Role Description Are you an experienced Customer Success or Client Support professional who thrives in a self-directed, performance-based environment? We’re seeking a Senior Customer Success Manager to take ownership of client outcomes, build strong relationships, and deliver measurable results. This remote, flexible role is ideal for a results-driven professional who values autonomy, meaningful work, and collaboration within a supportive, growth-focused team. - Manage and support high-value client relationships, applying proven marketing and business strategies to achieve measurable outcomes. - Provide strategic guidance, professional coaching, and problem-solving to help clients reach their goals. - Use digital tools and performance insights to optimize client outcomes and internal processes. - Take ownership of your workflow, priorities, and performance in a self-managed environment. - Collaborate with a supportive professional team focused on growth and results. Qualifications - 7+ years’ experience in customer success, client support, or account management. - Proven track record managing complex client relationships and achieving measurable results. - Exceptional communication, relationship-building, and analytical skills. - Self-motivated and accountable professional who thrives with autonomy and flexibility. - Comfortable working independently within a performance-based structure. Benefits - Fully remote position with flexible scheduling. - Performance-based rewards tied to measurable results. - Supportive, professional team environment focused on growth and success. - Work that aligns with your values, lifestyle, and professional goals.

Role Description We are expanding our virtual travel services team and are currently seeking organized, client-focused individuals to join us as Itinerary Coordination Specialists. In this remote role, you'll help travelers manage trip details, oversee itinerary organization, and assist with reservation coordination to help create a smooth and well-prepared travel experience. This role is ideal for individuals who enjoy communication, organization, and supporting clients in a flexible work-from-home environment. Core Responsibilities - Work with clients to review vacation preferences, schedules, and travel requests - Assist with coordinating hotels, flights, cruises, transportation, tours, and activities - Research travel availability and compare options using approved supplier platforms and booking systems - Organize itinerary schedules, confirmations, and reservation records - Provide responsive assistance through phone, email, and online messaging channels - Support booking modifications, travel updates, and follow-up communication as needed - Maintain accurate client profiles and organized planning documentation within internal systems - Stay updated on destination news, supplier promotions, and travel industry updates - Attend virtual onboarding sessions, workshops, and ongoing training programs Qualifications - Strong written and verbal communication skills - Excellent organizational and multitasking abilities - Comfortable working independently in a remote setting - Familiarity with email platforms, online tools, and basic computer systems - Reliable internet access and professional communication habits - Positive attitude with willingness to learn and adapt - Must be at least 18 years old - Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions Benefits - Fully remote work opportunity - Flexible scheduling availability - Structured onboarding and guided training resources - Continued mentorship and professional development opportunities - Access to supplier partnerships, travel systems, and booking tools - Eligibility for travel-related perks, discounts, and incentive programs - Career advancement opportunities within an expanding remote team

• Establish yourself as a trusted, strategic advisor to clients • Manage and nurture a portfolio of clients, guiding them through the full customer journey • Proactively monitor and improve client health, leveraging tools like Gainsight • Design, deliver, and support scalable client engagement and education • Serve as the voice of the customer internally, collaborating with Product, Support, Sales, Marketing, and Leadership • Support client growth and continuity, building relationships with new administrators • Drive cross-functional collaboration, coordinating with internal teams

• Establish yourself as a trusted, strategic advisor to clients • Manage and nurture a portfolio of clients, guiding them through the full customer journey • Proactively monitor and improve client health using tools like Gainsight • Design, deliver, and support scalable client engagement and education • Serve as the voice of the customer internally, collaborating with various departments • Support client growth and continuity, building relationships with new administrators • Drive cross-functional collaboration coordinating with internal teams • Maintain deep expertise in Foundant products and best practices