proactively identify risks, adoption gaps, and opportunities to improve customer outcomes and platform utilization. • Build strong executive and operational relationships across enterprise customer organizations. • Serve as the voice of the customer and a strategic partner throughout the customer lifecycle. • Drive customer satisfaction, advocacy, and long-term partnership growth through proactive engagement and value delivery. • Coordinate effectively across Sales, Support, Product Management, and Engineering teams to drive customer success outcomes. • Manage escalations, feature requests, customer priorities, and success plans with ownership and urgency. • Maintain strong operational discipline across customer engagement, adoption tracking, and account planning activities. • Own customer retention, renewal readiness, and overall account health and maintain Annual Recurring Revenue (ARR) while minimizing churn and account downsizing. • Identify and support upsell, cross-sell, and expansion opportunities aligned to customer business priorities.

• You lead structured onboarding processes with customers • You analyze business models, frameworks, and existing content (e.g., courses, PDFs, processes) • You translate this knowledge into well-designed AI platform architectures • You define structures for sales, marketing & delivery together with the customer • You help implement platforms operationally — up to handover to the customer • You design role prompts, system prompts, and use-case prompts • You develop reusable prompt standards and release them • You review and manage the quality of prompt outputs • You conduct trainings, enablement calls, and demos • You advise on the optimal everyday use of the platform • You identify usage barriers early and proactively counteract them • You support existing customers with regular strategy & status meetings • You detect churn risks early based on usage and engagement • You actively accompany new releases, add-ons, and extensions • You provide structured customer feedback to product development • You support sales & marketing on complex use cases and flagship projects (e.g., case studies, showcases, testimonials) • You maintain and improve Customer Success processes in the CRM • You work on playbooks, automations, and lifecycle workflows • You handle more complex support or architecture questions • You act as an escalation point for technical Customer Success topics.

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a CS Operations Manager, Renewals Programs, you will own the end-to-end operational infrastructure behind Superhuman’s renewal motion. You will design the programs, processes, and tooling that make renewals consistent, measurable, and scalable across every segment of our business. This is a generalist CS Operations Manager role with renewals as your primary and immediate area of ownership. You will be expected to own your own tool configuration and bring the operational self-sufficiency to execute without a systems team behind you. In this role, you will: - Build and own the auto-renew program for eligible accounts: eligibility criteria by segment, workflow configuration, exception handling, and ongoing monitoring - Design, configure, and iterate on renewal email cadences in Outreach: timing logic, segment-specific messaging, and performance tracking in coordination with Lifecycle Marketing - Define and operationalize segment-specific renewal strategies across SMB, CMM, and ENT: escalation thresholds, CSM involvement triggers, and differentiated renewal motions by account type - Own partner renewal operations: process design, accountability tracking, and exception management for channel partner renewal flows - Maintain the renewal playbook, escalation paths, and exception decision framework across all segments - Support renewal forecasting accuracy in partnership with CS Analytics: close date hygiene, renewal category field maintenance, and pipeline data quality - Act as the primary CS Ops point of contact for renewal-related work across Sales, Lifecycle Marketing, Finance, and the GTM tools team Qualifications - Has 4+ years of experience in go-to-market operations, with a strong preference for customer success or renewals-focused roles - Has hands-on experience designing and running operational programs in a SaaS environment, not just supporting them - Has experience with Outreach, Salesforce, and at least one CS platform (Hook, Gainsight, ChurnZero, or similar); comfortable building and configuring tools directly without a systems team behind them - Has experience with renewal or lifecycle program management: auto-renew logic, segment-specific playbooks, partner renewal flows, or similar - Has strong process design instincts: can look at an informal, person-dependent motion and turn it into a documented, repeatable system - Has a data-driven mindset: uses renewal rate data, pipeline accuracy metrics, and program performance signals to iterate and improve - Has the ability to work cross-functionally and communicate clearly with CS leadership, Finance, and RevOps stakeholders - Has strong project management and prioritization skills: comfortable managing multiple workstreams simultaneously in a fast-moving environment - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Role Description Are you looking for a career that combines personal fulfillment, professional growth, and the opportunity to make a meaningful impact on families’ futures? AO provides industry-leading financial and benefit services that help working families protect what matters most and build long-term financial security. No prior experience? No problem. We provide comprehensive training, mentorship, and ongoing support to help you succeed in a fully remote environment. Since 2020, our operations have been 100% virtual, giving our team the flexibility to work from anywhere while building rewarding long-term careers. If you’re motivated, people-focused, and eager to grow professionally, this could be the opportunity you’ve been looking for. Qualifications - Passion for helping others and making a positive impact - Strong communication and interpersonal skills - Self-motivation and goal-oriented mindset - Adaptability and willingness to learn continuously - Ability to work independently while collaborating remotely - Professionalism, reliability, and positive attitude - No prior industry experience is required. We value coachability, consistency, and a desire to grow. Requirements - Engage Virtually with Clients - Meet with clients through phone and Zoom consultations to better understand their goals and provide personalized benefit solutions. - Master Benefit & Financial Solutions - Learn financial protection strategies and insurance products that help clients make informed decisions about their future. - Build Long-Term Relationships - Develop trust and loyalty through consistent communication, follow-up, and exceptional customer service. - Continue Learning & Growing - Participate in ongoing virtual training sessions designed to strengthen your communication, leadership, and professional skills. - Collaborate Remotely - Work alongside a positive, motivated remote team where collaboration, mentorship, and growth drive success. Benefits - Work From Anywhere Flexibility - Enjoy the freedom of working remotely while creating a schedule that supports your lifestyle and goals. - Comprehensive Training Provided - No prior experience required. We provide full training, mentorship, and leadership development opportunities. - Positive Team Environment - Collaborate with a motivated, energetic, and growth-focused remote team. - Career Advancement Opportunities - Access clear pathways into leadership and management roles based on performance and development. - Weekly Pay + Performance Bonuses - Earn reliable weekly income with opportunities for additional incentives and advancement. - Comprehensive Benefits - Medical reimbursement program available after 90 days - Company-supported life insurance coverage - Leadership and professional development opportunities - Residual Income Opportunities - Build long-term income through renewals and ongoing client relationships. - Incentive Trips & Recognition - Top performers may qualify for all-expenses-paid trips, leadership events, and recognition programs. Key Responsibilities - Communicate with clients through phone and Zoom consultations - Respond to inquiries and schedule virtual appointments - Present and explain insurance products and benefit options professionally - Assist clients through application and enrollment processes - Build strong long-term client relationships through communication and follow-up - Participate in optional training and ongoing development sessions Company Description Ready to Make a Lasting Impact? If you’re looking for a meaningful remote career where you can grow professionally, help families, and build long-term success, we encourage you to apply today. Start building a future with flexibility, purpose, and unlimited potential at AO.