Role Description The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Responsibilities - Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service. - Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments. - Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks, and consistently delivering outstanding results. - Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity. - When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement. - Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution. - Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects. - Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team. - Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards. - Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions. - Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description. Qualifications - Minimum 2 years with a previous construction trade. - Advance knowledge of electricity (high and/or low voltage). - Hands-on/field experience from previous work experience. - Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.). - Ability to identify and use common low voltage cabling. - Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing. - Ability to read architectural drawings. - Team management/supervisor experience. - Previous experience completing projects within scope. - Previous experience with service ticketing processes. - Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems. - Excellent communication skills. - Must have valid US Driver’s license. Benefits - Paid Time Off (PTO). - Volunteer Paid Time Off (VTO). - 100% employer paid family health insurance premium. - 100% employer paid disability insurance. - 100% employer paid dental & vision insurance. - 401k with Safe Harbor contributions from company annually. - Profit sharing opportunities. - Bonus programs.

• Responsible for customer satisfaction in all aspects of the job. • Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”. • Manage a customer account in its entirety and determine where additional value can be provided. • Build and grow strong customer relationships while contributing to individual and district revenue success. • Support field service maintenance agreement growth through monthly recurring billing. • Achieve visibility and accountability, with expected year-over-year growth target of 8–10%.

• Perform independent work at cement plants and similar industries worldwide • Commission, maintain, upgrade, and troubleshoot feeding and dosing equipment • Conduct customer training at site or in our workshop • Perform assembly checks, calibration, and final approval of equipment • Provide remote support and engage with customers to identify potential sales leads and new opportunities

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.