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Hometouch logo
Hometouch

Tech enabled live-in care provider focused on dementia care

Registered Manager

Location

United Kingdom

Posted

60 days ago

Salary

0

Seniority

Senior

Postgraduate DegreeExperience acceptedEnglish

Job Description

Registered Manager

Hometouch

• Hold and maintain CQC registration as Registered Manager; take direct responsibility for the regulated service • Ensure the service meets all fundamental standards, including Regulations 9, 12, 17, 18, 19 and 20 • Lead preparation for CQC inspections; produce evidence portfolios and coordinate inspection-readiness activities • Submit all statutory notifications accurately and on time • Maintain and continuously improve the service's regulatory compliance records and quality audit programme • Set and embed clinical standards for dementia care across the regulated service • Lead the design and review of complex dementia care plans, risk assessments and mental capacity assessments • Act as the clinical authority on dementia best practice — advising carers, families and the wider team • Develop and deliver dementia-specific training and competency frameworks for the carer workforce • Champion person-centred, life story-based approaches to dementia care across all client interactions • Oversee the clinical governance framework: audits, care plan reviews, incident investigation, complaints management • Chair the weekly CQC and MDT meetings; ensure actions are followed up and outcomes documented • Lead safeguarding investigations in line with local authority and CQC expectations • Maintain oversight of medication management, manual handling competencies and complex care protocols (PEG, trache, spinal care) • Ensure all records in PASS and clinical systems are accurate, contemporaneous and audit-ready • Lead clinical supervision, appraisals and performance management for the nursing and clinical team (Nursing Lead, clinical coordinators) • Oversee carer recruitment compliance in line with Regulation 19 and Schedule 3; ensure all fitness-to-practice checks are robust • Design and deliver mandatory training, induction and ongoing CPD for carers on the regulated pathway • Support the Head of Recruitment in ensuring carer quality standards are upheld at the point of onboarding • Participate in complex family consultations and clinical assessments for high-acuity or complex dementia enquiries • Support the introductory-to-regulated transition pipeline: identify clients suitable for regulated service and work with the account management team to facilitate transition • Contribute to the sales and partnerships narrative — including supporting clinically credible content for partner outreach and family communications • Provide clinical input into product development and technology roadmaps to improve the quality of the care experience • Represent Hometouch externally at clinical events, partner meetings and with referral sources such as NHS discharge teams, memory clinics and OTs • Produce monthly and quarterly quality and compliance reports for the CEO and board • Contribute to the CQC Outstanding evidence file and self-assessment on an ongoing basis • Flag material clinical risks, near misses or systemic concerns to the CEO and Nominated

Job Requirements

  • Registered healthcare professional (e.g. NMC-registered nurse, AHP) OR an experienced clinical governance professional with a track record in regulated health or social care settings
  • Demonstrable track record as a Registered Manager in a CQC-regulated domiciliary or live-in care setting
  • Deep knowledge of CQC Key Lines of Enquiry (KLOEs) and Regulations 9, 12, 17, 18, 19 and 20
  • Experience leading statutory notifications, safeguarding investigations and complaint resolution
  • Confident conducting clinical assessments, overseeing care plans and managing complex packages
  • Level 5 Diploma in Leadership for Health and Social Care (or equivalent/commitment to achieve)
  • Specialist knowledge of dementia care best practice — including person-centred care, BPSD management and life story approaches
  • Experience designing and overseeing dementia-specific care plans in a live-in or home care setting
  • Ability to train and coach carers in dementia communication techniques and safe practice
  • Familiarity with the Mental Capacity Act 2005 and DoLS frameworks as applied in community settings
  • Ability to contribute to business growth — including participating in complex family consultations, converting self-funders and supporting the introductory-to-regulated transition pipeline
  • Commercially aware: understands the relationship between quality outcomes, CQC ratings and revenue
  • Experience preparing and presenting operational and quality reports to senior leaders or boards
  • Proven ability to lead, supervise and develop a clinical and care team
  • Strong coaching instinct: able to raise standards through direct feedback and continuous improvement
  • Skilled at managing performance, absence and disciplinary matters sensitively and compliantly
  • Experience recruiting and inducting carers in line with Regulation 19 (Fit and Proper Persons) and Schedule 3
  • Comfortable using digital care management systems (e.g. PASS, care planning platforms)
  • Able to maintain accurate, audit-ready records and oversee team compliance with documentation standards
  • Confident using data to monitor quality — including audits, incident tracking and outcome measures

Benefits

  • Company pension with matched contributions
  • 25 days holiday (plus bank holidays)
  • Private Healthcare
  • Premium Access to Anya - a digital health app providing women's health support
  • Laptop and equipment provided
  • Great work-life balance (we are big on this)
  • Work environment that values creativity, personal growth and collaboration

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