Overwolf logo
Overwolf

A framework for developing gaming apps and mods

Support Specialist

Billing SpecialistBilling SpecialistFull TimeRemoteMid LevelTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

3 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Support Specialist

Overwolf

Role Description We’re looking for a courageous Support Specialist to join the Tebex team and assist our creators and buyers. As a Support Specialist, you’ll be the first line of response for all Tebex-related questions, concerns, and inquiries. So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest. Responsibilities: - Answer Tebex-related product questions and services - Process support tickets and messages in an effective and efficient manner via chats and emails - Resolve issues and communicate in a helpful and supportive tone - Maintain a proactive outreach mindset when resolving customer issues - Inform customers about both current and potential service issues - Handle customer feedback and escalate issues as needed - Maintain Support documentation up-to-date with changes in the platform, knowledge management with GetGuru - Track and monitor KPIs, NPS (Net Promoter Score), and support ratings Qualifications - 2+ years of experience in online customer support - A proven track record of maintaining high standards and attention to detail - Effective communication skills, with an emphasis on active listening - Strong attention to detail and the ability to remain level-headed when dealing with challenging situations - Openness to feedback, constructive criticism, and new ideas - Demonstrated positive, customer-oriented attitude with strong interpersonal skills to assist and troubleshoot buyer and seller problems effectively - Availability to work full time, approximately 40 hours per week, Thursday to Monday, with hours/shifts determined based on the team’s needs - Experience investigating and troubleshooting software/web issues Requirements - Bonus Points: - Experience with SQL, relational databases and solving technical issues - Technical background with a basic understanding of API’s, databases and HTML/CSS/JavaScript - Passion for PC Gaming Company Description As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.

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Hopesglobalgetaways logo

Experience Preparation Specialist

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Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Description Our growing remote support division is seeking proactive and organized individuals to join the team as Experience Preparation Specialists. In this role, you'll assist clients with coordinating travel-related arrangements, organizing important reservation information, and supporting the planning process to help create smooth and enjoyable travel experiences. This remote opportunity is ideal for individuals who enjoy helping people, managing details, and working in a flexible environment. Applicants from customer service, hospitality, scheduling, administrative, or support-related backgrounds are welcome. No prior travel industry experience is necessary, as complete training and ongoing guidance are provided. Responsibilities - Assist clients with trip planning inquiries, scheduling requests, and travel preferences - Coordinate vacation components including lodging, transportation, cruises, tours, activities, and package options - Research travel opportunities, pricing, and availability through approved supplier and reservation platforms - Review and organize itinerary details, booking confirmations, and travel schedules - Provide professional client assistance through email, phone, and online communication tools - Support reservation changes, schedule updates, and post-booking follow-up requests - Maintain organized client files and accurate planning records within internal systems - Stay informed on travel news, destination highlights, supplier promotions, and current offers - Participate in virtual onboarding sessions, training workshops, and continued learning programs Qualifications - Strong communication and customer interaction skills - Excellent organizational abilities with strong attention to detail - Comfortable balancing multiple tasks in a remote work environment - Basic computer knowledge and familiarity with online platforms and email systems - Reliable internet connection and professional communication habits - Self-motivated with a positive attitude and willingness to learn - Interest in hospitality, coordination, travel services, or client support - Must be at least 18 years of age - Applicants must be authorized to work in the U.S., U.K., Mexico, Australia, Spain, or other qualified regions Benefits - Fully remote work structure - Flexible scheduling options - Comprehensive onboarding and guided training resources - Ongoing mentorship and development support - Access to travel supplier partnerships, booking platforms, and planning tools - Eligibility for travel-related perks, discounts, and incentive opportunities - Advancement potential within a growing and supportive remote organization Company Description Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

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Lincoln Financial Group logo

Service Processor, Premium & Billing

Lincoln Financial Group

Lincoln Financial Group offers its customers a broad range of financial services to meet their needs. The company is headquartered in Radnor, Pennsylvania, with additional offices

Title: Service Processor, Premium & Billing Location: Omaha, NE, US Workplace: Remote Department: Claims Job Description: Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 76092 The Role at a Glance We are excited to bring on a Premium & Billing Service Processor to join our Group Protection Operations Team supporting Workplace Solutions in our Omaha, NE; Atlanta, GA; Dover, NH; Charlotte, NC or Phoenix, AZ offices. Background Details The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. 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Colgate-Palmolive logo

Commercial Excellence Specialist

Colgate-Palmolive

Colgate-Palmolive is a worldwide consumer goods company providing a range of oral care, personal care, home care, and pet nutrition products. One of the world’s most recognized b

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New York
$76.8K - $107.5K / year
ContractRemoteTeam 11-50

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