• Bridge the gap between commercial advertising technology and US Government. • Serve as the technical authority on our software suite. • Collaborate in buildout of training programs and optimizing programmatic campaigns. • Provide real time support for customers conducting advertising and messaging campaigns. • Stay updated on emerging programmatic technologies and platforms. • Proactively create and maintain a comprehensive knowledge base for our internal teams.

• Organizar y dar seguimiento a tareas y procesos • Apoyar diferentes proyectos digitales • Construir e implementar embudos digitales • Revisar métricas y resultados • Hacer seguimiento transversal • Apoyar la comunicación escrita y el soporte operativo

• Provide technical troubleshooting and data maintenance support. • Manage operational escalations and provide solutions to a diverse range of moderately complex problems. • Interact directly with customers and partners. • Prepare and maintain standard operating procedures and systems documentation when required.

• Work Across Operations to Stand Up Core Loan Operations: Design and implement operational workflows for functions such as customer service, delinquency management, and account maintenance. • Lead the documentation of SOPs across all operational functions. • Collaborate with functional leaders to establish service and monitor performance standards, SLAs, and QA frameworks. • Collaborate with the Head of Collections & Recoveries to build & launch a delinquency management strategy. • Oversee Back-Office & Compliance Operations including monitoring complaint handling and regulatory response processes. • Build, document, and oversee exception account handling (e.g., deceased, bankruptcy, credit bureau disputes). • Prepare operational reporting to support audits, compliance reviews, and executive oversight.