• Own and develop our platform infrastructure strategy. • Be directly involved in deciding what we work on and how we work on it. • Make principled build vs. buy assessments and advocate for the right tools. • Create and maintain comprehensive internal documentation and decision records for systems and processes.

Role Description The Azure Cloud Engineer II is responsible for delivering proactive, secure, and standardized operational support for customer environments within iT1’s 24x7x365 Managed Services Division. This role administers, monitors, maintains, and optimizes Microsoft Azure, Microsoft 365, and hybrid infrastructure services with a strong focus on availability, security, automation, performance, resilience, and customer outcomes. The Azure Cloud Engineer II serves as an escalation resource for complex incidents, drives operational improvements, and helps ensure customer environments are governed by documented policies, procedures, and best practices. - Deliver high-quality operational support for managed Azure, Microsoft 365, and hybrid environments using standardized processes, service delivery best practices, and customer-specific runbooks. - Provide advanced technical support for escalated incidents, service requests, and problems while driving timely resolution, root cause analysis, and permanent corrective actions. - Proactively monitor the health, availability, capacity, and performance of cloud infrastructure and services, identifying and resolving issues before they create business impact. - Administer and support Azure resources including virtual machines, Azure Virtual Desktop, storage, backup, site recovery, networking, identity, and related platform services. - Support Microsoft 365 and security-related services including Microsoft Entra ID, Conditional Access, multifactor authentication, role-based access control, endpoint management, and related administrative controls. - Implement and maintain monitoring, alerting, patching, backup, recovery, and maintenance processes to improve service reliability, operational maturity, and cyber resilience. - Contribute to automation and standardization efforts through scripting, templates, repeatable procedures, and operational runbooks to improve consistency and efficiency. - Partner with internal security, service desk, and engineering teams to support vulnerability remediation, security controls, compliance-aligned practices, and change execution. - Maintain accurate technical documentation for customer environments, procedures, standards, and support models to ensure service consistency and knowledge transfer. - Assist with cloud deployments, environment optimization, and lifecycle management activities using approved architectural standards and operational best practices. - Identify opportunities to improve security posture, operational efficiency, service performance, and cost optimization across managed customer environments. - Communicate effectively with clients and internal stakeholders, translating technical issues and recommendations into clear, actionable guidance aligned to business needs. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a related field required; or equivalent combination of education and relevant work experience. - 5+ years of experience administering and supporting Microsoft Azure in production environments, preferably within a managed services or multi-customer support model. - Demonstrated experience with Azure infrastructure, networking, compute, storage, backup, disaster recovery, and identity services. - Working knowledge of Microsoft 365 administration and security capabilities, including Microsoft Entra ID, Conditional Access, multifactor authentication, and role-based access control. - Experience with monitoring and operational tooling such as Azure Monitor, Log Analytics, alerting platforms, and service management systems. - Experience supporting endpoint, security, and cloud operations technologies such as Intune, Microsoft Defender, Defender for Cloud, or Microsoft Sentinel is preferred. - Knowledge of IT service management practices, including incident, problem, change, and request management. - Ability to document environments, processes, standards, and technical procedures with a high degree of accuracy and consistency. - Experience with scripting or automation using PowerShell, Azure CLI, or similar tools; familiarity with infrastructure as code concepts such as Bicep, ARM, or Terraform is a plus. - Ability to assess existing environments, identify risks or improvement opportunities, and make sound recommendations related to availability, security, performance, and cost optimization. - Strong client-facing communication skills with the ability to build trust, explain technical concepts clearly, and align recommendations to the needs of technical and non-technical audiences. - Ability to manage priorities, execute assigned deliverables with limited oversight, and contribute effectively in a fast-paced, 24x7 managed services environment. Requirements - Preferred Certifications: - Microsoft Certified: Azure Administrator Associate (AZ-104) - Microsoft Certified: Azure Solutions Architect Expert (AZ-305) - Microsoft Certified: Azure Security Engineer Associate (AZ-500) - Microsoft Certified: Azure Network Engineer Associate (AZ-700) - Microsoft 365 Certified: Administrator Expert (MS-102) - Microsoft Certified: Identity and Access Administrator Associate - Microsoft Certified: Endpoint Administrator Associate (MD-102) - Microsoft Certified: Security Operations Analyst Associate (SC-200) Benefits - Medical, dental, and vision benefits with highly subsidized premiums - Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off - 401(k) Plan with employer match - Onsite Fitness Center - Onsite Monthly Massages

• Operate and improve production infrastructure with a focus on reliability, security, performance, and cost efficiency. • Define, measure, and improve reliability using SLIs, SLOs, SLAs, error budgets, and DORA metrics. • Build and improve monitoring, alerting, dashboards, logging, and incident response processes. • Participate in incident management, root cause analysis, postmortems, and follow-up remediation. • Automate infrastructure and operational workflows using modern IaC and scripting tools. • Work closely with engineering teams to improve service reliability, deployment quality, and operational readiness. • Turn ambiguous infrastructure, reliability, and operational problems into clear, scalable, and measurable solutions. • Engage with backend codebases through code reviews, pull requests, and occasional feature or tooling work to build shared context with product engineering teams.

Platform Engineering Manager – Infrastructure as Code (Hybrid Environment) remote type Fully Remote locations USA - IL (Remote) time type Full time job requisition id R30422 At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description We are seeking a Platform Engineering Manager to lead the design and evolution of our Infrastructure as Code (IaC) and automation capabilities across a hybrid environment that includes on-premise platforms. This role will focus on enabling engineering teams through scalable, secure, and automated infrastructure solutions, while supporting the modernization of legacy environments. The ideal candidate brings strong and proven automation experience, combined with the ability to operate within a large, regulated enterprise and partner effectively across infrastructure, security, and network teams. This role leads the transformation of infrastructure through automation and Infrastructure as Code, enabling scalable, secure, and hybrid platforms that support enterprise modernization in a regulated environment. Work Environment This role operates within a collaborative, fast-paced engineering environment. The Managing Engineer must be comfortable balancing technical leadership, team management, and partnership with cross-functional teams to support enterprise-wide platforms and initiatives. Key Responsibilities Platform & Team Leadership - Lead and develop a team of p infrastructure engineers in defining and execute the IaC and platform automation strategy aligned with enterprise modernization goals - Partner with application, security, network, and enterprise architecture teams - Drive adoption of engineering best practices, automation, and platform standardization Infrastructure as Code & Automation - Lead the implementation and scaling of Infrastructure as Code using tools such as Terraform, CloudFormation, PowerShell, or equivalent - Develop and maintain reusable modules and templates for on-prem infrastructure - Reduce manual provisioning through automation and self-service capabilities - Promote infrastructure as product mindset across teams Cloud & Hybrid Platform Engineering - Enable and support infrastructure across cloud platforms (AWS, Azure) and on-prem environments - Support the transition toward cloud-first infrastructures and hybrid architecture patterns - Collaborate with infrastructure teams managing compute, storage, virtualization, and networking platforms CI/CD, DevOps & Delivery Practices - Enhance and support CI/CD pipelines and deployment automation - Enable teams to deliver infrastructure through versioned, tested, and auditable pipelines - Promote automation across the development and operations lifecycle Operations, Reliability & Support - Improve platform observability, monitoring, and alerting capabilities - Support incident response and production issue resolution - Drive improvements in resiliency, uptime, and operational efficiency - Balance technical lifecycle activities with ongoing delivery needs Security, Governance & Compliance - Incorporate security best practices such as least privilege access and secrets management - Ensure infrastructure aligns with enterprise governance and regulatory requirements - Partner with security and risk teams to enable secure-by-design platforms Essential Qualifications - 7 years or more of experience in infrastructure, DevOps, or platform engineering (or equivalent) - 2 years or more of leadership or team management experience (or equivalent) - Strong experience with Infrastructure as Code tools (Terraform preferred) - Experience working in cloud environments (AWS and/or Azure) - Experience supporting or operating within a hybrid infrastructure environment - Knowledge of CI/CD pipelines, version control, and automation practices - Familiarity with containerization and orchestration (Docker, Kubernetes) - Proficiency in scripting (Python, Bash, or similar) - Strong understanding of enterprise infrastructure, networking fundamentals, and distributed systems - Excellent communication and cross-functional collaboration skills Desirable Qualifications - Experience working with on-prem infrastructure (e.g., VMware, data center environments) and automating (creating self service) for highly requested services. - Exposure to network and application delivery platforms (e.g., load balancers like F5, ALB, NLB) – partnership-level, not required expertise - Exposure to DNS infrastructure. - Background in platform engineering or internal developer platforms - Exposure to cost optimization initiatives related to automating services. What Success Looks Like - Infrastructure provisioning is automated, consistent, and repeatable - Engineering teams have access to self-service infrastructure platforms - Systems are resilient, observable, and easier to operate at scale - Infrastructure is managed as version-controlled, auditable code - The organization progresses toward a cloud-forward, modern platform architecture Experience • 7 or more years of experience (Preferred) Supervisory Responsibilities • This job has supervisory duties. #LI-MF1 Skills Automation Scripting, AWS CloudFormation, Building Architecture, Cloud Networking, Cloud Platform, Containerization, Delivery Management, Deployment Automation, Infrastructure As Code (IaC), Kubernetes, Microsoft Azure, Networking, Platform Architecture, Platform Engineering, Scripting, Team Leadership, Team Management, Technical Solutions, Terraform (Software) Compensation Compensation offered for this role is 120,000.00 - 193,725.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.