Louisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to offer an integrated app
Care Management Support Assistant
Location
United States
Posted
4 days ago
Salary
$39K - $49.4K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Care Management Support Assistant
Humana
Role Description Become a part of our caring community. The Care Management Support Assistant (CMSA) employs a variety of strategies and techniques to support a member's wellness state by coordinating services and resources. The CMSA may support responsibilities including care and service coordination and redeterminations. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing. - Contribute to administration of care management. - Provide CM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members, and completing other administrative responsibilities as assigned. - Provide non-clinical support to the assessment and evaluation of members' requirements to achieve or maintain a wellness state. - Guide members/families toward resources appropriate for their care and wellbeing, and facilitate interaction with these resources. - Perform varied activities and moderately complex administrative/operational/customer support assignments. - Perform computations. - Typically work on semi-routine assignments. - Indiana Medicaid knowledge preferred. Qualifications - Must reside in the state of Indiana. - Less than 3 years of technical experience with Microsoft Word, Excel (can maintain complex spreadsheets), and Outlook. - Knowledge of Microsoft Word, Excel (can perform complex functions), and Outlook. - Administration support experience in a healthcare industry. - Familiarity with care and well-being resources. - Must be passionate about contributing to an organization focused on improving consumer experiences. Requirements - Associate's Degree (preferred). - Microsoft Access proficiency (preferred). - Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Benefits - Competitive benefits that support whole-person well-being. - Medical, dental, and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance. - Many other opportunities. Company Description Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.
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