Role Description Whether you are already watching a Mediterranean sunset or dreaming of moving to the birthplace of civilization, this is your chance to join a world leader in technology. We are looking for French-speaking Customer Advisors to represent a world-famous premium tech brand—one known for its beautiful design and innovative "think different" style. This is a 100% work-from-home career, giving you the freedom to work from any location within Greece. The Opportunity: Helping Users Succeed - Provide high-quality support to French-speaking users, helping them solve technical problems and get the most out of their premium devices and services. - Communication Skills: Provide expert help through phone, email, and live chat in French. - Technical Help: Act as an expert, helping users navigate complex software systems and hardware features. - Professional Attitude: Use empathy and professionalism to make sure every customer feels they are getting a premium experience. - Product Knowledge: Stay updated on the latest product launches and software updates so you can give accurate, real-time info. - Accurate Records: Carefully write down all customer details in the company system to keep things running smoothly. Qualifications - Native or C2-level French is required. - B2 level English for internal meetings and training. - Must live in Greece or be ready to move anywhere in the country before you start. - Comfortable with modern software and have a real interest in new consumer technology. - A great listener and a proactive problem-solver. Requirements - Great communication and speaking abilities. - No need to be a tech expert; full professional academy provided. Benefits - Relocation Support (For People Moving to Greece): - Free Flight: We pay for your plane ticket to Greece. - Initial Housing: Two weeks in a premium hotel to help you search for your permanent home without any stress. - Paperwork Help: Personal help with local Greek taxes and social security (AFM, AMKA) for an easy move. - Modern Tools & Freedom: - Tech Gear: We ship the latest high-quality hardware directly to your home in Greece. - Work Anywhere: Work from a home office in Athens, Crete, or even a small village by the sea. - Pay & Career Growth: - Stable Salary: A competitive salary paid 14 times per year (this includes mandatory bonuses for Christmas, Easter, and Summer). - Total Insurance: Comprehensive private health and life insurance starting from your first day. - Moving Up: Clear paths to be promoted into leadership, quality checking, or training roles.

Role Description This role is strictly 100% Remote within Greece. In the world of European insurance, trust is everything. We are looking for German-speaking professionals to join a specialized remote team representing one of Germany's most famous insurance companies. This is a high-level role that goes beyond basic customer service. Working from your own home office anywhere in Greece, you will manage insurance portfolios and handle sensitive claims for over 13 million customers. This position offers a perfect balance: you get to work for a top-tier German company while enjoying the great quality of life in Greece. The Role: Insurance Advice & Management - Policy Expert: Give professional advice on various insurance products—including car, liability, and property insurance—to make sure customers have the best coverage. - Claims Help: Guide customers through the claims process with technical accuracy and a helpful attitude during stressful situations. - Building Loyalty: Keep customers happy by performing personalized coverage reviews and providing excellent administrative support. - Technical Accuracy: Use professional insurance software to manage data under strict German privacy rules (GDPR). - Continuous Improvement: Help the remote team stay excellent by suggesting ways to improve work processes. Qualifications - Clear communicators who are comfortable working on their own in a remote setting. - Native or near-native mastery of German (C1/C2 level) to explain complex contract details. - Professional English (B2 level) is needed for team reports. - Analytical skills to break down complex information and give high-value advice to customers. - Calm under pressure with the emotional strength to stay professional and helpful when dealing with expensive claims or sensitive questions. - Self-discipline with a proven ability to stay productive and keep information private while working 100% from home. - Experience in finance, insurance, or law is a big plus, but we provide a "Certified Insurance Academy" for the right candidates. Benefits - Relocation Support (For People Moving to Greece): - Travel Costs: We pay for your flight to Greece. - Initial Housing: Four weeks of premium hotel stay when you arrive to make your move easy. - Paperwork Help: Personal help getting your local Greek tax (AFM) and social security (AMKA) numbers. - Pay & Career Growth: - Great Salary: A competitive salary paid 14 times per year, plus extra bonuses based on your experience and performance. - Full Insurance: Private health and life insurance starting on your first day. - Office Equipment: We deliver high-quality computer gear and home-office tools directly to your door. - Career Growth: Clear paths to move up into specialist or management roles.

• Drive onboarding engagements to ensure rapid time-to-value and successful customer go-live. • Align customer business objectives with measurable success outcomes, adoption milestones, and operational goals. • Partner cross-functionally to deliver a seamless onboarding and customer experience. • Drive platform adoption and customer maturity through strategic guidance, adoption analysis, and value-driven engagement. • Conduct Monthly and Quarterly Business/Value Reviews (MBRs/QBRs) focused on ROI, business outcomes, and roadmap alignment. • Lead adoption workshops, enablement sessions, and product demonstrations to accelerate customer success. • Act as a trusted advisor by helping customers navigate evolving cybersecurity, cryptography, PKI, and compliance trends. • Proactively identify risks, adoption gaps, and opportunities to improve customer outcomes and platform utilization. • Build strong executive and operational relationships across enterprise customer organizations. • Serve as the voice of the customer and a strategic partner throughout the customer lifecycle. • Drive customer satisfaction, advocacy, and long-term partnership growth through proactive engagement and value delivery. • Coordinate effectively across Sales, Support, Product Management, and Engineering teams to drive customer success outcomes. • Manage escalations, feature requests, customer priorities, and success plans with ownership and urgency. • Maintain strong operational discipline across customer engagement, adoption tracking, and account planning activities. • Own customer retention, renewal readiness, and overall account health and maintain Annual Recurring Revenue (ARR) while minimizing churn and account downsizing. • Identify and support upsell, cross-sell, and expansion opportunities aligned to customer business priorities.

• You lead structured onboarding processes with customers • You analyze business models, frameworks, and existing content (e.g., courses, PDFs, processes) • You translate this knowledge into well-designed AI platform architectures • You define structures for sales, marketing & delivery together with the customer • You help implement platforms operationally — up to handover to the customer • You design role prompts, system prompts, and use-case prompts • You develop reusable prompt standards and release them • You review and manage the quality of prompt outputs • You conduct trainings, enablement calls, and demos • You advise on the optimal everyday use of the platform • You identify usage barriers early and proactively counteract them • You support existing customers with regular strategy & status meetings • You detect churn risks early based on usage and engagement • You actively accompany new releases, add-ons, and extensions • You provide structured customer feedback to product development • You support sales & marketing on complex use cases and flagship projects (e.g., case studies, showcases, testimonials) • You maintain and improve Customer Success processes in the CRM • You work on playbooks, automations, and lifecycle workflows • You handle more complex support or architecture questions • You act as an escalation point for technical Customer Success topics.