Stefanini Brasil logo
Stefanini Brasil

Co-creating Solutions for a Better Future

Junior Trilingual Support Analyst – English, Spanish

AnalystAnalystFull TimeRemoteJuniorTeam 10,001+Since 1987H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

6 days ago

Salary

0

Seniority

Junior

Bachelor DegreeSpanishEnglishPortuguese

Job Description

Junior Trilingual Support Analyst – English, Spanish

Stefanini Brasil

• Attend to and log user requests in the ticket management system • Categorize and prioritize tickets according to rules and criteria defined by the client • Inform users when a request is outside the contracted scope • Provide support and resolve tickets via phone and/or remote access • Provide support related to infrastructure and system usage • Work on resolving incidents related to: - unauthorized access - viruses - software reinstallation - general technical support • Log and route tickets related to: - hardware - software - infrastructure - service requests - on-site support - data recovery • Resolve tickets eligible for FCR (First Call Resolution) • Create and escalate critical incident tickets when necessary • Ensure quality in service and follow-up on user requests.

Job Requirements

  • Completed higher education (Bachelor's degree)
  • Experience with Service Desk, Help Desk, or Technical Support
  • Experience with remote support and ticketing tools
  • Experience supporting infrastructure, hardware, and software
  • Knowledge of troubleshooting and incident resolution
  • Advanced/Fluent Spanish
  • Advanced/Fluent English
  • Advanced/Fluent Portuguese
  • Good communication skills, organized, and analytical profile
  • Ability to work in a dynamic, multicultural environment.

Benefits

  • Meal or food voucher
  • Discounts on courses, universities, and language institutions
  • Stefanini Academy — platform with free, up-to-date online courses and certificates
  • Mentoring
  • Benefits club for medical consultations and exams
  • Health insurance
  • Dental insurance
  • Discount and benefits club at top partner establishments
  • Travel club
  • Pet care benefits

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