Role Description We are seeking a highly analytical and commercially minded Payments Partnerships Specialist to support the growth, optimisation, and resilience of our global payments ecosystem. This role sits at the intersection of Payments, Product, Treasury — responsible for driving payment partner strategy, supporting integrations, solving complex payment flow challenges, and optimising provider performance across fiat rails. The ideal candidate combines traditional Business Analyst capabilities with deep domain expertise in payment partnerships, integrations, and ecosystem optimisation. Your mission will be: - Payment Partnerships Strategy & Provider Management - Manage and strengthen relationships with banking partners, payment providers, and strategic payment vendors. - Support the evaluation, selection, and implementation of new payment partners aligned to business and geographic expansion strategy. - Conduct structured provider comparison analyses covering pricing, settlement performance, regulatory exposure, integration complexity, risk controls, and product capabilities. - Assist in negotiating commercial terms. - Build business cases and motivation documents for new payment partnerships and product opportunities. - Payment Integrations & Business Analysis - Act as Business Analyst for payment integrations — translating business requirements into scalable payment solutions and functional specifications. - Partner with Product and Engineering teams to support delivery of payment methods, provider integrations, and enhancements to payment infrastructure. - Map current and future-state payment processes, identify gaps, and recommend optimisation opportunities. - Produce business requirements documents, process flows, integration requirements, user stories, and solution documentation. - Support UAT, implementation validation, and post-launch performance monitoring of payment integrations. - Drive problem-solving initiatives where payments partnerships or products can address business challenges or customer pain points. - Provider KYB & Regulatory Remediation Management - Own and manage annual and ad hoc Know Your Business (KYB) reviews across payment providers and banking partners in collaboration with Payment team leaders. - Coordinate documentation and remediation requirements across Legal, Compliance, Finance, and external providers. - Monitor remediation timelines and proactively identify risks across the payments partner ecosystem. - Support governance and control frameworks relating to third-party provider oversight. - Institutional Payment Flow Solutioning - Partner with Institutional, Treasury, Product, and Operations teams to design and optimise scalable payment flows for high-value deposits, withdrawals, settlements, and fiat on/off ramps. - Analyse bottlenecks in institutional collections and disbursements and develop tailored solutions leveraging local rails, correspondent banking, and alternative providers. - Document payment operational controls, and risk mitigation frameworks. - Support solution design for global settlement needs and institutional payment requirements. - Cross-Border Payments Optimisation - Support optimisation of global collections and payout corridors across jurisdictions. - Analyse FX costs, settlement times, liquidity considerations, and routing dependencies. - Develop contingency strategies to improve resilience and reduce dependency risks. - Partner with Treasury on liquidity and prefunding considerations linked to payment operations. - Evaluate new cross-border solutions that improve efficiency, cost, and customer outcomes. - Cost, Revenue & Payments Performance Optimisation - Build financial models to assess provider economics, Total Processing Cost (TPC), and revenue impacts in collaboration with the Business Optimization Team in Payments. - Identify opportunities to optimize payment costs while improving customer experience and provider performance. - Support monthly and ad hoc payments performance reporting, trend analysis, and strategic recommendations. - Use data-driven analysis to support payment product decisions and partner performance management. - Assess interest rates and earnings on payment partner accounts; formulate strategies for additional gains in collaboration with Operations and Treasury. - New Provider Onboarding & Go-Live Readiness - Manage end-to-end onboarding and pre-onboarding processes for new providers and vendors. - Coordinate cross-functional sign-offs across Legal, Compliance, Risk, Finance, Engineering, and Operations. - Track onboarding timelines, contractual execution, compliance checks, and technical readiness. - Ensure go-live readiness including reconciliation controls, reporting, operational monitoring, and risk logging. - Support successful launch and early-life performance stabilisation of new integrations and partnerships. Qualifications - Proven experience in payments, fintech, banking, or payment partnerships roles. - Strong understanding of payment rails, both local and international payment rails and bank processes (EFT, Bank transfers, Cards, E-wallets, MoMo, etc.). - Basic understanding of payment APIs, settlement processes, and technical integration lifecycles. - Experience producing BRDs, process flows, user stories, and functional specs; facilitating workshops; and supporting UAT and go-live validation. - Track record of evaluating payment providers, integration models, and commercial structures. - Strong analytical skills including cost/revenue impact assessments and TPC modelling. - Working knowledge of payment risk, KYB/KYC, AML, and regulatory considerations across multiple jurisdictions. - Demonstrated ability to work across Product, Engineering, Treasury, Risk, and Compliance teams. - Excellent stakeholder management and problem-solving skills; able to convey complex payment concepts clearly to technical and non-technical audiences. Benefits - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Plus the option to buy and sell up to 5 days leave. - Improve body and mind, with excellent private medical insurance. - Access to Learnably and our additional learning platforms for your personal and professional development. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - Annual Inspiration Day in addition to your annual leave which increases based on your length of service! - A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. - Free lunch and snacks. - 0 fees up to a certain amount with Luno from the day you start (Offer only available on Luno Instant Buy, not Luno Exchange). Company Description Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

Role Description Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Westgate Resorts is hiring Vacation Specialists to join our fast‑paced VOA Customer Service team. This role offers paid training, performance incentives, and long‑term career growth with one of the nation’s largest hospitality companies. As a Vacation Specialist, you’ll be the first point of contact for Vacation Traveler Package owners. You’ll assist with reservations, upgrades, travel protection, and account resolution while delivering a positive, professional guest experience on every interaction. This role is ideal for candidates with customer service, hospitality, call center, or sales experience who thrive in a metrics‑driven environment and enjoy helping guests plan memorable vacations. What You’ll Do - Handle mostly outbound and some inbound calls with Vacation Traveler Package owners - Assist guests with booking reservations, upgrades, and travel protection - Address delinquent balances while following Fair Debt Collection Practices Act (FDCPA) standards - Work with trial owners to ensure satisfaction and reduce cancellations - Meet or exceed daily performance metrics and quality standards - Accurately document interactions using multiple internal systems - Collaborate with team members and assist with additional duties as needed Qualifications - High school diploma or GED required - 6 months–1 year of customer service experience required - Call center, hospitality, sales, or timeshare experience is a plus - Strong communication, listening, and problem‑solving skills - Ability to multitask in a fast‑paced, performance‑driven environment - Comfortable handling objections and sensitive conversations professionally - Bilingual English/Spanish is a plus (additional pay available) - Portuguese language skills are also a plus - Must pass a background check and drug screening Requirements - Next Class Starts: June 18 - Earn $16.00/Hour During Training - Training Duration: 5 Weeks Total (3 Weeks Classroom Training + 2 Weeks Nesting) - Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM - Location: Onsite in Ocoee, FL - Work Schedule After Training: Monday - Friday: 11:30 AM – 8:00 PM (Fully remote) - Shift differentials apply, including 10% evening and $0.50 language differential Benefits - Comprehensive Health Benefits – Medical, Dental, and Vision Coverage - Paid Time Off – Vacation, Sick, and Personal Time to Recharge - Paid Holidays - 401(k) with Generous Company Match to Support Your Future - Daily Pay – Access Your Earnings When You Need Them - Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance - Wellness Programs to Support Your Well-Being - Flexible Spending Accounts (FSA) - Tuition Assistance to Help You Grow Your Career - Military Leave - Employee Assistance Program (EAP) – Support When You Need It Most - Life, Disability, Accident, Critical Illness, and Hospital Insurance - Pet Insurance for Your Furry Family Members - Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More - Low-Cost Gym Membership - NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents - Career Growth and Advancement Opportunities - Community Involvement – Give Back and Make an Impact

• This position is responsible for researching and resolving overdue client invoice issues. • Ensure timely and accurate billing processes, and maintain the integrity of all invoicing activities. • Review billing discrepancies and validate charges against contracts. • Coordinate with internal teams to correct billing errors. • Foster positive client relationships during collections and billing discussions. • Proactively monitor accounts and keep outstanding receivables balance to a minimum. • Act as the main point of contact for addressing inquiries related to overdue receivables. • Prepare and provide outstanding balance statements for clients. • Monitor for process or billing issues, document findings, and escalate concerns. • Perform regular follow-up on all overdue receivables to support timely collections. • Collaborate with internal teams to support existing collections efforts. • Create and issue invoices in accordance with established company practices.

Title: OneSource Support Specialist (EST) Location: US Job Description: locations US time type Full time job requisition id R-252738 This is a fully remote role based in the United States. Ideal candidate will reside within the time zone of the support territory, though all qualified candidates will be considered. The hours for this role would be 8:30AM - 5PM EST. Role may require up to 10% travel to existing Alexion sites. Travel needs may be higher during new hire trainings and refresher trainings. This is what you will do: The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the primary point of contact to patients and caregivers throughout their treatment journey from initial onboarding of product through long-term customized treatment adherence support. OneSource Support Specialist provide disease state education, treatment support through community connections, and access support for patients with rare and ultra-rare diseases. OneSource Support Specialist ensure patient treatment compliance and provide resolutions to non-clinical treatment issues for patients through communication and collaboration with both internal cross-functional partners and external stakeholders. You will be responsible for: • Providing exceptional initial onboarding experience and long term adherence support • Share materials on the disease, diagnosis, community resources and treatment support • Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources • Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support • Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed • Inform patient of financial support eligibility based on available programs • Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate • Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues • Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease • Assist patients in receiving required vaccinations either through Alexion or other vaccination locations • Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status • Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool • Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use • Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues • Communicate with HCPs to confirm required/requested support or obtain missing information • Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly • Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support • Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs • Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another • Provide emotional support for patients and caregivers on continued administration of Alexion products Will also be crucial to: • Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Patient Education Managers, Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, Medical Accounts, Access Specialists, Specialty Pharmacies, Site of Care staff, and office coordinators • Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner • Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience • Participate in any role appropriate cross functional collaboration work (e.g.Hypercare calls, regional cross functional meetings, One Alexion meetings) • Participate in other project work as needed You will need to have: • Associates Degree is required • Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) • Well-developed, effective communication, collaboration and problem-solving skills, as well as data entry/computer literacy skills • Ability to work independently, be goal-directed and have strong organizational skills • Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance/training of job-related skills/activities • Must be willing to adjust work schedules in response to department needs. • The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, email, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. We would prefer for you to have: • BA/BS Degree is preferred; patient contact center or patient support program experience is a plus • Excellence at communicating over the phone and handling phone systems and/or experience in a call recorded environment • Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry • Rare disease experience a plus • Deep understanding of insurance coverage and reimbursement processes • Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies • Experience dedicated to assisting patients/caregivers • Demonstrated success working within high performing cross-functional teams • Strong empathetic, communication and listening skills • Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy • Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment • Demonstrates initiative, teamwork, and accountability The annual base salary for this position ranges from $86,663 -$129,950. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.