The World’s Leading Blockchain Ecosystem and Digital Asset Exchange
Customer Service Representative, Danish & English
Location
Portugal
Posted
22 days ago
Salary
0
Seniority
Junior
Job Description
Customer Service Representative, Danish & English
Binance
• Handle high volumes of live chat and support tickets across assigned language queues • Identify and evaluate customers' needs to deliver satisfaction and timely resolution • Provide accurate, valid, and comprehensive information on platform features, products, and processes • Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution • Follow communication procedures, guidelines, and policies • Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools • Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed • Go the extra mile to engage customers and deliver a best-in-class experience**Perform other tasks as assigned by team leaders
Job Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong IT proficiency and ability to handle moderately technical customer queries
- Exceptional written communication skills and active listening ability
- Ability to multi-task, prioritize, and manage time effectively
- Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
- Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
- Knowledge of the cryptocurrency/blockchain field is a strong advantage
- Fluent in English and Danish
- Willing to work weekends and irregular hours which will include night shifts
Benefits
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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