Customer Success Representative Location: US - Remote ABOUT US Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and innovate faster. ROLE SUMMARY As we grow our customer base and deepen our commitment to retention, we are hiring a Customer Success Representative to serve as a dedicated point of contact for a portfolio of accounts. This role is focused on building strong, lasting customer relationships that drive renewal and long-term loyalty. You will proactively monitor account health, identify risk signals early, and take action to resolve issues before they become churn. You will serve as the day-to-day voice of the customer internally, sharing insights and feedback that help shape how we support and serve our accounts. This is a high-ownership role for someone who takes pride in their relationships, communicates clearly, and knows how to get things done. KEY RESPONSIBILITIES Customer Retention & Renewals - Own a portfolio of accounts with a clear focus on driving retention and renewal outcomes - Monitor customer health signals and proactively reach out to at-risk accounts before issues escalate - Execute renewal motions in partnership with Sales, ensuring timely outreach, contract discussions, and a smooth close process - Identify root causes of dissatisfaction or disengagement and develop account-specific action plans to address them Proactive Customer Engagement - Build and maintain strong relationships across each account, from day-to-day users to key decision makers - Conduct regular check-ins and business reviews to assess satisfaction, usage, and alignment on goals - Drive product adoption by connecting customers to features and resources that are relevant to their workflows - Recognize and surface expansion opportunities to the Sales team when customers are ready to grow Customer Support & Issue Resolution - Serve as the primary point of escalation for customer issues, coordinating with internal teams to drive fast and effective resolution - Navigate difficult conversations with professionalism and a solutions-oriented mindset - Follow up consistently on open issues and keep customers informed throughout the resolution process Customer Onboarding & Early Adoption - Partner with new customers during the onboarding phase to ensure a smooth handoff from Sales and a strong start with the platform - Guide customers through initial setup, key workflows, and early milestones to accelerate time-to-value - Set clear expectations upfront around timelines, success criteria, and what a healthy onboarding looks like - Identify and address adoption gaps early before they create risk further down the renewal cycle Voice of the Customer - Capture and share customer feedback with Product, Content, and Marketing teams on a regular basis - Identify patterns across accounts and bring forward actionable insights that improve the overall customer experience - Contribute to internal knowledge base articles, playbooks, and best practice documentation based on field learnings QUALIFICATIONS Required Experience - 4-6 years in a Customer Success, Account Management, or related customer-facing role - Demonstrated ability to manage a book of accounts with a focus on retention and renewal - Experience identifying churn risk and executing strategies to retain customers - Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously - Clear, confident communicator - both written and verbal Preferred Experience - Experience in a SaaS or subscription-based business - Familiarity with customer success platforms and CRM tools (e.g., Salesforce) - Exposure to customer health scoring frameworks or lifecycle management programs Key Competencies - Relationship-building and customer empathy - Proactive communication and follow-through - Problem-solving and escalation management - Accountability and ownership mindset - Ability to work cross-functionally and navigate internal teams - Attention to detail with strong CRM hygiene habits COMPENSATION/BENEFITS INFORMATION Accuris states that the anticipated base salary range for this position is $70,000 to $80,000. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role. This role is also eligible for an Annual Bonus Plan as well as comprehensive benefits. For more information on benefits, please reach out to the recruiter assigned to the role. ABOUT ACCURIS We provide the world's engineers mission-critical intelligence, safeguarding the technology of today and enabling the breakthroughs of tomorrow. Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and innovate faster. Behind every world-changing innovation - there's Accuris - the most trusted intelligence platform for engineers. https://accuristech.com/ Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Role Description Stefanini is looking for a Supply Chain Analyst - 100% REMOTE. - The incumbent will provide administrative and clerical support as directed to meet team objectives. - May also be assigned additional duties, including but not limited to: - Managing import inbounds, including container tracking, confirmation of delivery, diversions, etc. - Working closely with the Supply Chain Manager and Supply Chain Planners to ensure documentation and materials are up to date and ready as needed. - Provides daily administrative support/functions, including but not limited to various reports in Excel, PowerPoint, and SAP. - Inventory reviews and reconciliation. - Inbound container tracking and management. - Multi-tasks and responds to evolving priorities relating to supply chain and logistics. - Performs other work-related duties as assigned. Qualifications - Independent worker. - Proficient in Excel and has Power BI experience. - SAP experience would be a plus. - High School Diploma. - 3-5 years of administrative and/or logistics experience. - Excellent communication (written and verbal) and customer service skills. - Detail-oriented and able to read and interpret company policies, procedures, and guidelines. - Strong time-management and organizational skills. - Proficient in Microsoft Office software (Word, Excel, PowerPoint, Outlook), Power BI. - Proficiency in SAP platforms (procurement and logistics functions) and Lotus Notes. - Strong data analysis skills. Requirements - Must be an independent worker. - Proficient in Excel and Power BI. - SAP experience is a plus. Benefits - Stefanini takes pride in hiring top talent and developing relationships with our future employees. - Talent acquisition teams will never make an offer of employment without having a phone conversation with you. - Face-to-face conversations will involve a description of the job for which you have applied. - Discussion about the process including interviews and job offers. Company Description The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. - Presence in countries like the Americas, Europe, Africa, and Asia. - More than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. - CMM level 5, IT consulting company with a global presence.

Role Description Aon’s Talent Solutions team helps clients make better people decisions by combining advisory expertise with analytics and technology! We are looking for a leader to build solutions and manage consultants selling and delivering solutions related to workforce strategy, such as strategic workforce planning, organizational design, location strategy, and workforce intelligence. - Lead strategic workforce planning engagements for client organizations, enabling them to anticipate talent needs, support growth, and improve operational resilience. - Define multi‑year workforce strategies that balance demand, capacity, productivity, skills, and cost, aligned to clients’ business and financial objectives. - Design workforce planning frameworks, processes, and governance models that integrate workforce insights with operational and financial planning. - Collaborate with Aon analytics and technology teams to shape and implement workforce planning tools and models (e.g., forecasting, capacity planning, scheduling) across onsite, remote, and global workforces. - Convene client and Aon subject matter experts to refine forecasting methodologies and incorporate seasonal, cyclical, and market drivers into workforce models. - Analyze workforce, capacity, and productivity trends and translate findings into clear, actionable recommendations for senior client leaders. - Partner with client finance teams to quantify the financial impact of productivity and efficiency initiatives and support ROI‑based decisions. - Develop and deliver executive‑level presentations and contribute to business development by shaping proposals and positioning Aon as a thought leader in workforce strategy and planning. Qualifications - 5–8+ years in consulting, people analytics, HR technology, or adjacent fields; hands-on exposure to job architecture, rewards, or assessment programs is a strong plus. - Practical experience applying AI/ML or advanced analytics to workforce or HR use cases (e.g., skills inference, role redesign, workforce planning, talent assessment). - Structured problem solving and hypothesis‑driven consulting; confident facilitation with senior stakeholders. - Ability to translate technical concepts (LLMs, embeddings, model evaluation) into business outcomes. - Proficiency with analytics tools (e.g., Python/R, SQL) or enterprise HR platforms; familiarity with Aon’s Compensation Manager and GenAI delivery tools is advantageous. - Clear, compelling communication—written, visual, and verbal—tailored to executive audiences. - Bachelor’s degree in a quantitative, business, or HR field required; advanced degree (MS/MA/MBA) or relevant certifications (e.g., data science, AI ethics) preferred. Requirements - Client impact: Deliver engagements that measurably improve decision quality, speed, and adoption of AI in HR. - Collaboration: Work across Talent Solutions practices to integrate advisory, analytics, and technology into cohesive offerings. - Innovation: Contribute to the evolution of Aon’s AI workforce methodology and repeatable solution assets; provide practitioner feedback to product teams on tool enhancements. - Quality & ethics: Uphold responsible AI standards and Aon’s risk management principles in every client deliverable. Benefits - A comprehensive package of benefits for full-time and regular part-time colleagues, including a 401(k) savings plan with employer contributions. - An employee stock purchase plan. - Consideration for long-term incentive awards at Aon’s discretion. - Medical, dental, and vision insurance. - Various types of leaves of absence. - Paid time off, including 12 paid holidays throughout the calendar year. - 15 days of paid vacation per year. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Health savings account, health care and dependent care reimbursement accounts. - Employee and dependent life insurance and supplemental life and AD&D insurance. - Optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

• Support the organization in the removal of non-productive inventory • Create product withdrawal and MCR (Merchandise Credit Returns) requests • Maintain vendor relationships and contact information • Manage communication with third-party processors regarding store returns • Provide root cause analytics for withdrawal or aged inventory disputes • Track and report on recalls within DCs and third party returns processor facilities