Role Description Du liebst Struktur: Du arbeitest ruhig, konzentriert und gewissenhaft. Und du hast genug von Chaos, unnötigem Stress und sinnlosen Meetings? Dann lies weiter. 👇 Stell dir vor: Du startest deinen Arbeitstag entspannt von zuhause. Kein Pendeln. Kein Zeitdruck. Kein Großraumbüro. Du öffnest dein Ticketsystem. Klare Fälle. Klare Prozesse. Klare Aufgaben. - Du begleitest neue Mandantenfälle von Anfang an. - Du prüfst eingehende Anfragen. - Du gleichst digital übermittelte Daten ab. - Du stellst Rückfragen bei Mandanten. - Du strukturierst alle Informationen. - Du dokumentierst alles sauber im Ticketsystem. - Du koordinierst die weitere Bearbeitung. - Du sorgst dafür, dass die juristische Leistung reibungslos starten kann. Kein kreatives Schreiben. Keine juristischen Gutachten. Keine Schriftsätze. Du strukturierst, ordnest und koordinierst. Punkt. Telefonie? Ja – etwa 25 % deiner Arbeitszeit. Nur zur Klärung offener Punkte. Kein Callcenter. Kein Verkauf. Kein Druck. Qualifications - Sehr gutes Deutsch in Wort & Schrift. - Gute Englischkenntnisse. - Sicherer Umgang mit Office. - Ausbildung als: - Rechtsanwaltsfachangestellte/r - Notarfachangestellte/r - Versicherungskauffrau/-mann - oder vergleichbar - Strukturierte, sorgfältige und eigenständige Arbeitsweise. - Freude an Ordnung, Klarheit und Verantwortung. - Nice to have (kein Muss): - Erfahrung im Inkasso. - Schadensregulierung. - selbständige Fallbearbeitung. Requirements - 100 % Remote. - Arbeiten auch aus dem Ausland möglich (max. +1–2 Stunden Zeitverschiebung zu Deutschland). - 20–40 Stunden pro Woche. - 25 € pro Stunde + leistungsabhängiger Bonus. - Freelancer-Vertrag. - Flexible Zeiten bei administrativen Aufgaben. - Telefonie während deutscher Bürozeiten. Benefits - Ruhiger, strukturierter Arbeitsalltag. - Klare Prozesse. - Wertschätzendes Team. - Langfristige Zusammenarbeit. - Verantwortung & Eigenständigkeit. - Faire und pünktliche Bezahlung.

Title: Practice Assistant II, Neurosurgery Location: 55 Fruit Street Boston (White Building) Job Description: Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department. Essential Functions: - Perform routine administrative and clerical duties relating to a clinical service or physician practice office. - Make patient appointments and maintain appointment records. - Greet and assist patients. - Answer telephones, assist callers with routine inquiries, and schedule appointments. - File materials in patient folders and print appointment schedules. - Process patient billing forms and scan documents to patient medical record/EPIC. - Call for patient medical records and laboratory test results. - Open and distribute unit mail or faxes. - Type forms, records, schedules, memos, etc. as directed. - May be required to accept co-payments. - Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. - Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided). - Provide assistance and training to others in these areas. - May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience - Office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Department: MGH Neurosurgery Schedule: Monday - Friday | 8am - 4:30pm | Hybrid Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Remote Type Hybrid Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• Perform daily/weekly checks to confirm automations and data imports are running correctly; log and flag any issues • Apply routine website content updates (copy-paste level; custom PHP/HTML backend — no coding required) • Check and maintain marketing material stock levels across warehouse and office locations via phone/email • Serve as a communication liaison — checking in with internal team members on behalf of the owner and relaying anything that needs his attention • Handle general admin tasks as assigned (Google Workspace — Docs, Sheets, Gmail) • Manage the general company inbox (info@) — sorting, forwarding to relevant departments, and sending holding/clarification replies where needed (As trust develops) • Act as a first filter for inbound inquiries, distinguishing buy-side vs sell-side contacts and routing accordingly (As trust develops) • Support calendar management for the owner (As trust develops)

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well. • Ensuring complete and high-quality data entry into our database systems. • Providing effective and timely management of inbound faxes and email communication. • Executing other ad-hoc administrative duties, as they are assigned. • Process data entry activities of pertinent information received at different points of contact during the delivery of Program services. • Engage in and manage email, phone, and fax correspondence. • Handle incoming and outgoing mail. • Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties. • Order office supplies and maintain inventory. • Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s. • Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. • Maintain program data accuracy through review of program documentation for completeness and consistency. • Other duties as assigned by your manager