Westgate Resorts

Title: Vacation Specialist Location: Ocoee, FL 34761, USA Employees work in a hybrid modeTraining on-site then fully remote - temprop="employmentType">Full-time - Property: 43203-WG Ocoee Call Ctr - Career Site Category: Call Center - Compensation: USD 16 - USD 16 - hourly Company Description Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Job Description Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Westgate Resorts is hiring Vacation Specialists to join our fast‑paced VOA Customer Service team. This role offers paid training, performance incentives, and long‑term career growth with one of the nation’s largest hospitality companies. Next Class Starts: June 18 Earn $16.00/Hour During Training Training Details - Training Duration: 5 Weeks Total (3 Weeks Classroom Training + 2 Weeks Nesting) - Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM - Location: Onsite in Ocoee, FL Work Schedule After Training: - Monday - Friday : 11:30 AM – 8:00 PM Location: Fully remote Shift differentials apply, including 10% evening and $0.50 language differential. As a Vacation Specialist, you’ll be the first point of contact for Vacation Traveler Package owners. You’ll assist with reservations, upgrades, travel protection, and account resolution while delivering a positive, professional guest experience on every interaction. This role is ideal for candidates with customer service, hospitality, call center, or sales experience who thrive in a metrics‑driven environment and enjoy helping guests plan memorable vacations. What You’ll Do - Handle mostly outbound and some inbound calls with Vacation Traveler Package owners - Assist guests with booking reservations, upgrades, and travel protection - Address delinquent balances while following Fair Debt Collection Practices Act (FDCPA) standards - Work with trial owners to ensure satisfaction and reduce cancellations - Meet or exceed daily performance metrics and quality standards - Accurately document interactions using multiple internal systems - Collaborate with team members and assist with additional duties as needed Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions What You’ll Bring - High school diploma or GED required - 6 months–1 year of customer service experience required - Call center, hospitality, sales, or timeshare experience is a plus - Strong communication, listening, and problem‑solving skills - Ability to multitask in a fast‑paced, performance‑driven environment - Comfortable handling objections and sensitive conversations professionally - Bilingual English/Spanish is a plus (additional pay available) - Portuguese language skills are also a plus - Must pass a background check and drug screening Additional Information Why Westgate? - Comprehensive Health Benefits – Medical, Dental, and Vision Coverage - Paid Time Off – Vacation, Sick, and Personal Time to Recharge - Paid Holidays - 401(k) with Generous Company Match to Support Your Future - Daily Pay – Access Your Earnings When You Need Them - Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance - Wellness Programs to Support Your Well-Being - Flexible Spending Accounts (FSA) - Tuition Assistance to Help You Grow Your Career - Military Leave - Employee Assistance Program (EAP) – Support When You Need It Most - Life, Disability, Accident, Critical Illness, and Hospital Insurance - Pet Insurance for Your Furry Family Members - Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More - Low-Cost Gym Membership - NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents - Career Growth and Advancement Opportunities - Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Role Description Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Westgate Resorts is hiring Vacation Specialists to join our fast‑paced VOA Customer Service team. This role offers paid training, performance incentives, and long‑term career growth with one of the nation’s largest hospitality companies. As a Vacation Specialist, you’ll be the first point of contact for Vacation Traveler Package owners. You’ll assist with reservations, upgrades, travel protection, and account resolution while delivering a positive, professional guest experience on every interaction. This role is ideal for candidates with customer service, hospitality, call center, or sales experience who thrive in a metrics‑driven environment and enjoy helping guests plan memorable vacations. What You’ll Do - Handle mostly outbound and some inbound calls with Vacation Traveler Package owners - Assist guests with booking reservations, upgrades, and travel protection - Address delinquent balances while following Fair Debt Collection Practices Act (FDCPA) standards - Work with trial owners to ensure satisfaction and reduce cancellations - Meet or exceed daily performance metrics and quality standards - Accurately document interactions using multiple internal systems - Collaborate with team members and assist with additional duties as needed Qualifications - High school diploma or GED required - 6 months–1 year of customer service experience required - Call center, hospitality, sales, or timeshare experience is a plus - Strong communication, listening, and problem‑solving skills - Ability to multitask in a fast‑paced, performance‑driven environment - Comfortable handling objections and sensitive conversations professionally - Bilingual English/Spanish is a plus (additional pay available) - Portuguese language skills are also a plus - Must pass a background check and drug screening Requirements - Next Class Starts: June 18 - Earn $16.00/Hour During Training - Training Duration: 5 Weeks Total (3 Weeks Classroom Training + 2 Weeks Nesting) - Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM - Location: Onsite in Ocoee, FL - Work Schedule After Training: Monday - Friday: 11:30 AM – 8:00 PM (Fully remote) - Shift differentials apply, including 10% evening and $0.50 language differential Benefits - Comprehensive Health Benefits – Medical, Dental, and Vision Coverage - Paid Time Off – Vacation, Sick, and Personal Time to Recharge - Paid Holidays - 401(k) with Generous Company Match to Support Your Future - Daily Pay – Access Your Earnings When You Need Them - Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance - Wellness Programs to Support Your Well-Being - Flexible Spending Accounts (FSA) - Tuition Assistance to Help You Grow Your Career - Military Leave - Employee Assistance Program (EAP) – Support When You Need It Most - Life, Disability, Accident, Critical Illness, and Hospital Insurance - Pet Insurance for Your Furry Family Members - Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More - Low-Cost Gym Membership - NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents - Career Growth and Advancement Opportunities - Community Involvement – Give Back and Make an Impact

Company Description Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description As a Virtual Sales Agent IC you will create revenue for the company by engaging Nonowners via 90-minute virtual tour (video conference) to create opportunity to sell timeshare week(s) to prospects. The ideal candidate is a self-starter with strong communication skills, a customer-focused mindset, and the ability to meet or exceed sales targets in a fast-paced environment. Additionally, the person must possess and adhere to the following core company values: Integrity, Passion and Work Ethic. What You Will Do: - Engage prospects who have stayed at a Westgate location resort (i.e. renters, exchangers, owner referrals who toured and did not buy or did not tour) and VOA members (Used & Expired) via video conference to present a 90-minute timeshare sales presentation. - Proficiency with CRM systems and virtual communication tools (e.g., Zoom, Slack, Salesforce) - Build and maintain strong relationships first time buyers. - Track sales activities, customer interactions, and follow-up communications in CRM software. - Meet or exceed monthly and quarterly sales targets. - Maintain a minimum 90-day average net volume of $33,000. - Follow up with First Time Buyers. - Stay updated on product knowledge and industry trends. - Take a minimum of Two (2) virtual tours per day. Qualifications To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. What You Will Bring: - Proven experience in sales (virtual sales experience is a plus - Strong communication, negotiation, and interpersonal skills - Proficient with CRM tools and online sales platforms - Self-motivated, with the ability to work independently and manage time effectively. - Comfortable with video calls and other virtual communication tools - Ability to thrive in a fast-paced, goal-oriented environment. - High School diploma or general education degree (GED); or one to three months related experience and/or training; or three to six months related experience and/or training or equivalent combination of education and experience. - At least three to six months 6 months of Timeshare or other Sales related experience. - Florida Real Estate License Additional Information Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. - Property: 47627-WR Telesales VirtualPrvw - Career Site Category: Call Center - Compensation: USD 0.01 - USD 0.01 - hourly

Title: Reservations Specialist Location: Ocoee United States Job Description: Company Description Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Job Description On-site training beginning May14th for 90 days, then hybrid/remote Starting at $16/hr ($16.50 for bilingual Spanish) + commission + shift differentials + $100 bonus after successful completion of training and nesting (including meeting required metrics) Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations? As an Owner Services Reservations Specialist, you'll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call. This role offers paid training, performance incentives, and long-term career growth with one of the nation's largest hospitality companies. After your first 90 days on-site, you'll have the flexibility to work from home! Class & Training Details Next class starts: May 14th Training is 4 weeks, followed by 2 weeks of reverse shadowing & nesting Training/Nesting Schedule: Monday-Friday 9:00 AM-5:30 PM (in office) Attendance Requirement: No time off permitted during the first 90 days Schedule After Training & Nesting: 11:30 AM-8:00 PM with Split days off: 1 weekday + 1 weekend day or 2 days off during the week and work both Saturday and Sunday. What You'll Do - Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound) - Assist owners with booking, modifying, and canceling reservations - Educate owners on timeshare usage rights and account status - Process external exchange requests through a third-party partner - Offer and explain Vacation Guard Travel Protection - Maintain accurate documentation and meet quality/performance expectations - Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint - Call volume expectations: - 30-35 calls/day average - 40-50 calls/day during peak periods - From late October through early January, Overtime of approximately 4-8 hours per week may be required. Qualifications What You'll Bring - High school diploma or GED required - 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!) - Strong communication, listening, and multitasking skills - Comfortable working in a fast-paced, metrics-driven environment - Must be able to work weekends and holidays as needed - Must pass a background check and drug screening - Bilingual English/Spanish is a HUGE plus (additional pay available!) Additionally, the person must possess and adhere to the following core values: - Integrity - Passion - Work Ethic Additional Information Why Westgate? - Comprehensive health benefits - medical, dental and vision - Paid Time Off (PTO) - vacation, sick, and personal - Paid Holidays - 401K with generous company match - Get access to your pay as you need it with our Daily Pay benefit - Family benefits including pregnancy, and parental leave and adoption assistance - Wellness Programs - Flexible Spending Accounts - Tuition Assistance - Military Leave - Employee Assistance Program (EAP) - Life, Disability, Accident, Critical Illness & Hospital Insurance - Pet Insurance - Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) - Advancement & development opportunities - Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.

Title: Spa Receptionist - Part Time Location: Orlando United States Part-time Property: 45203-WG Lakes Resort and Spa Career Site Category: Spa & Wellness Compensation: from USD 16 - hourly Job Description: Company Description The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description The Spa Receptionist serves as the first point of contact for guests, providing a warm and welcoming experience. This role is responsible for managing front desk operations, scheduling appointments, processing payments, and ensuring smooth communication between guests and service providers. The Spa Receptionist supports the overall guest experience by maintaining a clean, organized, and calming reception area. - Greet guests promptly and warmly as they arrive. - Recommend and advise a variety of salon packages and spa treatments. - Answer phone calls, respond to inquiries, and provide information about spa services, pricing, and availability. - Maintain a clean and inviting lobby and reception area. - Manage daily opening and closing procedures for the front desk according to Standard Operating Procedures. - Accurately book, change, and cancel spa appointments. - Maintain a Spa Desk Bank. - Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available.. - Handle guests' questions and concerns professionally and courteously. - Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction. - Maintain a positive attitude and contribute toward a quality work environment. - Communicate to management all occurrences involving staff or guests in the spa that require attention. - Ensure confidentiality of guest information and uphold all spa policies. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be detail-oriented and have the ability to multitask. - Ability to be efficient and productive in a fast-paced environment. - Must have enthusiasm and possess excellent customer service skills. - Must possess basic math and money handling skills. - Enjoy working with people and have a friendly, outgoing personality. - Excellent communication, listening, and computer skills - Must be a team player. Additional Information Why Westgate? - Get access to your pay as you need it with our Daily Pay benefit - Wellness Programs - Fun, family culture - Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) - Advancement & development opportunities - Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.