ABOUT THRIVE MARKETThrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. THE ROLEThrive Market is looking for a Food Safety Analyst to own two of our most operationally critical FSQA programs: the Member Incidents & Issues Program and the Hold & Release Program. This role is the first line of response when a product quality or safety concern is raised by a member, flagged by a fulfillment center, or surfaced through vendor or regulatory signals. The Analyst will also serve as a key operational resource during recalls and crisis events, coordinating inventory control and disposition across our fulfillment network. This is a high-accountability role that requires strong organizational skills, a continuous improvement mindset, and comfort operating as a functional admin within digital quality management systems. The right candidate will not just execute existing workflows, they will actively look for ways to improve them. RESPONSIBILITIES - Own end-to-end management of the Member Incidents & Issues Program: triage incoming reports by severity and safety risk, conduct and coordinate FC inspections, lead vendor communications, evaluate root cause submissions, track CAPAs, and close cases within established timelines - Coordinate with vendors and finance on inventory credit processing and complaint resolution - Maintain accurate records of all incidents and issues, investigation steps, communications, and outcomes - Analyze complaint trends; escalate emerging signals to FSQA and Merch teams for risk assessment; drive measurable improvements in investigation-to-closure cycle time - Manage the Hold & Release Program across Thrive Market’s fulfillment centers: initiate and release holds, gather and evaluate supporting documentation, and coordinate accurate execution in inventory systems - Track hold aging and proactively escalate items requiring disposition decisions to avoid unnecessary inventory impact - Coordinate inventory identification, quarantine, disposition, and regulatory documentation across FCs in response to recall or withdrawal events - Support cross-functional communication with FC operations, merchandising, and vendor partners during crisis events QUALIFICATIONS - Bachelor’s degree in Food Science, Microbiology, Biology, Chemistry, or a related field and 2 years of experience in food safety, quality assurance, or a related role in food manufacturing, retail, or e-commerce OR 4+ years of experience in food safety, quality assurance, or a related role in food manufacturing, retail, or e-commerce. - PCQI certification or equivalent food safety training - Working knowledge of FSMA regulations, GMP requirements, and food recall procedures - Experience managing consumer complaints, including investigation, vendor communication, and CAPA follow-through - Strong written communication skills; able to draft clear, professional vendor and cross-functional correspondence - Exceptional organizational skills; able to manage multiple active investigations simultaneously - Comfortable as an admin-level user within digital quality management or complaint tracking platforms; able to configure workflows, troubleshoot issues independently, and support colleagues - Strong general technology aptitude; able to learn new systems quickly and self-resolve issues - Proficient in Excel, Word, Google Workspace, and similar tools for data entry, reporting, and cross-functional communication - Comfortable working in a fast-paced, remote environment with distributed teams JOB INFORMATION - Compensation Description - The base salary range for this position is $80,000 - $90,000/Per Year. - Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location. - Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more! - This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter. We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process. At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply. Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer. At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree! Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment. If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you. Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com. © Thrive Market 2026 All rights reserved.

• Analisar e entender requisitos de negócio; • Realizar o refinamento e a escrita de requisitos funcionais e não funcionais; • Definir critérios de aceite para as entregas; • Definir priorizações e apoiar o planejamento das entregas; • Atuar em colaboração com a equipe e clientes na busca pelos melhores resultados; • Participar e colaborar com os Squads Ágeis em seus rituais; • Mapear requisitos funcionais para execução pela equipe de desenvolvimento; • Apoiar o time na organização e detalhamento das histórias de usuário.

• Direct collaboration with the Medical team • Analysis and reporting of various genetic laboratory techniques, including chromosomal arrays, MLPA, next-generation sequencing (NGS), Sanger sequencing, among others, performed externally or internally • Support to different teams at Mendelics: customer service, sales, marketing, and others • Other activities/issues related to the medical area • Serve as a primary communication representative for the medical department • Participation in events/conferences/courses/trainings, among others, as required (remote and in-person)

• Attend to and log user requests in the ticket management system • Categorize and prioritize tickets according to rules and criteria defined by the client • Inform users when a request is outside the contracted scope • Provide support and resolve tickets via phone and/or remote access • Provide support related to infrastructure and system usage • Work on resolving incidents related to: - unauthorized access - viruses - software reinstallation - general technical support • Log and route tickets related to: - hardware - software - infrastructure - service requests - on-site support - data recovery • Resolve tickets eligible for FCR (First Call Resolution) • Create and escalate critical incident tickets when necessary • Ensure quality in service and follow-up on user requests.