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Empower

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Experience Design Operations Manager

Product DesignerProduct DesignerFull TimeRemoteLeadTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$119.7K - $173.6K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Experience Design Operations Manager

Empower

• Lead enterprise-scale programs and transformation initiatives from planning through delivery • Drive achievement of milestones, OKRs, and Plan of Record commitments across cross-functional teams • Develop and maintain transformation roadmaps with clear dependencies, timelines, and success measures • Partner with Product, Engineering, Design, Marketing, Operations, and PMO teams to align priorities and execution plans • Facilitate governance activities including steering committees, executive reviews, and stage-gate meetings • Monitor program health, delivery timelines, risks, and dependencies while supporting proactive issue resolution • Identify and implement process improvements that enhance collaboration, delivery efficiency, and operational consistency • Support adoption of Agile, hybrid, and waterfall delivery practices based on business and regulatory needs • Prepare executive-level reporting and translate delivery insights into actionable recommendations • Coach team members and cross-functional partners on delivery practices, stakeholder engagement, and program execution

Job Requirements

  • Bachelor’s degree in Business Administration, Operations, Engineering, Information Systems, or related field; or equivalent experience
  • 7+ years of project or program management experience in a matrixed, fast-paced, or regulated environment
  • Experience managing cross-functional programs across Product, Engineering, Design, Marketing, or Operations teams
  • Strong understanding of program governance, dependency management, and delivery planning
  • Experience applying Agile, hybrid, or waterfall methodologies across complex initiatives
  • Strong analytical, organizational, and problem-solving skills
  • Excellent communication and stakeholder partnership skills across all organizational levels
  • Experience using project, portfolio, or workflow management tools such as Jira, Workfront, Figma, or similar platforms
  • Ability to balance multiple priorities while supporting predictable delivery outcomes
  • Experience preparing executive-ready updates, reporting, and presentations

Benefits

  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

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Founded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards

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