Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Contribute to Product Strategy: Design and deliver product features for a fast-growing business unit and product portfolio. Collaborate with engineering to execute on strategies that deliver value to our customers. Collaborate with Customers : Build relationships with customers through design programs and product advisory councils. Demo and present to existing and prospective customers. Champion the customer to the rest of the product management, sales and marketing organization to influence product strategy. Drive Cross Company Outcomes: Work cross functionally with other product teams, to deliver joint product features to deliver value to customer across and outside of IT. Win as a Team: Collaborate with a team of dedicated and engaged product managers with a collective goal of serving our customers. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years of software product management, Software Asset Management, or Software Publisher Licensing experience - Demonstrated leadership experience and strategic thinking operating at the scale of a large enterprise software product. - Comfortable with pivoting, learning fast and communicating with impact. - Be comfortable presenting to and communicating with customers - Strong prioritization skills and the discipline to focus on high impact activities - Experience gathering and capturing product requirements and transforming them into a product roadmap - Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions FD21 For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Own the end-to-end product strategy for Bankjoy’s next-generation business banking platform, from vision through execution. • Define and prioritize the product roadmap in close partnership with Engineering, Design, Sales, and Client Success teams. • Translate complex business and technical requirements into clear product specifications and well-defined user stories. • Conduct market research and competitive analysis to stay ahead of industry trends, regulatory changes, and client needs. • Continuously evaluate product performance and adjust priorities to ensure strong delivery and long-term product success. • Lead product discussions related to payment systems including ACH, wire transfers, card networks, and real-time payments. • Ensure compliance with payment regulations and security standards across all product capabilities. • Develop and manage permission and access control frameworks for enterprise platforms. • Work closely with engineering teams to define APIs, data models, and integration patterns. • Ensure compliance and security requirements are embedded into product design from the beginning. • Partner with implementation and engineering teams to resolve complex technical scoping questions and reduce downstream ambiguity. • Provide guidance and mentorship to junior product managers, supporting their development and strengthening team execution. • Serve as a primary product point of contact for clients during product discussions and implementation planning. • Join client calls, lead product conversations, and build trusted relationships with key stakeholders at financial institutions. • Proactively engage clients to gather feedback and validate product direction. • Translate client requirements and feedback into clear product priorities. • Synthesize RFP requirements, client escalations, and sales feedback into actionable roadmap decisions.

• Reporting to the VP of Innovation, the Principal Product Manager is a senior individual contributor responsible for defining product strategy, incubating initial product line, and bringing to market a GenAI Appeals solution in the Provider Revenue Cycle Management (RCM) category. • You will operate with high autonomy, and be the Single Threaded Owner (STO) for development and launch of a new product line within 12 months. • Define and own Proof of Concept (POC) product strategy and product launch to Beta customers. • Lead go-to-market (GTM) motion for New Product Introduction creating cross-functional alignment amongst sales, operations, engineering, finance, and implementation. • Hands-on customer engagement including regular onsite travel supporting product development, sales activities, and implementation. • Product evangelism through tradeshows, webinars, and thought leadership. • Shape product direction through influence with senior business and technology leaders. • Partner with Engineering to develop scalable, repeatable, and value-creating products. • Own products end‑to‑end from discovery through scale and optimization. • Drive prioritization decisions balancing customer value, business impact, and technical risk. • Lead competitive analysis to inform differentiation and positioning. • Define success metrics and use data to guide strategic decisions. • Align product capabilities to revenue opportunities and customer outcomes. • Product practices and delivery.

Role Description The Director of Product - Payments will lead product strategy and execution for payments across multiple vertical platforms and will own a small product team that delivers measurable business outcomes for our client and their customers. - Lead and grow a small product team (2-4 direct reports) of product managers and product owners, providing coaching, career development, performance management, and hiring support. - Own the payments product strategy and roadmap across multiple platform integrations, aligning team priorities with company objectives and revenue targets. - Manage cross-functional programs that include support, implementation, sales, marketing, engineering, product operations, business operations, and design to coordinate successful product rollouts and integrations. - Build and maintain strong relationships with customers and partners to identify needs, validate product direction, and prioritize features that save time and improve profitability. - Use quantitative customer behavior metrics, qualitative research, and competitive benchmarks to validate hypotheses, measure results, and iterate rapidly. - Conduct market and payments-industry research to identify new product opportunities, pricing models, and potential revenue streams (card processing, ACH, alternative payments). - Own communications about product initiatives: motivate internal stakeholders, explain expected learnings, and demonstrate how work ties to overall strategy. - Partner with Product Operations to ensure smooth, transparent rollouts and to operationalize best practices for release, monitoring, and adoption. - Hold third-party vendors and partners accountable to delivery and contractual objectives; manage vendor relationships and escalations when needed. - Define success metrics, predict and measure financial impact of product changes, and report progress and outcomes to senior leadership. Qualifications - 8+ years of product management experience in B2B SaaS, with at least 2 years in a people-management or lead role. - Deep knowledge of card payment processing; experience with ACH and alternative payment methods preferred. - Demonstrated experience managing cross-functional programs and dependencies across product, engineering, design, sales, and customer success. - Experience managing and holding third-party vendors accountable to meet objectives and SLAs. - Strong analytical skills: able to build financial models, predict impact, measure outcomes, and present clear ROI cases. - Excellent communication and stakeholder-management skills; comfortable navigating hard conversations and building consensus across senior audiences. - Resourceful problem-solver with strong user empathy and data-driven decision-making. - Familiarity with Agile/Scrum delivery, including writing actionable user stories and prioritizing backlog trade-offs. Requirements - Experience scaling payments products across multiple vertical SaaS platforms or embedded payments environments. - Experience with modern payments stacks (tokenization, gateways, processors, ISO/MSP relationships).