Role Description ASESOR ATENCION AL CLIENTE CLARO PERU- 100% REMOTO - Recepción de llamadas entrantes de clientes de Claro. - Brindar atención al cliente cordial y personalizada. - Resolver consultas y orientar al cliente de manera clara, efectiva y oportuna. Qualifications - Secundaria Completa - Experiencia Formal o Informal en ATC o ventas (3 meses) - Contar con equipo (Computadora o Laptop para poder trabajar desde casa) - Mucha ACTITUD, GANAS de crecer y hacer línea de carrera con nuestra FAMILIA MDY Requirements - NECESARIO CONTAR CON LAS HERRAMIENTAS TECNICAS AL 100%: - Windows 11 PRO - 8GB RAM - Internet cableado - Cámara web - Audífonos Benefits - Sueldo fijo: S/565 - Bono Home Office: S/26.00 - Comisiones Ilimitadas, sin tope. - Capacitaciones pagadas dentro de la formación. - Contrato por 3 meses directo. - Pagos quincenales y a fin de mes. - Línea de carrera en corto tiempo. - Beneficio de programas de salud, atención médica gratuita para ti y 5 familiares. - Beneficio de programa de salud mental gratuita con psicoterapeutas especializados. - Desarrollo de habilidades blandas y competencias profesionales. Company Description MDY Customere Experience, importante empresa transnacional de BPO (Business Process Outsourcing), con más de 28 años en el rubro de Telecomunicaciones y operaciones en Latinoamérica, brinda servicios a reconocidas compañías del país. Nos caracterizamos por generar y adaptar soluciones únicas con altos estándares de calidad en servicios de Contact Center.

Role Description ASESOR ATENCION AL CLIENTE CLARO PERU- 100% REMOTO - Recepción de llamadas entrantes de clientes de Claro. - Brindar una atención al cliente cordial y personalizada. - Resolver consultas y orientar al cliente de manera clara, efectiva y oportuna. Qualifications - Secundaria Completa. - Experiencia Formal o Informal en ATC o ventas (3 meses). - Contar con equipo (Computadora o Laptop para poder trabajar desde casa). - Mucha ACTITUD, GANAS de crecer y hacer línea de carrera con nuestra FAMILIA MDY. Requirements - NECESARIO CONTAR CON LAS HERRAMIENTAS TECNICAS AL 100%: - Windows 11 PRO. - 8GB RAM. - Internet cableado. - Cámara web. - Audífonos. Benefits - Sueldo fijo: S/1130. - Bono de productividad: S/200.00. - Bono Home Office: S/26.00. - Comisiones Ilimitadas, sin tope. - Capacitaciones pagadas dentro de la formación. - Contrato por 3 meses directo. - Pagos quincenales y a fin de mes. - Línea de carrera en corto tiempo. - Beneficio de programas de salud, atención médica gratuita para ti y 5 familiares. - Beneficio de programa de salud mental gratuita con psicoterapeutas especializados. - Desarrollo de habilidades blandas y competencias profesionales. Company Description MDY Customere Experience, importante empresa transnacional de BPO (Business Process Outsourcing), con más de 28 años en el rubro de Telecomunicaciones y operaciones en Latinoamérica, brinda servicios a reconocidas compañías del país. Nos caracterizamos por generar y adaptar soluciones únicas con altos estándares de calidad en servicios de Contact Center.

Role Description Mercier Consultancy MD is seeking a talented Swedish Speaking Customer Support Specialist to join our team in Bulgaria. This role offers an exciting opportunity to work in a vibrant environment, providing exceptional support to Swedish-speaking clients. As part of our customer support team, you will be responsible for assisting customers with their inquiries and ensuring a positive and efficient experience. - Provide excellent customer service to Swedish-speaking clients via phone, email, and chat. - Resolve customer inquiries and issues promptly and professionally. - Document all customer interactions accurately and maintain up-to-date records. - Collaborate with various departments to address complex customer concerns. - Stay current on product and service knowledge to offer accurate information. - Participate in continuous training to improve service delivery and product understanding. Qualifications - Fluency in Swedish (both spoken and written) is essential; English proficiency is an advantage. - Previous experience in customer support or related fields is preferred. - Excellent communication and interpersonal skills. - Strong problem-solving skills and a customer-oriented approach. - Familiarity with CRM tools and computer proficiency. - Ability to work effectively in a team and independently. - Willingness to work in Bulgaria and adapt to the local work environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 1500 Euro Signing Bonus - Fully Paid Training - Health Insurance - And Much More...

Role Description Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues. - Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed. - Provide member education and assist members with Primary Care Physician (PCP) selection and assignments. - Assist with access to care and wellness programs. - Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve. - Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures. - Create accurate and timely documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner. - Present and project a positive image of the company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite. - Strive to resolve an inquiry on first contact while ensuring that the inquiries have been addressed to the customer’s satisfaction by using all resources in an efficient and timely manner. - Provide feedback and/or solutions to supervisor to ensure continuous process improvement and provide better customer experience. - Create and support an environment which fosters teamwork, cooperation, respect, and diversity. - Maintain an awareness of all product knowledge information. - Able to respond positively to support change within the department and the company. - Routinely meet or exceed contact center key performance indicators. - Perform other duties as assigned. Qualifications - High School Diploma or GED. - 1-year of prior customer service experience. - Experience in the healthcare or managed care industry is preferred but required. - Proficiency in PC applications within a Microsoft Windows environment. - Demonstrated verbal and written communication skills combined with listening and problem-solving ability to identify needs, seek solutions and resolve customers’ concerns. - Ability to work well in a team environment and willingness to learn and adopt customer service methods and practices. Requirements - Training is conducted onsite Monday through Friday from 8:30 AM – 5:00 PM and lasts approximately 6–7 weeks (maximum). - Upon successful completion of training, the role will transition to a remote work environment. - This position requires flexibility to work shifts between 7:00 AM – 7:00 PM. - Your permanent schedule will be assigned toward the end of training and will remain consistent based on operational needs. Benefits - Flexible work solutions include remote options and hybrid work schedules. - Competitive pay, paid time off, holidays, and volunteer events. - Health insurance coverage for you and your dependents starting Day 1. - 401(k) retirement savings plan. - Tuition reimbursement. - And more.