• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations. • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude. • Perform necessary administrative paperwork in a complete and accurate manner. • Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment. • Travel requirement is 90-100% within the service area, including international travel as needed. • Other duties as required.

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations • Demonstrate customer service skills and knowledge with a high level of passion and dedication • Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude • Perform necessary administrative paperwork in a complete and accurate manner • Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment • Travel requirement is 90-100% within the service area, including international travel as needed.

Role Description A manufacturer of industrial processing equipment is looking to add a Field Service Technician to support customers across the western United States. This is a hands-on, travel-heavy role focused on maintaining, troubleshooting, and optimizing complex machinery in live production environments. You’ll operate as the on-site technical expert—bridging engineering knowledge with real-world execution—while building strong relationships with plant personnel and identifying opportunities for additional support and services. What You’ll Be Responsible For - Serve as the primary technical resource at customer sites, supporting installation, maintenance, troubleshooting, and optimization of industrial equipment - Lead or guide field crews during shutdowns, turnarounds, and repair activities to ensure safe and efficient execution - Diagnose mechanical and/or controls-related issues and implement practical solutions to minimize downtime - Maintain ownership of project performance, including safety, quality, schedule, and overall efficiency - Document completed work, including detailed service reports and recommendations for future improvements - Partner with internal teams to scope service work, contribute to proposals, and help secure follow-on opportunities - Build strong working relationships with customers to understand their operations and identify ways to improve equipment performance - Provide technical support remotely when not on-site, including occasional off-hours support as needed - Manage travel schedule and workload to meet service demand and internal utilization expectations Qualifications - Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field - At least 2+ years of experience working with industrial equipment, manufacturing systems, or material handling machinery - Strong troubleshooting skills across mechanical systems (controls experience is a plus) - Experience in industries like wallboard, pulp & paper, or similar continuous-process manufacturing is a plus - Ability to work independently in the field with minimal supervision - Solid communication skills and the ability to interact directly with customers in a professional, solutions-oriented manner Requirements - Remote role based in the Western U.S. - High travel requirement to customer sites (majority of the role is field-based) - Exposure to a wide range of industrial environments and equipment types - Opportunity to grow into more advanced technical or leadership responsibilities over time