• Builds solid relationships with partners and within organization. • Understands company services to identify and assess qualified business opportunities. • Sources, reviews, and responds to grant and other funding opportunities. • Research new funding sources at local, state, and federal levels as well as with corporate and private foundations. • Identify, compile, describe, organize, analyze, and present data and information for business projects and grant proposals. • Analyze RFP opportunities, summarize key findings, and facilitate team-based discussion with senior staff in making decisions about whether to pursue funding opportunities and coordinate response, if applicable. • Attend bidder’s conferences and technical assistance workshops as necessary. • Tracks and reports funding opportunities.

• Design, implement, and optimize waterfalls on mediation platforms (AppLovin MAX, IronSource/Unity LevelPlay, AdMob / Google Ad Manager). • Configure and manage dynamic floor prices and real-time bidding (in-app bidding) to maximize eCPM. • Evaluate and onboard new ad networks and programmatic demand. • Monitor key KPIs: eCPM, fill rate, ARPDAU, ad revenue per session, impression share. • Run cohort analyses and A/B tests on ad formats, frequencies, and integrations. • Identify data-driven improvement opportunities using BI tools (Looker, BigQuery, Amplitude). • Define the ad format strategy per app: interstitials, rewarded, banners, native, MREC. • Ensure the right balance between ad monetization and user experience, reducing ad-induced churn. • Collaborate with Product to properly integrate ad placements into the user flow. • Manage relationships with ad networks (Meta Audience Network, AppLovin, IronSource, Mintegral, Vungle, InMobi, etc.). • Negotiate guaranteed deals and header bidding arrangements with strategic partners. • Stay up to date on programmatic market trends and policy changes (ATT, privacy). • Ensure compliance with App Store, Google Play, and individual ad network policies and guidelines. • Implement brand safety measures, ad quality filters, and advertising inventory review processes.

Title: IT Manager - Modern Workspace & End User Computing Location: Houston, Texas, United States of America Job Description: Full time job requisition id REQ-30709 Are you ready to move your career forward and help shape our company’s and customers’ futures? If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy. Ketjen is hiring for a IT Manager (Modern Workspace and End User Computing). This position is hybrid and located in Clear Lake, Texas, in-office and located in Clear Lake. What You Will Do - Modern Workspace Strategy & Architecture • Define and execute the enterprise Modern Workplace strategy aligned to business goals, productivity, and cost efficiency • Architect and manage a secure, scalable digital workplace leveraging Microsoft 365 and cloud-first principles • Standardize end-user computing (EUC) platforms, including device lifecycle, OS standards, and workplace experience • Lead roadmap for collaboration, mobility, and digital employee experience (DEX) Collaboration & Productivity Platforms • Own and optimize collaboration tools including Microsoft Teams, SharePoint Online, and OneDrive • Drive adoption of M365 capabilities (Teams Phone, Viva, Loop, Copilot) to enhance productivity and workflow automation • Establish governance, lifecycle management, and security controls for collaboration environments • Partner with business teams to embed collaboration tools into core workflows Endpoint Management & Windows Platform • Own endpoint strategy across Windows devices leveraging Microsoft Intune and Microsoft Endpoint Manager • Standardize and manage Windows OS lifecycle, patching, imaging, and compliance (e.g., Windows 11) • Implement modern device provisioning (Autopilot), mobile device management (MDM), and mobile application management (MAM) • Drive endpoint performance, reliability, and user experience improvements Identity, Security & Compliance • Partner with cybersecurity to enforce Zero Trust principles across the workspace • Manage identity and access via Microsoft Entra ID (Azure AD) • Ensure endpoint and collaboration security using Microsoft Defender suite • Implement DLP, information protection, and compliance policies across M365 • Maintain audit readiness and regulatory compliance for end-user environments Digital Employee Experience & Support • Lead initiatives to improve digital employee experience (DEX), including device performance, collaboration usability, and service quality • Implement proactive monitoring and analytics for endpoint and user experience • Oversee service desk and end-user support models, ensuring SLAs and high satisfaction • Drive automation and self-service capabilities to reduce friction and improve productivity Vendor & Asset Management • Manage strategic vendor relationships including Microsoft and hardware providers (Dell) • Optimize licensing strategy and costs for M365 and endpoint tools • Oversee hardware lifecycle management including procurement, refresh, and disposal • Ensure cost-effective delivery aligned with IT run-rate targets Leadership & Governance • Build and lead a high-performing Modern Workplace / EUC team • Establish governance frameworks, standards, and policies for workplace technologies • Communicate strategy, roadmap, risks, and outcomes to executive leadership • Drive organizational change management (OCM) to maximize adoption and value realization What You Bring Required: - • 8+ years in End User Computing, Modern Workplace, or IT Infrastructure roles • 3+ years leading teams in workplace technologies or endpoint management • Proven experience delivering enterprise-scale M365 and endpoint transformations • Strong track record of improving user productivity and reducing operational costs • Deep expertise in Microsoft 365 ecosystem • Endpoint management: Microsoft Intune, Autopilot, MDM/MAM • Operating systems: Windows 11 and Windows platform management • Identity & security: Microsoft Entra ID, Conditional Access, Zero Trust • Collaboration platforms: Teams, SharePoint, OneDrive • Experience with endpoint security, patching, and compliance frameworks Preferred: - • Experience with Microsoft Copilot and AI-enabled workplace productivity tools • Familiarity with Digital Employee Experience (DEX) platforms • Experience integrating workplace tools with enterprise systems • Relevant certifications: Microsoft Certified (Modern Desktop Administrator, Enterprise Administrator Expert) • Experience in manufacturing or industrial environments with hybrid/field workforce needs Benefits of Joining Ketjen - Competitive compensation - Comprehensive benefits package - A diverse array of resources to support you professionally and personally.

• Primary point of contact and case manager for client and customer needs, inquiries and escalations. • Coordinate all patient and relevant HCP-related support and access services across all functions including but not limited to: support on patient journey calls, benefits verification, prior authorization and appeals, triage to specialty pharmacy, and any necessary follow ups. • Maintain clear, concise, and accurate documentation on all accounts according to Standard Operating Procedures. • Conduct initial welcome calls to patients informing them of available services as well as future targeted outreach to provide ongoing support. • Maintain frequent touchpoints through outreach to providers and patients to communicate progress throughout their journey. • Work independently to complete assigned work in accordance with Standard Operating Procedures and defined service levels to complete program enrollment, answer inquiries, and coordinate access to free 14-Day Supply Program. • Apply defined business rules to qualify patients for manufacturer supported programs. • Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment set ups. • Processes PAP requests in a timely fashion and PAP re-approval verification for continued eligibility. • Refer patients to third-party or other foundation programs per program business rules. • Independently and effectively identify adverse events, product complaints, and LTC cases to document and triage as appropriate. • Manage assigned territory using problem solving skills and professional judgement to independently make sound decisions for timely case resolution. • Demonstrate the ability to prioritize and balance the needs of patients, HCP offices and rare disease clients utilizing program business. • Provide concierge-level service to internal and external customers; resolve any customer and client requests in a timely and accurate manner and escalate appropriately. • Collaborate with field teams on account progression and case recovery efforts and provide relevant case status details and updates.