Role Description Are you looking for a career that combines personal fulfillment, professional growth, and the opportunity to make a meaningful impact on families’ futures? AO provides industry-leading financial and benefit services that help working families protect what matters most and build long-term financial security. No prior experience? No problem. We provide comprehensive training, mentorship, and ongoing support to help you succeed in a fully remote environment. Since 2020, our operations have been 100% virtual, giving our team the flexibility to work from anywhere while building rewarding long-term careers. If you’re motivated, people-focused, and eager to grow professionally, this could be the opportunity you’ve been looking for. Qualifications - Passion for helping others and making a positive impact - Strong communication and interpersonal skills - Self-motivation and goal-oriented mindset - Adaptability and willingness to learn continuously - Ability to work independently while collaborating remotely - Professionalism, reliability, and positive attitude - No prior industry experience is required. We value coachability, consistency, and a desire to grow. Requirements - Engage Virtually with Clients - Meet with clients through phone and Zoom consultations to better understand their goals and provide personalized benefit solutions. - Master Benefit & Financial Solutions - Learn financial protection strategies and insurance products that help clients make informed decisions about their future. - Build Long-Term Relationships - Develop trust and loyalty through consistent communication, follow-up, and exceptional customer service. - Continue Learning & Growing - Participate in ongoing virtual training sessions designed to strengthen your communication, leadership, and professional skills. - Collaborate Remotely - Work alongside a positive, motivated remote team where collaboration, mentorship, and growth drive success. Benefits - Work From Anywhere Flexibility - Enjoy the freedom of working remotely while creating a schedule that supports your lifestyle and goals. - Comprehensive Training Provided - No prior experience required. We provide full training, mentorship, and leadership development opportunities. - Positive Team Environment - Collaborate with a motivated, energetic, and growth-focused remote team. - Career Advancement Opportunities - Access clear pathways into leadership and management roles based on performance and development. - Weekly Pay + Performance Bonuses - Earn reliable weekly income with opportunities for additional incentives and advancement. - Comprehensive Benefits - Medical reimbursement program available after 90 days - Company-supported life insurance coverage - Leadership and professional development opportunities - Residual Income Opportunities - Build long-term income through renewals and ongoing client relationships. - Incentive Trips & Recognition - Top performers may qualify for all-expenses-paid trips, leadership events, and recognition programs. Key Responsibilities - Communicate with clients through phone and Zoom consultations - Respond to inquiries and schedule virtual appointments - Present and explain insurance products and benefit options professionally - Assist clients through application and enrollment processes - Build strong long-term client relationships through communication and follow-up - Participate in optional training and ongoing development sessions Company Description Ready to Make a Lasting Impact? If you’re looking for a meaningful remote career where you can grow professionally, help families, and build long-term success, we encourage you to apply today. Start building a future with flexibility, purpose, and unlimited potential at AO.

Role Description The Client Support Lead plays a vital role in maintaining strong and lasting client relationships. First impressions matter and this role ensures that every client receives exceptional care and communication from their very first interaction. You will be the go-to person for both new and existing clients acting as the primary voice and representative of the company. Your ability to respond quickly, solve problems proactively, and maintain professionalism across all communication channels will directly impact customer satisfaction and retention. Key Responsibilities - Act as the first point of contact for all client inquiries - Communicate with clients via email, text, and phone calls ensuring timely responses - Handle client escalations quickly and update internal platforms accordingly - Support onboarding processes and assist during scheduled client meetings - Conduct outbound follow-up calls when additional assistance is needed - Work independently and consistently meet expectations without micromanagement - Identify potential issues early and address them before they escalate - Will be trained to fully manage client call processes/script updates via a CRM Script Editor Qualifications - Minimum 1 year of experience in a Customer Success Manager role - Neutral or excellent English speaking accent - Strong communication skills in both written and spoken English - Tech savvy and highly adaptable to new platforms Requirements - Reliable backup power and internet service provider - Willingness to adjust schedule during urgent situations - Minimum of 16GB RAM for smooth multitasking Benefits - High trust role with meaningful client impact - Long term growth potential within the company - Supportive team culture built on accountability and excellence

• Take ownership of new customers after contract signature via the CRM and conduct a structured project kickoff (scope, expectations, next steps) • Analyze and document customer processes (accounting, contract management, inbound mail, etc.) and configure/implement them within the ECM/DMS platform • Coordinate project timelines and stakeholders (internal teams, external partners, integration providers) • Deliver remote Basic and Advanced training sessions using a structured training environment • Manage approximately 10 customers per person, conducting proactive health checks, hosting workshops on automation/AI features, and providing occasional up-/cross-sell recommendations • Invoice your delivered services and track monthly revenue

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. As a Customer Success Manager, SME & Growth at Airwallex, you will manage a portfolio of SME customers in Vietnam and play a key role in driving product adoption, retention, and growth across your accounts. You will build trusted relationships with customers, develop a deep understanding of their business needs, and help them unlock more value from Airwallex's product suite. You will work cross-functionally with teams across sales, product, operations, marketing, and strategy to deliver a strong customer experience and surface opportunities to improve how we serve customers. This role is ideal for someone who is customer-focused, commercially minded, and excited to help shape how customer success is delivered in Vietnam. This is an Onsite role and can be based in either Hanoi or Ho Chi Minh City. Responsibilities: - Build strong relationships across your portfolio and develop a deep understanding of customers' business models, workflows, current pain points, and future growth plans. - Identify growth opportunities by using customer data, product usage trends, and industry knowledge to increase wallet share and deepen usage of Airwallex products across your accounts. - Educate and activate customers on the full range of Airwallex products, guiding them toward stronger activation, and ongoing adoption. - Champion customer needs internally by acting as the voice of the customer and partnering cross-functionally to improve product, process, and customer experience outcomes. - Advocate for Airwallex by creating a strong impression with customers and helping position Airwallex as the partner of choice within your focus industries. - Retain customers by proactively identifying at-risk accounts, addressing blockers, and executing retention initiatives that improve customer satisfaction and reduce churn. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - 2 years of experience in account management, customer success, or a similar client-facing commercial role, with a track record of driving revenue growth within existing accounts. - Strong verbal and written communication skills in both English and Vietnamese. Confidence in engaging customers directly to understand their needs, solve problems, and promote Airwallex solutions. - Strong relationship-building skills, with the ability to work collaboratively with customers and internal stakeholders. - A results-oriented mindset with resilience, commercial drive, and motivation to achieve KPIs. - Strong problem-solving abilities and comfort navigating ambiguity in a fast-paced environment. - Comfort using software and tools to manage customer activity, drive activation, and increase wallet share. Preferred qualifications: - Experience in start-up, fintech, e-commerce, tourism, mobile gaming, or software environments. - Familiarity with CRM tools and a data-driven approach to managing customer portfolios and prioritizing opportunities. - Experience supporting customers through onboarding, product adoption, retention, and cross-sell or upsell motions. - Curiosity, ownership, and a willingness to experiment and improve how customer growth and success are delivered. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.