• Manage day-to-day relationships with partners and key customers. • Help partners and customers achieve their goals. • Build trusted relationships with key stakeholders. • Identify growth opportunities and potential risks. • Support feature rollouts and collect feedback on product needs. • Act as a liaison between partners and internal teams.

• Own strategic business relationships with mid-market customers • Drive adoption and expansion of Push • Demonstrate empathy and excellence in customer experience • Educate and inspire customers and internal team members • Provide innovative solutions to business problems • Collaborate with teams to support and evolve processes • Leverage data to support clients and forecast future needs

• Build, lead, and mentor a team of CSMs supporting Enterprise customers • Foster a collaborative, high-performance, and customer-centric culture • Provide coaching, performance management, and career development support • Drive accountability through clear goals, metrics, and regular feedback • Partner with Customer Success and cross-functional leaders to define segment-specific strategies • Execute programs tailored to Enterprise customer needs • Design and operationalize engagement models • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio • Guide the team in identifying churn risks and expansion opportunities • Drive proactive outreach and intervention based on data insights • Ensure strong stakeholder relationships across Enterprise accounts

• Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth • Drive revenue retention via a highly efficient, scalable customer renewal engine • Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products • Help directly manage Tier 1, high priority client relationships • Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes • Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio • Proactively monitor assigned client health through quantitative and qualitative means • Own the optimization of contracts and other documents supporting renewals • Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success • Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets • Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity • Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success • Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes • Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting • Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging • Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness • Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics • Drive a high-energy, positive sales culture that motivates the team to perform at their best • Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent and/or operate a vehicle on behalf of the company