• Lead governance and lifecycle management for our CCaaS platform, ensuring clear standards for onboarding, integrations, support, and change management • Partner cross-functionally across OMX, Engineering, Product, Trust & Safety, and vendors to deliver routing, telephony, and omnichannel initiatives in alignment with project milestones • Translate business and operational needs into scalable program plans - balancing reliability today with extensibility for future automation and AI • Establish and maintain program-level controls: timelines, risk management, dependency mapping, executive reporting, and compliance alignment • Drive responsible onboarding of new tools and integrations into the contact center ecosystem, defining what “good” looks like from intake through sustainment • Build and document governance guardrails that reduce single-threaded ownership and enable shared support models across Systems Enablement • Champion operational readiness for us to sustain and scale by ensuring monitoring, documentation, knowledge transfer, and post-launch support models are in place before implementation milestones

• Design and implement high-quality programming • Oversee end-to-end design, planning, and execution of improvements to emergency response capabilities, coordinating internal and external stakeholders to ensure successful delivery • Refine and scale deployment criteria and operational playbooks to accelerate readiness across a growing number of countries • Conduct operational diligence, feasibility, and risk assessments for individual disaster responses, ensuring alignment with organizational goals and context realities • Define, track, and report on operational efficiency and impact metrics to support performance management and continuous improvement • Ensure high-quality management of partners, vendors, and subgrantees to drive excellence in program execution • Manage a Program Manager and support broader surge staffing efforts to ensure GD can respond effectively to Tier 1 disasters

• Triage incoming property issued and effectively route or assume responsibility • Responsible for lease administration and timely and accurate rent payment, with support from 3rd party lease administration firm. • Coordinate routine property maintenance with third-party partnerships to repair and maintain building systems • Managing real estate tax payments and supporting real estate tax appeals • Submitting monthly or annual reports on property income and payments • Contributing to cash flow management, establishing budgets, and identifying opportunities to reduce overhead costs • Coordinating insurance inspections and coordinating any action items resulting from insurance inspections • Managing any property subtenants, including coordinating rent collection • Maintaining accurate property files • Managing set-up and transfer of utilities • Leading property onboarding in support of M&A activities • Providing general administrative support to SVP, Real Estate and RE Team

• Serve as Empowered Official • Supervise a team of Global Trade professionals, providing support, guidance, and career growth/development • Develop licensing plans and provide guidance for complex licensing strategy and program planning • Act as Subject Matter Expert (SME) in ITAR and EAR Export Authorizations requirements, drafting, preparing, submitting, tracking, obtaining and managing from the U.S. government, all necessary export and import licenses, permits, and certifications – to include Technical Assistance Agreements (TAA), Manufacturing License Agreements (MLAs) and other export license authorization types • Work closely with internal customers to develop export and import approvals that allow for the efficient export of technology, technical data, hardware, and services • Ensure review of the scope of the effort with the applicable functions, stakeholders and the foreign parties prior to submittal • Obtain signed agreements and other required documentations from foreign parties (e.g., DSP-83s, ITAR NDAs, etc.) as applicable • Provide status updates to the programs/stakeholders for awareness • Review approvals to ensure execution and deliverables are considered • Manage day-to-day execution of agreements and licenses, ensuring compliance for all activities under the agreements and licenses • Monitor authorizations for any changes effecting the authorizations and taking action upon knowledge of the change • Assure regulatory compliance through review and approval of foreign travel, foreign visits and export and import transactions • Provide day-to-day guidance, training and support to program personnel on export licensing and compliance needs (e.g., releasability, etc.) • Interpret and explain export compliance requirements such as license/TAA provisos, export regulations, and Raytheon export policies and procedures • Contribute to learning and audit assessment programs to ensure implementation and effectiveness of internal controls • Assist in identifying and reporting of compliance concerns and identifying errors/areas requiring improvement and implementing corrective actions to resolve problems • Support management in investigating and resolving compliance matters, audits and investigations • Contribute to key global trade compliance infrastructure elements including people, processes/procedures, automated solutions/tools, training, and metrics