Role Description Are you passionate about empowering people and building high-performing teams from day one? Impel is looking for an Enablement Manager to design and deliver world-class onboarding and training programs for our Dealer Performance Management team. You'll be the driving force behind getting new hires — Performance Managers, Performance Engineers, and Customer Success Support Agents — up to speed quickly and setting them up for long-term success. This is a highly collaborative, high-impact role at the intersection of training, operations, and technology. You'll work closely with team leaders, Field Trainers, and cross-functional partners in marketing, product, and operations to build a culture of continuous learning and excellence. What You'll Do - Onboarding & Ramp-Up: - Design and execute comprehensive onboarding programs that introduce Impel values, tools, and best practices to new hires. - Ensure every team member is set up for success from day one and develops a lasting "day-one mentality" as they ramp to full productivity. - Oversee system setup, user administration, software configuration, dashboards, integrations, health scores, and reporting for new employees. - Training Delivery: - Train new hires on key platforms including Salesforce, Tableau, Confluence, ADP, and Slack — ensuring they can extract meaningful insights and apply them in their day-to-day work. - Lead virtual product training for dealerships via webinars and one-on-one coaching sessions, as well as business reviews using customer-centric best practices. - Introduce the Challenger mindset — guiding team members on how to develop data-driven recommendations and present insights to stakeholders in compelling, actionable ways. - Collaboration & Continuous Improvement: - Partner closely with Dealer Performance Team leaders, Field Trainers, and cross-functional teams to keep training programs aligned with business goals. - Demonstrate how to leverage reports and data to identify risks, predict churn, and surface opportunities for customer retention and growth. Qualifications - Bachelor's degree in Operations, Training, Business Administration, or a related field — or equivalent hands-on experience. - 3+ years of experience in automotive training, enablement, or a related field. - Outstanding presentation, communication, and interpersonal skills — you know how to engage and energize a room (or a Zoom call). - Proven ability to build and deliver engaging online training programs and e-learning content. - Highly organized self-starter who thrives both independently and as part of a collaborative team. - Experience with Learning Management Systems (LMS), Salesforce, or Tableau is a plus. - Knowledge of automotive dealership operations and software solutions is a significant advantage. - Willingness to travel up to 10% as needed.

• Lead new customers through onboarding as their primary point of contact from kickoff through go-live, driving adoption and time-to-value. • Provide best practice advice, thought leadership and expertise to our clients, ensuring they’re set up for success • Develop expert knowledge of Knak, our integration partners & eco system to answer technical & strategy questions about our product & industry • Work closely with other Knak stakeholders such as CSMs, AEs, Support, Product and Leadership to ensure implementation success and foster effective internal communication • Ensure projects are always completed on time and to a high quality standard • Own and report on implementation KPIs including time-to-value, CSAT post-onboarding, and feature adoption at handoff. • Use AI tools - Claude, ChatGPT & MCP connectors to scale yourself across a larger book and accelerate customer outcomes

• Responsible for the delivery of a comprehensive training program for the internal teams commercializing the MONARCH Urology Platform. • Work closely with the Manager, Curriculum Design and commercial leaders to develop the learning pathway to support the commercial launch of the system. • Lead the execution of the first and all future cohorts of learners, including tracking effectiveness of the program and seeking opportunities for continuous improvement. • Contribute to the design of the learning pathway and development of content for new commercial team hires. • Develop strong working relationships with R&D, clinical engineering, global strategic marketing, service, etc. to ensure learnings are incorporated into training quickly and effectively. • Conduct regular needs assessments to identify specific business needs for commercial education. • Manage all elements associated with the delivery of the commercial education program, including dates, locations, asynchronous learning, facilitators, equipment, etc. • Facilitate onboarding and new hire training, including clinical and non-clinical topics. • Maintain a rolling calendar of proposed courses and cohorts, aligning with business cycles and sales initiatives. • Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials. • Accountable for end-to-end certification process – registration, scoring, completion. • Support hands-on product demonstrations for internal and external audiences as needed. • Ensure compliance with HCC and Company guidelines when facilitating content. • Develop and implement strategy for tracking effectiveness of learning pathway. • Analyze learner feedback, sales metrics, and course performance data to prioritize course creation, offerings, and timing. • Produce regular program reports and dashboards for the team and commercial leaders.

• Act as primary local company contact for assigned sites for specific trials. • Actively participate in site feasibility and/or Site Qualification Visits (SQVs). • Attend/participate in investigator meetings as needed. • Execute activities within site initiation and start-up, preparation and conduct of site monitoring (including remote monitoring), site management (by study specific systems and other reports/dashboards) and site/study close-out according to SOPs, Work Instructions (WIs) and policies. • Implementation of analytical risk-based monitoring model at the site level and work with the site to ensure timely resolution of issues found during monitoring visits. • Occasionally may require assistance or oversight from Lead SM or LTM. • Ensure site staff are trained, and the corresponding training records are complete and accurate at any point during all trial phases. • Collaborate closely with LTM and central study team for the activities during site activation phase in order to speed up the process and activate the site in shortest possible timeframe. • Contribute to site level recruitment strategy and contingency planning and implementation in partnership with other functional areas. • Ensure site study supplies (such as Non-Investigational Product (IP), lab kits, etc.) are adequate for trial conduct. • Ensure that clinical drug supplies are appropriately used, handled and stored and returns are accurately inventoried and documented. • Arrange for the appropriate destruction of clinical supplies. • Ensure site staff complete data entry and resolve queries within expected timelines. • Ensure accuracy, validity and completeness of data collected at trial sites. • Ensure that all Adverse Events (AE)/Serious Adverse Events (SAEs)/Product Quality Complaints (PQCs) are reported within the required reporting timelines and documented as appropriate. • For AEs/SAEs, ensure that they are consistent with all data collected and with the information in the source documents. • Maintain complete, accurate and timely data and essential documents in relevant systems utilized for trial management. • Fully document trial related activities, in particular monitoring. • Write visit reports and follow-up letters in accordance with the SOPs. • Promptly communicate relevant status information and issues to appropriate stakeholders. • Review study files for completeness and ensure archiving retention requirements are met, including storage in a secure area at all times. • Collaborate with LTM for documenting and communicating site/study progress and issues to trial central team. • Active participation in regularly scheduled team meetings and trainings. • Provide feedback as appropriate. • May be asked to lead/provide leadership at these meetings. • Comply with relevant training requirements. • Act as local expert in assigned protocols. • Develop therapeutic knowledge sufficiently to support role and responsibilities. • Works closely with LTM to ensure Corrective Action Preventative Action (CAPA) is completed for Quality Assurance (QA) site audits and for quality issues identified at the site during routine monitoring and other visit types, e.g. Compliance Monitoring Visit (CMV). • Prepare trial sites for close out, conduct final close out visit. • Track costs at site level and ensure payments are made, if applicable. • Establish and maintain good working relationships with internal and external stakeholders, in particular investigators, trial coordinators and other site staff. • May participate in the Health Authority (HA) and Independent Ethics Committee (IEC)/Institutional Review Board (IRB) submission and notification processes as required/appropriate. • Act as a point of contact in site management practices. • May contribute to process improvement and training.