• Manage the relationship with existing accounts • Responsible for managing a book of business for existing accounts and generating revenue • Create demand for the organization's products and services • Build and maintain effective long-term relationships with a defined customer base • Conduct regular status and strategy meetings with customers to understand their needs • Coordinate sales forecasts with the internal team

The Client Relationship Manager III is a strategic, client-facing role responsible for optimizing commercial fleet operations for national clients. This position supports the department's core objective of driving client growth and retention through strong operational partnerships. Leveraging fleet industry expertise, leadership, data analysis, financial acumen, and technology, the Client Relationship Manager III ensures internal operations are aligned with client success while delivering a high-touch, white-glove service experience. Key Responsibilities - Serve as the primary point of contact for assigned national clients, ensuring strong relationships, client satisfaction, and long-term retention. - Deliver high-touch, white-glove service with a strong operational focus to consistently meet and exceed client expectations. - Develop, implement, and maintain client programs, services, standard operating procedures (SOPs), and operational best practices. - Act as a subject matter expert in operations, collaborating cross-functionally with internal teams to effectively address client needs. - Lead client and cross-functional calls, providing clear communication, operational updates, and alignment on priorities. - Proactively communicate operational status updates, service enhancements, and product improvements to clients. - Coordinate and manage resolution of critical client issues, ensuring transparency and communication from issue discovery through remediation. - Monitor customer satisfaction levels and identify service deficiencies, process gaps, and operational risks. - Review existing processes and provide recommendations to improve efficiency, effectiveness, and overall client experience. - Ensure adherence to established procedural controls, performance metrics, and reporting standards. Qualifications - Strong operational expertise with the ability to serve as a trusted advisor to clients. - Demonstrated leadership skills, including the ability to lead client-facing discussions and cross-functional teams. - Proven ability to manage complex client relationships and deliver high levels of customer satisfaction. - Experience developing and maintaining programs, processes, and SOPs within an operational environment. - Strong problem-solving skills with the ability to quickly and effectively resolve client issues. - Excellent communication skills, with a proactive and transparent approach to client engagement. - Ability to analyze operational performance, identify gaps, and recommend process improvements. - Experience working with data, financial considerations, and technology to support operational and client success. USD 67,100.00 - 100,700.00 per year Compensation: Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

• Develop and expand executive relationships across North American credit unions and financial institutions • Identify and qualify digital transformation opportunities • Build and manage a healthy pipeline of strategic opportunities • Lead consultative sales conversations with executives, CIOs, CTOs, digital leaders, and transformation teams • Position AEQ as a trusted advisor and strategic partner • Build relationships across the digital banking ecosystem, including platform providers, partners, associations, and industry groups • Represent AEQ at conferences, executive events, webinars, and industry forums • Help shape thought leadership around digital banking modernization, member experience, AI and automation, and the future of credit unions.

• Active acquisition of new customers – in person, by phone and digitally • Conduct targeted needs analyses to identify customer potential • Professional contract negotiations in the area of services and energy supply • Independent planning and execution of customer appointments • Maintenance and sustainable development of existing customer relationships • Regular customer visits and expansion of the customer base with customer-focused solutions