Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Mailroom Lead is responsible for assisting the Mailroom manager in supervising the processing and delivering of incoming and outgoing mail at SoFi, while also participating in the day-to-day tasks of the Mailroom. This requires a high level of attention to detail, strong organizational skills, and adherence to strict deadlines while maintaining a high level of confidentiality and professionalism. What you’ll do: - Supervise and assist in all Mailroom activities to ensure staff meets deadlines related to incoming and outgoing mail and packages - receiving and tracking inbound mail, preparing and shipping outgoing mail, tracking work volumes and supply inventory levels. - Serve as the primary point of contact for complex shipping issues, lost packages, or escalated inquiries from internal departments. - Help manage daily schedules, task assignments and training of new and existing Mailroom associates. - Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude - Conduct regular checks of Mailroom activity, ensuring established procedures are adhered to, and suggesting areas of improvement. What you’ll need: - Minimum of 1 year customer service or Mailroom experience - High school diploma or equivalent (GED) required - Ability to effectively work individually and in a team environment. - Ability to multitask and manage competing priorities - Ability to adapt to changing fast-growing production environment - Strong communication, organizational, and administrative skills - Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite - May be required to lift items weighing up to 50 pounds - Must be detail-oriented with an ability to work in a fast-paced environment Nice to have: - 2+ years Mailroom or shipping experience - Prior knowledge of or work experience in a banking environment - Prior work experience in people leadership (team lead, manager, etc.) Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Position Type/Expected Hours of Work This is a full-time, in-office position and hours of work and days are Monday through Friday, between 8:00 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Mailroom Associate is responsible for efficiently processing and delivering all incoming and outgoing mail ensuring all correspondence reaches its destination quickly and accurately. This requires a high level of attention to detail and strong organizational skills while adhering to strict deadlines and maintaining a high level of confidentiality and professionalism. What you’ll do: - Scan and sort inbound mail and deliver scans internally according to mail routing rules and required deadlines. - Accurately track inbound and outbound mail and ensure backups are retained and tracked. - Maintain accurate logs of incoming high-value packages and certified mail to ensure a clear chain of custody.Prepare letters and packages for shipment, including weighing items, calculating postage, and choosing the most cost-effective shipping method (USPS, UPS, FedEx, etc.). - Monitor and restock mailroom supplies (envelopes, boxes, tape, toner, etc.) and place orders before items run out. - Receive and sign for deliveries from external couriers and coordinate pickups for urgent outgoing shipments. - Perform basic troubleshooting on mailroom machinery, such as postage meters, folding machines, and printers. - Assist with light administrative tasks, such as assembling marketing kits or moving small office furniture/supplies as needed. What you’ll need: - Minimum of 6 months customer service-related experience - High school diploma or equivalent (GED) required - Ability to effectively work individually and in a team environment. - Ability to work and accomplish goals with minimal supervision - Ability to multitask and manage competing priorities - Ability to adapt to changing fast-growing production environment - Strong communication, organizational, and administrative skills - Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite - May be required to lift items weighing up to 50 pounds - Must be detail-oriented with an ability to work in a fast-paced environment Nice to have: - 1+ year mailroom experience - Prior knowledge of or work experience in a banking environment Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Position Type/Expected Hours of Work This is a full-time, in-office position and hours of work and days are Monday through Friday, between 8:00 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

• Subject-matter and organizational leadership of the Customer Success team • Support and development of team members in day-to-day operations • Conduct regular feedback, development and target-setting meetings • Resource and deployment planning within the team • Ensure high service and response quality • Promote a positive, solution-oriented and cross-team mindset • Strategic management and development of existing customer relationships • Escalation management for critical customer inquiries or project situations • Ensure high customer satisfaction and sustainable customer retention • Support with complex technical or organizational issues • Identify optimization and development opportunities for customers • Close collaboration with Consulting, Project Management, Sales and Development • Further development of internal service and support processes • Define and monitor relevant KPIs and service levels • Optimize ticket, communication and escalation processes • Establish and maintain standards, documentation and best practices • Support the introduction of new processes, tools and structures • Contribute to the development of the Customer Success strategy

Role Description This employee performs virtual equipment education and coaching in a timely and professional manner. Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices. - Provide technical assistance with equipment. - Participates in the training of all RTs/SETs. - Provides coaching/clinical outreach to patients via dialer as assigned. - Identifies escalations of care and makes recommendations as needed. - Ensures quality service by following and adhering to departmental and company policies, procedures, and standards. - Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary. - Ensures continuity of care by ensuring open communication with internal and external team members. - Provides customer follow up as required. - Reviews clinical testing/results to ensure appropriate standard of care of PAP device. Qualifications - High School Diploma or General Education Degree (GED), required. - Graduate of an AMA approved respiratory program, required. Requirements - Minimum of one year experience in DME, required. - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care. - Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources. - Must be computer literate. - Work well individually and as team member. - Must function in fast-paced environment. Licenses and Certifications - Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law. - In all states, CRTs and RRTs are qualified for this position. - Will be required to obtain additional state licensing for states assigned.