• Own the end-to-end build of internal AI tools and automations: requirements gathering, stakeholder alignment, design, implementation, deployment, and iteration. • Translate ambiguity into product — distill a team's needs into a coherent plan and present it back to stakeholders in a way that gets buy-in. • Build on a shared substrate — contribute to the common TypeScript layer that internal AI tools at LI.FI are built on, so your work compounds with everyone else's. • Close collaboration with business teams — sit with BD, ops, legal, HR, finance, marketing, or customer service to deeply understand their workflows, pain points, and opportunities for AI leverage. • Think holistically — over time, help shape LI.FI's overall internal AI strategy rather than shipping isolated one-off automations. • Work cross-functionally — collaborate with shared resources such as DevOps and Security through our standard prioritization workflow.

• Help build the foundation for GitLab's transformation into an AI-first company • Map how work moves across teams, tools, and handoffs • Take ownership from discovery through deployment of AI initiatives • Combine engineering skills with systems thinking and business understanding • Embed AI solutions into Sales, Marketing, and Customer Support workflows • Improve flow across the organization and help advance GitLab's mission

• You will own a product capability end to end, from architectural decisions through production outcomes, cutting through every layer: entry points, orchestration, intelligence, tools, data, and observability. • Your work directly shapes how Augeo's clients engage tens of millions of users. • You will build and ship mission-critical AI agents that drive revenue growth across finance, healthcare, telecom, and commerce. • Define how AI agents are built at Augeo. • Drive the Agent Development Life Cycle (ADLC) from initial pilot through production iteration, setting the standard for how agents are developed, tested, evaluated, and improved. • Build the shared platform: agent orchestration, agentic workflows, ML models, and data infrastructure that every product team at Augeo builds on. • Work across Augeo with engineers, product leads, and end users to understand needs, close feedback loops, and ensure the platform compounds with every interaction. • Shape the team. Participate in hiring and define the culture of an engineering org that is AI-native from day one.

Role Description Join our Agent Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs. You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customized solutions, and ensure measurable success and customer satisfaction. This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences. Qualifications - Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise. - Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields). - Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment. - Highly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI. - Skilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of core business objectives. Responsibilities - Lead the hands-on development, configuration, and deployment of conversational AI systems for enterprise clients, ensuring solutions are production ready and aligned with real business workflows. - Develop deep expertise in the platform architecture, capabilities, and limitations in order to design reliable and scalable solutions for client deployments. - Partner closely with product and engineering teams, representing client needs internally and communicating product capabilities and roadmap direction to customers. - Design creative solutions to overcome platform or integration constraints while maintaining system reliability, scalability, and maintainability. - Own the reliability, performance, and scalability of deployed systems, ensuring production environments meet strict SLAs for uptime, latency, and operational stability. - Serve as the primary technical point of contact for enterprise clients, leading technical discussions, troubleshooting issues, and maintaining ownership of system architecture and production health. - Collaborate with Deployment Strategists (DS) and Customer Success Managers (CSMs) to support successful project delivery and long-term client outcomes. - Apply a data-driven approach to deployments by designing logging, monitoring, and analytics systems that surface insights and enable proactive issue resolution. - Build and maintain operational dashboards, metrics, and alerts to ensure deployments meet both internal and external reliability standards. - Lead integration with enterprise infrastructure including telephony systems such as SIP and RTP, backend services, and external APIs, ensuring secure and scalable production operation. Requirements - You work with AI productivity and/or automation tools in your daily tasks. - 2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar role. - Strong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologies. - Proven ability to independently manage projects and passionate about solving problems, whether technical or non-technical. - Demonstrate the ability to manage stakeholders while staying result-driven. - Outstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholders. - Creative, solutions-focused mindset with a talent for overcoming complex challenges. - Experience with VoIP protocols such as SIP, RTP, and related telephony technologies (e.g., call routing, signaling, and media handling). - You’re passionate about building AI that positively impacts everyday life. - Experience with Python programming. - Familiarity with containerization and microservice deployments using Docker and Kubernetes. - Native-level proficiency in English. Benefits - 💰 Participation in the company’s employee share options plan - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - 👪 Life Insurance - ◻️ STD and LTD - 💰 The opportunity to contribute to the company's 401k plan - 🏝 Flexible PTO policy + 11 designated company holidays - 📚 Annual learning and development allowance - 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! - 🧡 Enhanced parental leave - 👨‍👩‍👧 Company-funded fertility and family-forming programmes - 🌸 Menopause care programme with Maven