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Have your packages take #AGreenerRoute 🌱Offering visual tracking, package protection and carbon neutral shipping 📦📲🎉
Enterprise Account Executive
Location
New York + 1 moreAll locations: New York | Utah
Posted
116 days ago
Salary
$131K - $162K / year
Seniority
Senior
Job Description
Enterprise Account Executive
Route
• Own business outcomes for a portfolio of enterprise commerce customers, driving adoption, value realization, retention, and expansion • Build and sustain trusted relationships with VP- and C-level stakeholders, serving as a strategic advisor across customer organizations • Lead strategic onboarding, success planning, and executive-level QBRs aligned to each customer’s business objectives • Proactively identify risk, manage escalations, and execute mitigation strategies in support of a zero-attrition mandate • Partner closely with Enterprise Sales to drive renewals, expansions, and long-term account strategy • Collaborate cross-functionally with Product, Solutions Engineering, and Support to deliver enterprise-scale solutions and influence roadmap priorities • Translate customer business goals into measurable success metrics and actionable plans • Contribute to the development and evolution of Route’s enterprise customer success playbook as the organization scales
Job Requirements
- 6+ years of experience in Customer Success, Account Management, or a similar post-sale role within eCommerce, retail, or digital commerce platforms
- Proven success managing enterprise commerce customers with complex implementations, multiple brands, or high-GMV operations
- Demonstrated ability to deliver end-to-end solutions across multi-product commerce platforms, not single-product implementations
- Strong track record driving adoption, value realization, retention, and expansion in senior-stakeholder environments
- Experience building trusted relationships with VP- and C-level executives and operating as a strategic advisor
- Experience leading Executive Business Reviews (EBRs/QBRs) that tie product adoption and performance to customer business outcomes
- Ability to navigate multi-stakeholder enterprise organizations, including technical, operational, and commercial teams
- History of partnering closely with Enterprise Sales, Product, Solutions Engineering, and Support to achieve customer outcomes
- Proven skill in early risk identification, escalation management, and protecting enterprise ARR
- Willingness and ability to travel as needed to support strategic customer relationships
Benefits
- We offer to pay 95% - 100% of your health insurance premiums for you and your family
- remote or hybrid work arrangements
- unlimited PTO
- 401k matching
- formalized growth opportunities
- learning & development
- DEI programs & events
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