• Owning a product line, product planning, and product delivery • Ability to write epics and detailed user stories for the engineering, QA, and design teams to fully understand the scope of functionality and business drivers, so they can estimate and deliver with quality • Creating wireframes and working with product design specifications • Breaking down features into stories together with the scrum master and engineering lead • Documenting use cases, requirements, and stories focused on model-driven design architecture • Providing regular guidance on product requirements and business priorities with daily stand-ups, grooming, and planning sessions • Prioritizing features and defining requirements for successful delivery • Prioritizing product defects and bugs, and communicating with stakeholders • Advocating for the customer on the Scrum team, providing vision and direction for the Agile development team and stakeholders throughout the project • Effectively communicating and collaborating with all groups in the organization over the entire product development lifecycle from requirements gathering to release to rollout training • Monitoring performance of your product(s) and measuring impact of product enhancements; communicating impact clearly across the organization and use to drive prioritization • Creating release notes and training material/videos • Ability to take ownership and work autonomously in a high-speed environment

• Own the end-to-end search platform, including retrieval, ranking, recommendations and matching, to drive engagement, conversion, and marketplace outcomes. • Continuously improve product performance through rigorous experimentation (A/B testing), data analysis, and user research. • Partner closely with Engineering, Data Science, and Design to define and ship high-impact features that improve relevance, quality, and efficiency of search results. • Define and prioritize product requirements, roadmaps, and success metrics aligned to business goals. • Develop a deep understanding of user intent, segmentation, and behavior to inform search strategy and personalization approaches. • Lead quantitative and qualitative analyses (e.g., funnel diagnostics, cohort analysis, usability studies) to identify opportunities and inform decisions. • Establish and monitor key performance indicators (KPIs), including “do no harm” metrics, to ensure balanced and sustainable product improvements. • Analyze competitive landscape and industry trends to inform product direction and differentiation.

• Own end-to-end product strategy and roadmap for the Professional Development suite and AI Professional Development offerings, with clear accountability for business results (enrollment, revenue, margin, retention, and learner value). • Lead AI-driven product innovation: translate emerging AI capabilities into practical, outcome-oriented learning experiences that are not just conceptual but tool-driven and learner-trusted. • Define and iterate on customer problems, navigate ambiguity, bring clarity to the problem space, and make confident product decisions that deliver meaningful business impact. • Push value across the full product lifecycle — content ideation, production, delivery, and continuous improvement — while elevating instructional design and learner experience. • Own P&L outcomes for the portfolio, including revenue growth, pricing strategy, margin performance, and key metrics such as enrollment, completion, NPS, repeat purchase, and long-term retention. • Master customer signals: build continuous feedback loops, analyze behavioral data and learner insights, and use them to refine strategy and unlock new growth opportunities. • Co-own go-to-market success with marketing, growth, sales, and delivery teams — shaping positioning, packaging, and launch readiness. • Influence without authority across Product, Technology, Content, Marketing, and Delivery functions to align on priorities and deliver scalable results. • Evaluate AI education services for potential acquisition or build (buy-versus-build decisions) and integrate advanced AI tools (including Claude with Model Context Protocol) into workflows. • Ensure responsible, ethical, and effective use of AI in education products, with strong emphasis on quality, reliability, scalability, and learner trust.

Role Description Join our team as Product Manager, Dementia Management Platform and own the software systems that power Ceresti's care delivery engine. This role is responsible for all internal tools used to deliver world-class dementia care, and used daily by operations teams, clinical teams, and dementia care coaches. You will design and evolve the core platform that enables care management, coaching operations, reporting, and internal decision support. You will partner deeply with operations, clinical, engineering, and data teams to translate complex real-world workflows into intuitive, AI-enabled tools that scale. This is a high-leverage systems role. Your success will be measured by improvements in team efficiency, capacity per FTE, workflow automation, and operational quality. If you are energized by workflow design, operational excellence, AI-powered enablement, and building “superpowers” for internal teams, this role is for you. Responsibilities - Product Ownership & Strategy - Own the product vision and roadmap for Ceresti's internal Dementia Management Platform. - Translate company goals around operational scalability, cost savings, and care quality into clear product priorities. - Design systems that enable ops teams and coaches to operate efficiently at scale. - Identify and prioritize opportunities to apply AI and automation to reduce manual work, increase team capacity, and improve quality of care. - Balance near-term execution with long-term thinking to support scalable, efficient engagement as the business grows. - Workflow & Operations Enablement - Deeply understand internal workflows across onboarding, coaching, and care management. - Design intuitive tooling that reduces friction and cognitive load for operational users. - Improve operational workflows, care documentation systems, task management, reporting, and internal dashboards. - Partner with operations and clinical leaders to continuously refine processes and embed them into software. - Build intelligent decision-support tools that enhance coaching effectiveness while preserving human judgment. - AI & Automation - Apply AI responsibly to streamline documentation, automate repetitive workflows, surface insights, and support operational decision-making. - Partner with data and engineering teams to embed predictive models and analytics into internal workflows. - Ensure AI enhances the day-to-day experience of frontline teams. - Execution & Delivery - Define clear product requirements, user stories, and acceptance criteria. - Work closely with engineering to scope, prioritize, and ship high-quality internal tools. - Move quickly, unblock ambiguity, and maintain momentum in a fast-paced environment. - Use modern AI tools to accelerate product development. - Cross-Functional Collaboration - Collaborate closely with clinical, operations, enrollment, and coaching teams. - Partner with data and analytics teams to define operational KPIs and performance dashboards. - Communicate roadmaps, tradeoffs, and progress clearly to leadership. Qualifications - BS/BA degree or higher. - 3+ years of experience as a Product Manager or equivalent. - Experience building internal tools, operational platforms, CRM-based systems, or workflow software. - Strong track record of translating complex real-world workflows into intuitive digital systems. - Comfort working in fast-paced, ambiguous environments where scrappiness and ownership are required. - Experience applying AI or automation in operational settings is a strong plus. - Healthcare, caregiver, or care management experience is a plus. Skills - Systems thinker with strong product judgement. - Highly analytical and metrics-driven. - Strong workflow design instincts and comfort with data-intensive platforms. - Comfort working in ambiguity and developing new 0 -> 1 processes. - Strong judgment around applying AI responsibly in caregiver-facing and clinical-adjacent experiences. - Excellent communication skills. - Highly collaborative; able to build trust across functions. - Organized, pragmatic, and execution-focused. - Curious, adaptable, and comfortable learning new domains. - High integrity, transparency, and ownership mindset. Job Type - Full time Location - This position is fully remote. Proximity to San Diego is a plus. Benefits - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and dynamic work environment. - Flexible work arrangements and remote work options. - Access to cutting-edge technologies and tools. - Opportunity to work with and shape the use of emerging AI technologies in a mission-driven healthcare environment.