LWSA logo
LWSA

Integrando soluções & Impulsionando negócios

Senior Marketing Analyst, CRM and Product Marketing

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor DegreePortuguese

Job Description

Senior Marketing Analyst, CRM and Product Marketing

LWSA

• Nurturing workflows: Design, implement, and optimize complex relationship nurture flows for both the existing customer base (retention/upsell) and the market (acquisition/lead nurturing); • Scoring management: Develop and refine Lead Scoring models (sales prioritization) and Health Scoring (customer health monitoring and churn prevention); • Unqualified leads management: Create re-engagement and recycling strategies for leads not yet ready to buy, keeping them warm in the funnel; • Multichannel control: Orchestrate communication across multiple channels (Email, WhatsApp, Push, In-app messages, Product banners), ensuring the right message, on the right channel, at the right time; • Communication calendar: Lead the planning and execution of the global communication calendar with the user base, aligning product launches, campaigns and corporate announcements; • Community management: Foster and manage the user/customer community, creating an environment for engagement, knowledge sharing and brand advocacy; • Event management: Plan and execute online events (webinars, live streams) and offline events (meetups, workshops) focused on relationship building, market education and business generation.

Job Requirements

  • CRM and Automation expertise: Advanced experience with automation and CRM platforms (HubSpot, RD Station, ActiveCampaign, Salesforce, etc.), building complex flows and dynamic segmentations;
  • Analytical, data-driven mindset: Ability to analyze large datasets, interpret funnel metrics, conversion rates and user behavior to make strategic decisions;
  • Product Marketing experience: Deep understanding of user journey, product adoption, go-to-market, and how to translate technical features into real customer value;
  • Project and multichannel management: Ability to manage multiple simultaneous campaigns across different channels while maintaining consistency and avoiding audience saturation;
  • Communication and copywriting: Excellent writing skills to create persuasive emails, event scripts and clear announcements that engage the audience.

Benefits

  • Health insurance;
  • Dental insurance;
  • Meal allowance;
  • Childcare assistance;
  • Transportation allowance;
  • Profit-sharing program (PPR);
  • Day off during your birthday month;
  • Life insurance;
  • Wellhub;
  • Férias&Co (travel benefit);
  • 6-month maternity leave and 20-day paternity leave;
  • Partnerships with various businesses and institutions in education, health, leisure, entertainment, and more.

Related Job Pages

More Customer Success Manager Jobs

Palo Alto Networks logo

Director, Customer Success – S&O SASE

Palo Alto Networks

Established in 2005, Palo Alto Networks is a global leader in cybersecurity and threat intelligence, offering expertise that helps clients achieve safe digital transformation. Work

• Define and execute the SASE Customer Success strategy focusing on TTV, adoption depth, and Gross/Net Retention • Lead, mentor, and scale a global team of CSEs • Develop playbooks for the customer lifecycle from hand-off to executive business reviews • Establish KPIs like Churn Rate, NPS, and Health Scores • Provide feedback to Product and Engineering for customer deployment challenges • Collaborate with Sales leadership for account growth strategies • Serve as executive sponsor for Tier-1 enterprise accounts and manage 'At-Risk' accounts

California + 1 moreAll locations: California | Texas
$214K - $294K / year
Sumsub logo

Partnership Customer Success Manager

Sumsub

The power of one verification platform

Full TimeRemoteTeam 501-1,000Since 2015H1B No Sponsor

• Manage day-to-day relationships with partners and key customers. • Help partners and customers achieve their goals. • Build trusted relationships with key stakeholders. • Identify growth opportunities and potential risks. • Support feature rollouts and collect feedback on product needs. • Act as a liaison between partners and internal teams.

Worldwide
Push Operations logo

Customer Success Manager

Push Operations

People management made easy. Integrated payroll, HR, scheduling, and more to help you streamline your operations.

Full TimeRemoteTeam 51-200H1B No Sponsor

• Own strategic business relationships with mid-market customers • Drive adoption and expansion of Push • Demonstrate empathy and excellence in customer experience • Educate and inspire customers and internal team members • Provide innovative solutions to business problems • Collaborate with teams to support and evolve processes • Leverage data to support clients and forecast future needs

Canada
$70K - $80K / year
Full TimeRemoteTeam 51-200Since 2021H1B Sponsor

• Build, lead, and mentor a team of CSMs supporting Enterprise customers • Foster a collaborative, high-performance, and customer-centric culture • Provide coaching, performance management, and career development support • Drive accountability through clear goals, metrics, and regular feedback • Partner with Customer Success and cross-functional leaders to define segment-specific strategies • Execute programs tailored to Enterprise customer needs • Design and operationalize engagement models • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio • Guide the team in identifying churn risks and expansion opportunities • Drive proactive outreach and intervention based on data insights • Ensure strong stakeholder relationships across Enterprise accounts

United States
$200K / year