• Attend to and log user requests in the ticket management system • Categorize and prioritize tickets according to rules and criteria defined by the client • Inform users when a request is outside the contracted scope • Provide support and resolve tickets via phone and/or remote access • Provide support related to infrastructure and system usage • Work on resolving incidents related to: - unauthorized access - viruses - software reinstallation - general technical support • Log and route tickets related to: - hardware - software - infrastructure - service requests - on-site support - data recovery • Resolve tickets eligible for FCR (First Call Resolution) • Create and escalate critical incident tickets when necessary • Ensure quality in service and follow-up on user requests.

• Reporting to the ATI Manager, the ATI Analyst will work directly with our clients and other members of the ATIS team to process access requests • Provide expert advice and disclosure recommendations • Develop access policies, resources and programs • Deliver training and otherwise support our clients to fulfil their legislated duties to give the public access to government records and information • Conduct thorough, line-by-line reviews of a wide variety of personal and general records, and provide detailed redaction and disclosure recommendations to our public-body clients in compliance with applicable legislation. • Identify and facilitate additional actions associated with ATI request processing such as consultations with other public bodies, businesses and third parties; fee estimates, waivers and payment; time extensions; full or partial transfers to other Public bodies; etc. • Liaise with client executives, operational and support staff to ensure responsive records are collected, harms and other disclosure considerations are identified, final recommendations are approved and responses are issued in compliance with applicable legislation. • Handle, produce and manage sensitive records and information with the utmost care and attention to confidentiality, security and compliance with corporate records management standards. • Assist with developing and delivering customized ATI training programs, policies, processes and program reviews.

Role Description Estamos em busca de um(a) Analista Fiscal para atuar diretamente nas rotinas fiscais da empresa, garantindo conformidade tributária, apuração correta dos tributos e entrega das obrigações acessórias dentro dos prazos legais. Essa oportunidade é ideal para quem possui perfil detalhista, gosta de atuar com análise fiscal e deseja crescer em um ambiente colaborativo, técnico e desafiador. Como Analista Fiscal, você será responsável por garantir que os processos fiscais estejam corretamente executados, assegurando compliance tributário, confiabilidade das informações e suporte às demandas de auditoria e fiscalização. Você atuará em parceria com áreas contábeis, financeiras e operacionais, contribuindo para a eficiência e segurança fiscal da empresa. Responsibilities and Duties - Realizar apuração de tributos diretos e indiretos; - Efetuar apuração de: - ISS; - ICMS; - PIS e COFINS (cumulativo e não cumulativo); - Retenções tributárias (IRRF, CSRF, INSS e correlatos); - Realizar entrega e validação das obrigações acessórias: - SPED Fiscal (EFD ICMS/IPI); - EFD Contribuições; - DCTF e DCTFWeb; - REINF; - Emitir guias de recolhimento de tributos; - Realizar parametrizações fiscais no SAP Business One; - Validar notas fiscais de entrada e saída; - Conferir cálculos tributários e tratamento fiscal aplicado; - Atuar na identificação e correção de rejeições e inconsistências fiscais; - Apoiar atendimentos de auditorias e fiscalizações; - Responder intimações e solicitações de órgãos fiscalizadores; - Levantar e organizar documentações fiscais; - Apoiar auditorias externas e processos de compliance tributário. Qualifications - Perfil analítico e organizado; - Atenção aos detalhes e senso crítico; - Comprometimento com prazos e qualidade das entregas; - Facilidade para trabalhar em equipe; - Proatividade e capacidade de resolução de problemas; - Interesse em aprendizado contínuo e evolução técnica. Requirements - Formação superior completa ou em andamento em Ciências Contábeis; - Experiência como Analista Fiscal; - Experiência com apuração de tributos e obrigações acessórias; - Conhecimento obrigatório em SAP Business One, especialmente em parametrizações fiscais; - Conhecimento em legislação tributária e rotinas fiscais; - Excel intermediário. Benefits - Experiência em empresas de tecnologia, serviços ou consultorias; - Vivência com auditorias e fiscalizações; - Conhecimento em automação de processos fiscais; - Familiaridade com ambientes de alto volume operacional.

Role Description We’re looking for a Remote Technical Support Analyst who loves solving problems and providing exceptional customer experiences. You’ll be the first line of technical assistance for our clients, helping troubleshoot issues, guiding users, and ensuring smooth operation of our systems. If you enjoy helping people and making technology work for them, this role is perfect for you. Key Responsibilities: - Respond to technical inquiries via email, chat, and phone in a timely and professional manner. - Troubleshoot software, hardware, and network issues for clients or internal teams. - Document incidents, solutions, and knowledge base articles to improve support processes. - Collaborate with engineering and IT teams to escalate and resolve complex technical issues. - Maintain a positive and proactive approach to customer service. - Identify recurring technical problems and suggest process improvements. Qualifications - Proven experience in technical support, IT helpdesk, or related roles. - Strong problem-solving skills and ability to troubleshoot technical issues remotely. - Excellent verbal and written communication skills. - Familiarity with Windows, Mac, and common business software. - Knowledge of networking, cloud services, or SaaS platforms is a plus. - Comfortable working independently in a remote environment and managing multiple priorities. Company Description GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf industry, uniting two premier brands—GOLFTEC and SKYTRAK—with a shared mission: to help people play better golf. Together, GOLFTEC Enterprises is redefining how golf is taught, practiced, and experienced.