• Deliver high-impact AI engagements • Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives. • Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes. • Build, configure, and validate AWS-native AI and data solutions, with emphasis on production-ready architectures and services. • Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts. • Step into complex customer situations where technical depth, speed, and credibility are required. • Drive outcomes across the four FE growth pillars • Support product adoption by helping customers implement and integrate DoiT products as part of AI engagements and broader cloud initiatives. • Contribute to new logo acquisition by using technical consulting, implementation engagements, and proof-of-value work to help open and progress new opportunities. • Expand the install base by helping existing customers adopt advanced features, launch new workloads, and move to higher-value product and service motions. • Strengthen partner leadership by collaborating with AWS partner teams, supporting funded programs, and helping DoiT show up as a strategic technical partner in AI-related motions. • Turn field work into repeatable plays • Identify patterns, reusable assets, and “gravel road” solutions that should become standard delivery approaches, playbooks, or product feedback. • Help move successful one-off customer work into repeatable solution packages, templates, and standardized offerings for the broader team. • Contribute to standardization of engagement sizing, delivery approach, and technical assets to improve team efficiency over time. • Work cross-functionally to close and deliver • Partner closely with Solution Engineers, Account Managers, Customer Success Managers, Engagement Managers, and partner teams to scope and execute the right work at the right time. • Provide technical leadership during discovery, planning, handoff, and delivery. • Help ensure customer engagements are well-scoped, well-documented, and tied to clear success criteria. • Operate with discipline • Maintain clear visibility into active work, risks, dependencies, and next steps. • Use the team’s operating systems and workflows to keep customer engagement data current and measurable. • Contribute to adoption playbooks, funding workflows, Jira hygiene, and the management cadence needed to scale the Field Engineering model.

Role Description Working in the field, under the supervision of the Field Service Manager, this position is responsible for installation, maintenance, servicing, and testing of high quality medical device systems and system components. Up to 80 - 90% domestic travel is required for this role. - Perform proper system installation. - Conduct system hardware and/or software upgrades. - Handle service repair calls. - Complete regularly scheduled preventive maintenance service on medical systems. - Provide complete and accurate service records for submittal to Quality Management System. - Efficiently manage work-related travel and relevant communication based on weekly schedule set forth by Field Service Manager. - Provide accurate and regular business expense reports, adhering to Company policy. - Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements. - Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments. - Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. - Perform other related duties and responsibilities, on occasion, as assigned. Qualifications - Associates or technical degree required (or relevant experience). - Bachelor's degree in Biomedical Engineering is preferred. - Exceptional troubleshooting ability. - Physical ability to lift 50 pounds. - Mechanical assembly, able to work with tools. - Previous experience in a medical device company preferred. - Strong organizational and follow-up skills. - Ability to interface with multiple groups in the organization to resolve service issues. - Overall positive and optimistic attitude. - Technical writing skills are a plus. - Works well independently. - Experience working in a broader enterprise/cross-division business unit model preferred. - Ability to work in a highly matrixed and geographically diverse business environment. - Ability to work within a team and as an individual contributor in a fast-paced, changing environment. - Ability to leverage and/or engage others to accomplish projects. - Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. - Multitasks, prioritizes and meets deadlines in timely manner. - Ability to maintain regular and predictable attendance. Ability to work OT as needed. Benefits - Medical and Prescription Drug Plans. - Dental Plan. - Vision Plan. - Health Savings Account (for High-Deductible Health Plans). - Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit). - Supplemental Life Insurance. - Short Term Disability (coverage varies by state). - Long Term Disability. - Critical Illness, Hospital coverage, Accident Insurance. - MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance. - 401(k).

• Map out and visit manufacturing facilities, warehouses, and industrial zones across Penang to promote multi-brand lifting and heavy machinery service offerings. • Formulate precise engineering service quotations, handle complex commercial contract terms, and resolve customer objections to secure long-term agreements. • Work hand-in-hand with the field technician team to schedule, allocate, and monitor preventive maintenance and breakdown repair jobs. • Act as the first point of contact for client escalations, overseeing warranty claims and technical resolution loops with the operations support desk. • Participate in regional industrial trade shows, identify new engineering applications, and update the CRM system with pipeline data and forecasts.

Role Description The IMAP Generator technician is responsible for completing preventative maintenance and corrective maintenance in accordance with the IMAP Generator scope of work as described below. - Attend the In-Brief Meeting on the first day at Post and assist in relaying the Team’s plans to complete their SOW. - Assist teammates in coordinating access to PCC and other secure locations. - Coordinate outages required for maintenance or repairs, including a Facility Load Test for all generators. - Take part in the tour of the facilities and create an inventory of equipment within the Team’s SOW for Preventative Maintenance (PM). - Equipment within the IMAP Generator SOW includes: - Generators - Automatic Transfer Switches - Load Banks - Fuel Systems serving the Embassy Compound - Print-out or complete electronic versions of the International Maintenance Assistance Program (IMAP) checklists for each piece of equipment planned for service. - Complete PM on each piece of equipment within the IMAP Statement of Work (SOW) as dictated by the appropriate checklist. - Fill out checklist for each piece of equipment PM’d and document all comments and findings. - Review any BME contracts that Post has to service their generator systems and provide feedback. - Identify corrective maintenance items and estimate time and materials required. - Complete the work required for approved corrective maintenance and test equipment after work is complete. - Document any unresolved issues as a remaining deficiency according to guidelines. - Ensure that all areas visited are properly cleaned and organized. - Wear proper Personnel Protective Equipment (PPE) at all times when working on equipment. - Report and resolve any life, health, or safety issues discovered at Post. - Identify and complete the portion of the final Service Report (SR) for the visit. - Create a Bill of Materials (BOM) for recommended spare parts and tools associated with the equipment worked on. - Work with Locally Employed Staff (LES) to complete on-the-job training while completing PM. - Conduct dedicated training for the LES if requested by Post and document attendance. - Communicate daily with teammates about work accomplished, issues encountered, and concerns. - Review all tickets, Electronic Country Clearances (eCC’s), and passports for accuracy. - Ensure the FM is informed of any issues encountered during the visit. - Summarize a list of all generators serviced and send this summary to the OBO Power Support group. - Attend the Out-Brief Meeting to relay the results of the PM and corrective maintenance completed. - Complete a Weekly Status Report (WSR) documenting all work orders completed. - Complete a weekly Trip Expense Report (TER) to document all M&IE claimed. - Document time using Costpoint daily with the correct charge codes. - Stay up-to-date on all expectations and duties outlined in the Field Operations Manual. - Stay current on professional trade licenses and applicable building code revisions. - Complete a Danger Pay Verification form if necessary. - Send back any unnecessary passports to the IMAP Travel Manager ASAP. - Report any failures of company-issued equipment or GFE to IMAP Logistics support group. Qualifications - Graduate of a State approved/accredited or military program in electrical generating and/or power transfer equipment. - Ability to obtain/maintain a Top Secret Clearance. - Physical ability to travel overseas. - Ability to pass a physical examination for duty. - Ability to work on ladders, access rooftops, and lift/carry materials and tools in excess of 25 lbs. - Familiarity with NFPA 70, NFPA 70E, Electrical Generating Systems Association, OSHA, and other safety regulations. - Proficiency in using a computer for email and Microsoft Office Suite programs (Word, Excel, Powerpoint, etc.). Requirements - Level 1 / Apprentice: Requires at least 5-7 years of related experience as a qualified Generator Technician. - Level 2 / Journeyman: Requires at least 7-10 years of related experience as a qualified Generator Technician. - Level 3 / Master: Requires at least 10+ years of related experience as a qualified Generator Technician. - Level 4 / Superintendent: Requires 10+ years of related experience and at least 1 year as an IMAP technician. Benefits - Typical Pay/Range: $38 - $46 per hour depending on experience.