• Oversee revenue cycle operations, including insurance verification • Partnering with the coding team around charge capture/medical coding • Billing/claims submission, payment posting, collections • Denial management, self-pay billing, reporting, and patient billing inquiries • Develop and implement scalable operating procedures and policies • Ensure all revenue cycle operations meet federal/state regulations • Stay abreast of payer requirements and communicate those changes to team members and leadership • Define and analyze revenue cycle KPIs and monitor/report on KPIs • Lead, mentor, and manage staff across the revenue cycle team

• Lead and manage the Rooms Division teams to deliver exceptional guest experiences. • Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments. • Inventory management to include linen, pars, etc. • Ensure seamless interdepartmental communication and collaboration. • Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement. • Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets. • Develop and implement strategies to elevate service quality and operational efficiency. • Recruit, train, mentor, and develop department leaders and team members. • Ensure compliance with all safety, hygiene, and brand standards. • Maintain a visible presence during peak guest periods to support the team and engage with guests. • Collaborate with other departments such as Sales, Engineering, and Food & Beverage to drive overall success.

Role Description Humane World for Animals, a global leader in animal advocacy and protection, is seeking a Shelter Outreach and Engagement for the Outreach, Engagement, and Training department. In this position you will lead the Shelter Outreach and Engagement team for the Outreach, Engagement and Training department. Build and strengthen partnerships with animal shelters, rescue organizations and national animal welfare partners in order to build a stronger animal protection movement. - Develops and directs the overall strategy for the Shelter Outreach and Engagement team including creating and implementing the team’s priorities, programs, and policy efforts; - Leads policy engagement with shelters and rescues by aligning Humane World priorities that intersect with animal shelters including companion animal issues and access to care. - Secures endorsements, contributes feedback on the effects of policies on animal shelters, serves as an expert in legislative matters, writes legislative comments, testifies as appropriate, and analyzes shelter data to inform policy efforts; - Builds and strengthens collaborative relationships with animal shelters and rescue organizations to support the adoption of data-driven practices in response to changes in the animal sheltering landscape and in alignment with the organization’s priorities. - Directly leads the Adopters Welcome training program, including managing contract employees, developing shelter-specific content and overseeing the shelter mentorship grant and training program; - Designs training and professional development content with the HumanePro team. Leads and coordinates virtual and in-person trainings and reviews and publishes content for HumanePro and Humane World through blogs, interviews, fact sheets, manuals, toolkits and website development; - Works closely with the Animal Care Expo team to solicit and review proposals for the annual conference, and ensure presentations are in service to the animal sheltering field; - Develops policies and internal and external messaging concerning the animal sheltering field. - Serves as a subject matter expert for media outlets on pet keeping trends, animal shelter and rescue messaging, and animal shelter-related policy efforts; - Oversees the Shelter and Rescue partner program and the outreach strategy that supports the placement of animals assisted by the organization’s cruelty and disaster response efforts; - Promotes and cultivates the organizational brand with animal shelters, rescue organizations and national animal welfare partners. - Manages the Shelter Outreach team to ensure that staff achieve their goals, including providing staff with guidance and advice, training, performance management, leadership development, and career development; - Performs other duties or responsibilities, as assigned. Qualifications - At least five years of experience in animal sheltering required; - Bachelor's degree in Nonprofit Management, or another related field, or equivalent work experience, required. Master’s degree preferred; - A minimum of nine (9) years of experience in project management, animal sheltering, animal welfare, or another related field required; - Management/supervisory experience required; - Certified Animal Welfare Administrator (CAWA) strongly preferred; - Knowledge of animal protection issues that impact animal shelters, including companion animal policies and access to care policies strongly preferred; - Ability to review and analyze legislation as it pertains to animal shelters; - Ability to review and analyze trusted shelter and rescue data; - Leadership ability in work setting. Flexible, willing to learn, and anticipates the needs of self and staff; - Ability to set a positive tone for employees during their day; - Comfortable in a changing environment; able to meet deadlines; self-motivated and proactive; - Ability to manage challenges requiring problem resolution and conflict management with excellent interpersonal and intervention skills; - Excellent written and verbal communication skills. Public speaking skills strongly preferred; - Knowledge of business operations, including effective short and long-term strategic planning, budget development and management processes; - Attention to detail and commitment to excellence, demonstrated by the delivery of quality and timely outcomes; - Strong interest in animal protection issues preferred; - Willing and able to travel, as necessary. Requirements - This is a US position in the DC Metro Area – Remote Eligible. Benefits - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and disability, marital or parental status or protected veteran status. - EOE.

• Lead the midlevel giving strategy and program performance • Provide direction and oversight for a comprehensive Midlevel Giving strategy that delivers a personalized donor experience across a large portfolio • Establish clear priorities, segmentation, and consistent processes to drive strong retention, revenue growth, and a robust pipeline to Major Gifts • Manage and develop the Midlevel Giving team • Set clear goals and expectations, provide guidance and performance management, and reinforce consistent portfolio and moves-management practices across the team • Identify opportunities to leverage team strengths and advance continual improvement • Manage a personal portfolio of donors • Serve as a frontline fundraiser for a portfolio of approximately 100 midlevel donors, with accountability for retention, upgrades, and qualification • Execute disciplined donor engagement and moves management • Develop and implement individualized donor strategies, ensure timely follow-up and stewardship, and track actions and outcomes to move donors forward with intention and consistency • Plan and align donor touchpoints and solicitations • Develop and manage an annual, segmented calendar of cultivation, stewardship, and solicitation touchpoints for midlevel donors • Coordinate timing and messaging with Development, Marketing/Communications, Events, and Major Gifts to ensure alignment and effectiveness • Qualify and transition donors to Major Gifts • Identify donors with readiness and capacity, partner closely with Major Gifts to facilitate smooth transitions, and document donor context to support continuity and long-term relationship management • Strengthen cross-functional collaboration and operational rigor • Partner with internal teams to align messaging, cultivation opportunities, reporting, and data quality • Maintain accurate documentation in CRM to support shared visibility, institutional knowledge, and data-informed decision-making.